Hard Rock International Reviews

Updated September 2, 2015
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3.4
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Hard Rock International President and CEO Hamish Dodds
Hamish Dodds
79 Ratings

Pros
  • It's a very busy and exciting work environment (in 9 reviews)

  • Hard Rock has great atmosphere and awesome employees (in 8 reviews)

Cons
  • Gets a bit overcrowded, long hours, need better stock option portfolio 401K plan (in 6 reviews)

  • Upper management are clueless in the area of nightlife in this area (in 5 reviews)

More Pros and Cons

266 Employee Reviews

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  1. Hard Rock has best GMs in the restaurant industry.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hard Rock International full-time (More than 5 years)

    Pros

    The founders' core values and rock & roll culture lives strong at the unit level at Hard Rock Cafe. The general managers are some of the most well-rounded and dedicated operators I have ever worked with.

    Cons

    There was an opportunity to improve, support and re-instill an more entrepreneurial culture, but progress was being made.

    Advice to Management

    Bring your A game.


  2. Fun Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun atmosphere, nice property, free lunch and always something happening

    Cons

    Non competitive pay, smoking environment


  3. Living on the coast after Katrina

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Biloxi, MS
    Current Employee - Anonymous Employee in Biloxi, MS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hard Rock International full-time

    Pros

    Easy going. Great atmosphere. Everyone is very friendly with great attitudes. It's enjoyable to come to work every day.

    Cons

    The pay is below todays standards. I'm making $5,000.00 less then I did 12 years ago for the same job in the same town.

    Advice to Management

    Update your pay scale and you won't have this high turnover. Your one of the best casinos so act like it. Good people don't stay for less pay.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. waiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waiter in Memphis, TN
    Current Employee - Waiter in Memphis, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hard Rock International (More than 3 years)

    Pros

    great culture and people to work with

    Cons

    very seasonal and tourist driven, meaning people that don't tip from other countries

    Advice to Management

    corporate is just numbers driven, not people driven


  6. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Orlando, FL
    Former Employee - Marketing in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time (More than a year)

    Pros

    Great brand. Get to do some cool stuff.

    Cons

    Marketing not really sure where they want to go. Are we a brand. A party planner? What. Focus is on hotels but no one there knows hotels.

    Advice to Management

    Just not sure where they want to take the brand and the Seminoles only make things more difficult to get things done. Lots of senior folks have left.


  7. Rocksino

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Northfield, OH
    Former Employee - Server in Northfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As a hole its a great place to work. The benefits are the tops. They handle complaints realistically and don't over react.

    Cons

    Having to serve people that lost money and on alcohol is not great. All they do is complain about everything and nothing at the same time. The hours are long and they hired great people but not really into working.

    Advice to Management

    All and all its a great place but like every place they have favorites that are not the best employees. They just do the least and don't rock the boat.


  8. Cocktail Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Family like atmosphere with co-workers, free hot breakfast, lunch or dinner (depending on your shift) Plus, salad bar. Developing great connections with customers and networking.

    Cons

    They make it seem like it is an absolute privilege to work for them & that you are dispensable at any moment. No sense of job security no matter how long you've been with the company. They have a flawed point system based on tardiness or absenteeism. Co-workers who have been with the company for many years don't feel appreciated. Lack of recognition for hard workers. The only employees who make decent money are tipped employees or head of departments. There has been an across the board freeze on raises for some years now. I'm still making $3.13/HR. With every year that passes, our benefits seem to decease.

    Advice to Management

    Appreciate the loyal employees and acknowledge their hard work and dedication to the company because the moral has significantly decreased. Turn over rate is the highest that I've ever seen it in all of the years that I've been with the company.


  9. Helpful (1)

    Great interview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hard Rock International full-time

    Pros

    i enjoy the people I work with and usually the guests. There's plenty of opportunity to enjoy the town and the tips are generally good.

    Cons

    The company does not provide the usual perks of a casino job, like meals and fans at the tables. Scheduling is less than accommodating and there are no reviews of skills or contributions. No positive feedback.

    Advice to Management

    Provide some feedback to employees. We need opportunities to improve and know that our contributions are revognized. Fix things give good customers recognition as well. Let us know who those people are and listen to us when we bring good guests to management. Empower employees to take care of guests.


  10. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Denver, CO
    Current Employee - Shift Supervisor in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hard Rock International full-time (More than a year)

    Pros

    Laid-back atmosphere. Co-workers are friendly for the most-part.

    Cons

    Underpaid; no room for advancement

    Advice to Management

    N/A


  11. Hotel front desk agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Front Desk Representative in Gulfport, MS
    Former Employee - Hotel Front Desk Representative in Gulfport, MS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hard Rock International (More than a year)

    Pros

    If your passion is customer service then you will like it. If you are a rule follower and do not mind that performance expectations are high then you will like it. Health benefits are excellent.

    Cons

    Stand in a 5ft working space for the entire shift. Extremely strict attendance policy with no excused absences, regardless of the situation. Smoking and very loud music constantly. Very little room for growth, promote from outside and seniority does not exist. Very high turnover rate.

    Advice to Management

    What can I say? Plain and simple, it's all about the money and the protection of the business.



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