Harris Computer

www.harriscomputer.com
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Harris Computer Reviews

Updated January 11, 2015
Updated January 11, 2015
10 Reviews
2.8
10 Reviews
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Harris Computer CEO Jeff Bender
Jeff Bender
3 Ratings

Employee Reviews

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  1.  

    Growing, financially aggressive company. Progressive management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harris Computer full-time

    Pros

    Although part of a larger organization, divisions are basically autonomous and working atmosphere environment is of a small, close-knit community.

    Cons

    A lot of work, not uncommon to need to work long hours.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Possibly a wonderful job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Technician in Maitland, FL
    Former Employee - Customer Support Technician in Maitland, FL

    I worked at Harris Computer full-time (less than a year)

    Pros

    The job is absolutely terrific. You get to answer calls from old ladies in a county recorder office somewhere who are in need of help. The customers are mostly pleasant and you deal with the same people consistently so its not like the usual tech support where you have to identify the customer every call. The work is also fun (although risky if you're not focused), you remote into servers, access databases and resolve issues using SQL. You get 12 days off a year, good benefits, and reimbursement for a lot of things, especially if they tie into your job (school, cert, etc.). The office is very nice, equipment is great, the break room has awesome coffee/tea selections. There is a cafe located right outside the office, inside the building which is really convenient for those days when you were late and couldn't grab breakfast, or late and wanna take a short lunch to compensate. The people who work across every department are mostly fantastic individuals who are truly intelligent, and you can make great friends/acquaintances when you go to a company dinner or happy hour.

    Cons

    The application you support is dated, full of bugs, and runs on an old visual basic code that is rarely updated. There is no interaction with the development team (it is frowned upon). There is no job security, even if you perform extremely well, you are at the whim of office politics specifically related to your department. There is no work-life balance, your manager expects you to be early and leave late, and schedules team meetings and such during your breaks. The team aspect of this job is detrimental, not all members of the team support customers as they should, and focus more on administrative tasks within the office, or projects for single clients unrelated to the role of supporting all clients as a whole. There is a rotating schedule with different tasks for each shift, for tasks that should have a position of their own (i.e. Administrative Assistant, Secretary). Also, most importantly, there is no opportunity for training, and thus no chance for growth, your manager expects you to grow on your own. Your manager dictates the assignment of tickets and unless you manage to resolve a call as it comes in, chances are you will not be assigned enough tickets to reach your goal of 5 for the day (sounds easy I know, but most of these issues are application bugs that need to be addressed by development and cannot be resolved by a single tech).

    I can keep going and give specific examples, but I think you get the idea... The cons outweigh the pros...

    Advice to ManagementAdvice

    Quit... You're quite ignorant regarding the application and prefer to keep issues open for over a year just to overwork your support technicians. You either need to address the issues with the application and reach an understanding with your clients and employees (which you are too arrogant to do) or you simply need to quit, as I instructed you to do from the start.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Depends on the division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Niagara Falls, NY
    Current Employee - Anonymous Employee in Niagara Falls, NY

    I have been working at Harris Computer full-time

    Pros

    There are a lot of lukewarm or bad reviews on this site, and not all Harris divisions are like that. Each one is fairly autonomous and has its own leadership team. The one I work for is very collaborative, has great people, stresses unit testing, good software cycles, constant improvement, new technologies (for a reason, not just because they are new), and hiring smart people. It feels like a small company that has a large company guarding its back.

    Cons

    Free candy on the desks can make you fat if you don't watch yourself

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 5 people found this helpful  

    One of the worst companies I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Representative in Tyler, TX
    Former Employee - Technical Support Representative in Tyler, TX

    I worked at Harris Computer

    Pros

    It has air conditioning. You have the opportunity to learn a lot of new software. Most of the other employees are nice.

    Cons

    - There are 17 people in the office and yet the internet connection is a 3 Mbs DSL connection. Yet, there are many times whole databases must be downloaded from customer server. Supposedly the $2,500 to have Suddenlink extend the cable modem to that location is too much?
    - Little to no communication from management, when they do communicate it is mostly bad
    - No clear guidelines as to what is expected from employees, just that you aren't meeting expectations.
    - Incompetent customer support manager who doesn't know how to use the software
    - Management relies on other employees to train new employees because they don't know how or don't have the time.
    - Salaries are low.
    - Expected to work 45 hours a week minimum plus one half Saturday a month.
    - Not compensated for the extra time or the Saturday.
    - I was hired to be a Microsoft Dynamics GP project manager and ended up being a support tech for their utility billing software.
    - first month on the job I spent sitting in a cubicle reading out of date technical support manuals and bothering other support techs trying to learn the software.
    - Customer support manager is a text book micro manager.
    - The regional manager only comes in maybe once a month to check on things. Other than that he is on his ranch in East Texas somewhere because supposedly "He works better from home." Well, so do I, can I work from home? By the way, how much is that guy making?

    Advice to ManagementAdvice

    - Move the tech support manager to his own department or get a manager in there that can do more than send out e-mails telling the support techs that there are calls in the queue as if they don't already see that.

    - Communicate expectations as to how many calls should be closed a month. Set some kind of standard. Don't say an employee is simply not producing enough.

    - Take an honest look at the more senior support techs time sheets and how they close their calls. There was some padding going on.

    - Drop the minimum 45 hour work week. It's not the employees fault the company is understaffed and doesn't want to pay to get good people.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Ongoing determination must replace frustration to see rewards as a sales representative at Harris Computer Systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Regional Sales Representative in Dover, NH
    Current Employee - Regional Sales Representative in Dover, NH

    I have been working at Harris Computer

    Pros

    1) Technology - the use of new technolgies to communicate (instant messenger, e-mail, WebEx, conference calls)
    2) Semi-Annual Reviews so that employees know their strengths and weaknesses with the company
    3) A strong marketing department that supports the sales staff
    3) Fringe Benefits that include $250 LifeStyle Rewards that can be used for movie tickets, concert tickets or other hobbies.
    4) Performance based bonues - the better you perform, the bigger the bonus!
    5) An accessible management staff - got a question or concern? It is relatively easy to reach a manager to get an answer regarding your concern.
    6) TEAM enviroment - everyone works together to achieve the company's goals

    Cons

    1) Long Sales Cycle - It will take a year or more to achieve measurable success in this industry, since local governments make decisions based on town meeting schedules - which typically occur annually.
    2) Low Base Salary - Many other industries with a long consultive based sales offer higher base salaries OR higher commission percentages
    3) Medical Benefits coverage is expensive and limited
    4) Sales representatives do not have their own leeway to negotiate with prospects - all negotiations must be run through management
    5) Referral sales to other divisions are not compensated
    6) Quotas are uniform throughout the country and not based on the individual territories and market conditions
    7) Training is poor or in many cases non-existent. Sales people are responsible for gaining product knowledge through their own efforts - there is no structured training for sales people on the products
    8) Ongoing sales training is up to the individual sales representatives and is done through their own efforts and at their own expense.

    Advice to ManagementAdvice

    1) Adjust quotas to match the regional markets throughout the country
    2) Allow sales representatives a range to negotiate with prospects WITHOUT having to go to management
    3) Conduct sales training more frequently
    4) Provide structured product training to sales people rather than relying on sales people to learn the products only through a self taught methodology
    5) Provide ongoing sales training including through a variety of media including web, classroom, and regular conference calls
    6) Utilize a standard CRM that is fast, easy to use and can stand alone (it does not require an internet connection)

    Doesn't Recommend
  7. 1 person found this helpful  

    A lot of good people work here ... but that's all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harris Computer

    Pros

    - Good insurance
    - Vacations
    - Free team breakfasts on friday

    Cons

    - Professional development
    - Innovation (They maintain systems instead of developing new ones)
    - Low salaries. They like profit but not sharing it with employees ;-)
    - A company specialized in accounting software that has an "accountant" attitude with their salaries

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great people. Lack of direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Marketing
    Former Employee - Sales & Marketing

    I worked at Harris Computer full-time (more than a year)

    Pros

    Great people. Opportunity to work from home is a plus!

    Cons

    Lack of direction, opportunity and compensation. Fewer management meetings; stronger decisions. 'Slow change' is an understatement here. The current strategy seems to be to buy up legacy products and increase acquisitions. They price their software too high, despite being behind the curve on functionality.

    Advice to ManagementAdvice

    Read the feedback surveys--take some action!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Make sure you know if you have to sign a non compete agreement before you take the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harris Computer full-time (less than a year)

    Pros

    Salary was fair, even generous. Health, dental, life insurance was above average. Holidays, vacation sick and personal were pretty standard.

    Colleagues were generally very nice.

    Cons

    Prior to hire, they did not disclose the true nature of the job, the amount and extent of travel required

    Even though my interviewer and I discussed non compete agreements, she never mentioned that they were going to require me to sign one. When it was presented to me on my second day of employment, she recounted the conversation we had during my interview. IMHO, she intentionally misled me.

    Also, they reserve the right to terminate an employee in the first three months of employment (pretty standard probationary period). The bad part is even if they fire you, they will enforce the non compete for the entire US and Canada for 12 months, following termination.

    Current employees in same position are working 60-80 hours per week.

    Onboarding process for new employees is non existent.

    Advice to ManagementAdvice

    Tell prospective employees the truth about the job. Send them the required non compete and non- disclosure agreements during the hiring process.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Great people - sometimes lacking direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harris Computer

    Pros

    The people are the best part of this job. Friday breakfasts are a nice perk as well as a good rewards program.

    Cons

    There is a constant shift in direction that seems to be reactive rather than pro-active. This company needs to get better at making plans ahead.

    Advice to ManagementAdvice

    You have a great staff and fairly good management. There needs to be more driven focus on items - don't react to problems as they become large issues, spend more time solving the problems up front.

  11. 4 people found this helpful  

    Professional Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Ottawa, ON (Canada)
    Current Employee - Software Engineer in Ottawa, ON (Canada)

    I have been working at Harris Computer

    Pros

    Benefits are the best in the city, You get around 10K bonuses every year plus bursaries. Everyone is friendly, the deadlines are not strict. The work is overall easy.

    Cons

    Can't improve as a Software Engineer.
    No such thing as pair programming, everyone is for himself.
    No code reviews
    No unit testing
    No team meetings
    Old technology

    Advice to ManagementAdvice

    Business side is great, they are doing a great job.

    Doesn't Recommend

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