Hard Rock Hotels & Casinos

  www.hardrockhotels.com
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Hard Rock Hotels & Casinos Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

3.1 27 reviews

0% Approve of the CEO

Hard Rock Hotels & Casinos President & CEO Hamish Dodds

Hamish Dodds

(1 ratings)

61% of employees recommend this company to a friend
27 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Banquet Server

    Banquet Server (Current Employee) Tulsa, OK

    ProsGood pay and benefits, fun and exciting work environment, fast pace work, friendly and sociable staff

    ConsLong work hours, some people are bothered by the loud and smoky environment

    Advice to Senior ManagementManagement in my department was on point, supervisors were power hungry however

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Hotels and Casinos Corporate Support Center NOT what one would expect - - not good!

    Hotels & Casinos Department (Former Employee) Orlando, FL

    ProsThe brand recognition was one of the main reasons I chose to work at Hard Rock Int'l - Hotels and Casinos, as well as the international aspect. Dress is business casual or jeans every day, which is a plus in the Florida heat. As for values, this company DOES NOT practice what it preaches. The company mottos are a joke, and more for an 'appearance' or marketing gimmick than the actual company values. Even the so-called humanitarian efforts are more-or-less ways to make more money for the company through marketing and merchandise.

    ConsNearly all the hotels and casinos are NOT owned by Hard Rock. They are franchised to SEVERAL different owners. The politics and red tape are a nightmare. As for leadership, most of the time the left hand did not know what the right hand was doing! The benefits and pay were decent, and on par with similar companies. The office culture in the hotels and casinos department was horrible! This is a collection of the most egotistical and back-stabbing people who, with very few exceptions, seem to feel their respective job function is the most important. Hard Rock doesn't even own Hard Rock! They are owned by the Seminole Tribe of Florida!

    Advice to Senior ManagementMy advice to management is 1) Don't let people with verified criminal backgrounds into management positions.
    2) Put some actual management structure and accountability in place. 3) Drop the snooty attitude, because although Hard Rock is a well-recognized brand, hotels & casinos is performing well-below their competition. 4) Have some respect for ALL your employees---not just the ones who you feel will bring in the most $$$. 5) Practice what you preach as far as your company mottos.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Very high turn over rate!

    Anonymous Employee (Former Employee) Las Vegas, NV

    ProsWas a very "open minded" company to work for; tattoos, piercings, mohawks, and unusual hair colors were all acceptable.

    ConsAll management had a feeling of self worth, once you made above base pay or minimum wage they would find any reason to fire you to hire in cheaper help, shady behavior such as making you train your replacement before they fired you (you wouldn't know it was coming), the biggest reason they fire employees is for "attendance" (you could have been there every day for 3 years with never taking one sick day and they would say "You have xxx amount of points)

    Advice to Senior ManagementGrow up, take real training classes to learn the proper approach to your employees, keep your "excellent" staff around (cheap work isn't good and good work isn't cheap), quit playing favorites and politics!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Everyone is afraid to act because ownership doesn't know what to do.

    Anonymous Employee (Former Employee) Las Vegas, NV

    ProsIt was a fun place to work at ten years ago.

    ConsOwnership has no experience in casinos, the management company is a joke and that combination creates a stale toxic environment where nothing positive ever gets done.

    Advice to Senior ManagementAdmit you don't know what you're doing, admit the management company is a disaster and sell this place.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    exausting

    Anonymous Employee (Former Employee)

    Proshookers, free food, free parking, free uniform

    Conslow pay,hookers,smoke filled area,work like a dog

    No, I would not recommend this company to a friend

    • Culture & Values
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    My experience at the Hard Rock Hotel And Casino was Ok

    Reservations Agent (Former Employee) Biloxi, MS

    ProsDecent pay (not the best) but I did recieve a raise after my 90 days. Friendly staff, walking along the hallways, EVERYONE will say hey to you, or wave. Free food, there's an employee dinning room (Hub) that offers, warm meals, soups, pizza, and stuff to make sandwiches, there's also a Coke product machine, and coffe and juices. Full time employees are offered PTO , insurance and other benfits. The manager in my Dept was super friendly and very understanding to your life outside of work. She was pretty easy going with requesting days off, and if you needed a certain schedule. She made it really easy to get ahold of her, with her personal cell phone, her work, and personal email. She also tried to have little one on one meetings with everyone to make sure we were all on the same page.

    ConsONLY part time hours, althought the pay was decent, it didn't help much when they aren't allowed to give you anything over 30 hours. As a part time employee, you don't get offered PTO (paid time off), insurance. This doesn't seem fair, due to the fact most of the employees there are part time. Althought the free food was nice, there was really really strict rules on the food, and it wasn't all that great. Rules being you had to swipe your card in, and can't take any food out of the HUB , or you'll get fired and some strange rule about not being able to share your food with anyone. Also it seemed like the food was some what old, or oddly cooked. (example, they seemed to LOVE to randomly put nacho cheese on EVERYTHING!). Another big con about Casino working, You will work weekends, you will work holidays, due to it being a 24/7 business. Theres also a point system for call out, and black out days. But the good part is you can earn points back, by coming in on your days off and staying late. Some of the "big spenders" customer can be a pain to deal with.

    Advice to Senior ManagementMy advice to the managers, give part time employees some benefits, if not insurance, atleast paid time off.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    Good company to work for. Low Pay

    GL Accountant (Current Employee) Las Vegas, NV

    ProsGreat opportunity to learn essential skills to take elsewhere

    ConsWork one weekend a month

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    Las Vegas Hard Rock - I worked there in it's prime...

    Casino Marketing (Former Employee) Las Vegas, NV

    ProsI opened the hotel and worked there about 5 years - AMAZING EXPERIENCE

    ConsAfter Peter Morton sold the hotel - new owners felt the need to take away the intimacy and make it to big

    Advice to Senior ManagementYou should try to find out what the "old school" HRH in Vegas was like. Every time I visit it makes me sad that it was all lost with the additions in trying to keep up with the larger casinos instead of trying to remain the elite hard to get into hotel - catering to real VIP's - the hard to get rooms - can't get into pool and impossible concert tickets... Peter Morton did it right by keeping it small and intimate for a select few.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities

     

    I learned a lot about working for a large company, but beware of some of the immature politics behind the scenes.

    Supervisor (Former Employee) Hollywood, FL

    ProsEmployee perks at Hard Rock hotels and Restaurants & Job security

    Cons24/7 Schedule, no respect for Holidays (no extra pay or PTO given) if you have to work

    Advice to Senior ManagementKeep it professional

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Sales

    Marketing (Current Employee)

    ProsGreat company atmosphere, enjoy going to work everyday, management appreciates younger employees.

    ConsLimited growth opportunities, with a large company it is tough to appreciate entry level employees. Average entry level starting salary.

    Advice to Senior ManagementReward innovation

    Yes, I would recommend this company to a friend

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