Harris Connect

  www.harrisconnect.com
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Harris Connect Reviews

Updated June 30, 2014
Updated June 30, 2014
28 Reviews

2.0
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Gluck
15 Ratings

Employee Reviews

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  1.  

    Sales rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people are really nice

    Cons

    Training is about 2 months with no commission. Script must be read exactly.

  2.  

    0 or negative stars should be a valid rating option.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  San Antonio, TX
    Current Employee - Sales Representative in San Antonio, TX

    Pros

    Co workers are very friendly and easy to get along with. I am grateful to at least have a job that pays more than minimum wage.

    Cons

    Managers will sit around playing on their cell phones or social media while telling their employees to work harder. You get a 45 min. lunch, which will get cut to a 30 min. lunch with very little notice before hand if it's busy, and 2 ten min breaks. Outside of that if you need to use the rest room or get a drink of water you will get written up. If the manager doesn't like you they will do anything they can to get you fired and if you turn in a 2 weeks notice they will just fire you on the spot. If you tell HR or your manager something private, with in a day everyone in the center will know.

    Advice to ManagementAdvice

    Advance with the times. It's really hard to convince a customer to buy a $100 book when they can use social media for free. The $20 shipping and handling cost makes the sell that much more complicated. Treat people with respect because the over all view right now is that management doesn't care about their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    No loyalty to their employees.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The money was good if you consistently sold well.

    Cons

    I worked for the company for over 8 years, and can't even count how many people I saw come and go simply because they were not liked. After the Austin office was shuttered we worked under management out of San Antonio who were very hostile. You're only as good as today's numbers.

    Advice to ManagementAdvice

    Find a way to be competitive in the digital age.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Glad to be hired, glad to be gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/Inside Sales  in  Austin, TX
    Former Employee - Customer Service/Inside Sales in Austin, TX

    Pros

    The medical benefits were good

    Cons

    They make you sit in a cubicle until 11 at night. The conversations were all scripted. The only thing that matters to them isnt customer service, its selling the books.

    No matter how good you treat the customers, if they don't buy you go bye.

    I am very happy not to be there anymore. Im surprised in the post Facebook age that Harris Connect is even around anymore.

    Advice to ManagementAdvice

    more flex time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Data Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Representative
    Former Employee - Client Services Representative

    Pros

    Friendly, relaxed work environment for many years. Company respected employees and worked with each to meet personal needs. Very flexible.

    Cons

    After 2008 when company was sold everything went south, many layoffs, shortcuts in production and lack of direction from the CEO.

    Advice to ManagementAdvice

    Get act together and return to what worked for the forst 45 years of the company's history.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Unprofessional all the way...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    Pros

    The casual dress code was ok...

    Cons

    They are a racist company who discriminates towards others. There is a privacy policy that is not practiced. If you are not liked you are quick to get fired and they have poor training, its a joke of a company.

    Advice to ManagementAdvice

    File bankruptcy and never erase from the universe. Their own CEO and COO were fired....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It was a great place to get sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative
    Former Employee - Call Center Representative

    Pros

    The camaderie amongst your co-workers, contests, continual support and coaching

    Cons

    High sales pressure, outbound calls, customers who question your company's motives

    Advice to ManagementAdvice

    Evolve your products into the 21st century.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    we are people, not machines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/Inside Sales  in  Chesapeake, VA
    Former Employee - Customer Service/Inside Sales in Chesapeake, VA

    Pros

    There are no pros anymore!

    Cons

    We were treated like machines.

    Advice to ManagementAdvice

    Get back to you roots, you will loose the co. if you disregard what your clients expect and you sales people promise

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Working here used to make sense, but not anymore!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA

    Pros

    Low stress level
    Opportunity to bring about change and take up responsibilities
    I used to be paid quite well, but can't say that for the past year or two

    Cons

    Company is in serious financial trouble
    No raises or merit increases in 4 years
    No 401k matching
    Not so skilled workforce
    Processes too complicated to be amenable to changes that bring about standardization or efficiency gains
    No foreseeable growth in business model

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Overall I enjoyed working at Harris Connect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Ability to work from home at least once a week. Small department, friendly coworkers for the most part.

    Cons

    The company frequently "reorganized" and let people go so there was always a threat of job loss.

    Advice to ManagementAdvice

    NA

    Recommends
    Neutral Outlook
    Approves of CEO

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