Harland Clarke

  www.harlandclarke.com
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Harland Clarke Reviews

Updated August 12, 2014
Updated August 12, 2014
112 Reviews

3.3
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
56 Ratings

Review Highlights

Pros
  • The company does have good benefits (in 10 reviews)

  • Good pay, good benefits, room to grow (in 10 reviews)


Cons
  • Cost cutting is the only game in town (in 6 reviews)

  • The company competes in a declining industry and senior management is more concerned with trimming down rather than growing (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    "Not paid enough for the work, no support once you are hired on."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ContactCenter Support  in  San Antonio, TX
    Current Employee - ContactCenter Support in San Antonio, TX

    Pros

    Nice environment, very customer driven, tuition assistance was nice
    systems are easy enough to use, Benefits are good

    Cons

    Supervisors are not around enough during on the phone hours. not good about keeping your schedule up to date for the week. Saturday rotational shifts could fall during a week you have scheduled to be out of town without your knowledge.

    Advice to ManagementAdvice

    Please make sure that the technology tools you give us to balance our work/life are up to date so we do not have to rely on being in the building to make sure what our schedule is for the week.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company but checks are a dying industry and company needs to do something other than checks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative  in  San Antonio, TX
    Former Employee - Customer Representative in San Antonio, TX

    Pros

    Great processes. Very structured environment.

    Cons

    High Turnover at the call center. Dying industry.

    No opinion of CEO
  3.  

    awesome work enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC

    Pros

    great people, fun job if you like fast paced enviroment

    Cons

    worked at st pete plant last 4 years of 10 year employment upper management was mostly hispanic which was good for the large hispanic population of employees but not for the non-hispanic employees definate favoritism shown no amount of complaints alleviated the problems thankfully when clark america bought harland that plant was shut down many employees relocated to other sites. however the greensboro nc plant was an absolutely great place to work with excellent benefits and awesome management

    Advice to ManagementAdvice

    recognize your most valuable employees and their work ethics

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good place, not so great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pretty good benefits, good pay. Chance for overtime if you want it. Good amount of paid and unpaid time-off. Steady job.

    Cons

    Hard to move up in the company. Been with this company over 8 years and am constantly passed up by co-workers without degrees and less experience. I have a degree, yet only a couple in the management and leadership team have anything more than a high school education. Management has a "good ole boy" like network where if you are not with the "in" crowd, you do not move up. Hard work and credentials are often ignored and looked at less than workers who are simply "yes" men and women. Leadership positions are often rotated among leaders and it is almost impossible to break the cycle. Speaking out is often seen as questioning authority and is punished as such. All awards are employee driven, so it is simply a popularity contest and the true hard workers do not get recognized.

    Advice to ManagementAdvice

    Stop posting job requirements that are not followed. If it says "degree required", then it should be as such. Fair opportunities should be given to all instead of recycling and laterally moving leadership.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Leader  in  Glen Burnie, MD
    Former Employee - Production Leader in Glen Burnie, MD

    Pros

    Good salary & benefits. Good secured place to work.

    Cons

    Could be very demanding at times.

    Advice to ManagementAdvice

    Management was fairly good. Treated with respect.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great learning experience as a fresher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great team leaders who inspire you to work and very good work place to learn and have fun. Compensation and career growth is better.

    Cons

    Number of human resources is less and team sizes are small which sometimes makes you feel less lively when it comes to work and fun.

  8. 1 person found this helpful  

    Started out well, then it all went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support  in  San Antonio, TX
    Former Employee - IT Support in San Antonio, TX

    Pros

    Harland Clarke was a good company years ago before all the acquisitions and outsourcing.

    Cons

    Management does not listen to the employees at all. They tell you that things will get better but do nothing to follow up.
    Opportunities for advancement/promotions is very limited. Typically you only get promoted if you're buddies with management.
    Staff cuts and outsourcing has only hurt the company morale even more. Acquiring random companies in hopes of increasing revenue and profits is not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good company to work for, with stellar leadership (at the time).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer  in  Atlanta, GA
    Former Employee - Systems Engineer in Atlanta, GA

    Pros

    Leadership is fantastic, and always communicative. Company is very customer-focused, and that makes for a very effective team, regardless of your role.

    Cons

    It's a big company, and it's easy to get a bit lost there. Like most large companies, there are plenty of silos, and lots of tradition. Lots of "because we've always done it this way".

    Advice to ManagementAdvice

    Keep looking at improving by listening to employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Company with good benefits and pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  San Antonio, TX
    Former Employee - Manager in San Antonio, TX

    Pros

    The company does have good benefits. They also treat the clients very well. Although the check printing part of the business is declining, senior management has constantly worked towards taking the company in different types of businesses.

    Cons

    They don't put enough effort into reorganization. They need to be more cohesive among managers in treating employees fairly. There is too much favoritism in which the same people overall get promoted or recognized.

    Advice to ManagementAdvice

    Look at being more cohesive in your management style to your employees. Stop showing favoritism to some employees while completely ignoring others.

    No opinion of CEO
  11. 1 person found this helpful  

    Overall, the company has great core values to apply oneself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS Supervisor II
    Current Employee - CSS Supervisor II

    Pros

    The company is very involved in community projects with United Way across the nation. They do a very good job in organizing their campaign and getting everyone involved. The core values in place by the company are great and is systemized across all facilities.

    Cons

    The company is "over" process oriented. There are too many hoops to jump through to get things done and causes "slow down" of project implementation. The company has very poor employee recognition for those that thrive off of it. They need to do a better job in providing that to all employees across the board.

    Advice to ManagementAdvice

    Communicate more effectively.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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