Harris Teeter
3.2 of 5 375 reviews
www.harristeeter.com Matthews, NC 5000+ Employees

Harris Teeter Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.2 375 reviews

                             

75% Approve of the CEO

Harris Teeter CEO, Kroger Rodney McMullen

Rodney McMullen

(8 ratings)

61% of employees recommend this company to a friend
375 Employee Reviews
in

Review Highlights

Pros:
  • "Bonus checks depending on hours worked"
    in 29 reviews
  • "Profit sharing bonus twice a year"
    in 28 reviews
Cons:
  • "poor communication within the store management to their employees"
    in 22 reviews
  • "Customer service micro-manages the front-end employees down to their bathroom breaks"
    in 20 reviews
  • Show more review highlights

Reviews

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    • Approves of CEO

     

    8.75/hr..Bust your butt!!! Treated like dirt! High Turnover...

    Produce Clerk (Former Employee)
    Burlington, NC

    ProsNothing Really....Wait! 6 month bonuses a few hundred bucks.

    ConsLow Pay...Only Part-Time 28 hrs max.....Full timers treated much better! Allowed to take breaks without getting the "stink eye".Not hiring full time....Regardless of how hard you work. North Carolina companies are notoriously brutal, mean, spirited and anti-union. Harris Teeter examplifies this all the way!! Don't shop here They suck!

    Advice to Senior ManagementQuit being such butt kissing toadies...you're pitiful...Some people work hard!! Recognize that!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The good, the bad, and the ugly

    Department Management (Current Employee)

    ProsCo-works: most of your co-workings being management to baggers are good people like their jobs and are generally fun to work with.

    Customers: for the most part are what makes working here a big bonus. The regulars are the best.

    Pay: while could be better is still pretty good compared to similar companies.

    Together in education program

    Only salary management can tell a customer NO

    ConsUnrealistic expectations vers. man hours.

    To many cooks in the kitchen: dept managers, store managers, training specialists, HR, LP, DMs, corp. seriously... I mean seriously... You have your dept mgrs who try to work within the system. But, get road blocked by store management who wants to line their pockets so they "manage labor" or whatever else they can do to save money. You have the training specialists that are in charge of individual departments for around 20 or more stores who have a rough idea about what's going on in their stores. Whom appear to have more power then the store management cause they spend more time with HR, LP, DMs, and corp so they can override store management by going to 1 of the 4 fore mentioned groups. And that might make the problem better or worse cause the store management might ignore what the specialist wants done because their pulling numbers and making money for the company. Great idea on paper doesn't work with egos and numbers.

    It's not what you know it's who you know: I know dept mgrs who are friends with people in corp. that for a better term get away with murder. I have witnessed managers say things on the front end in front of customers to other asso./managers that are so morally bankrupt and ethically immoral get customer complaints for their actions and instead of being terminated get transferred to higher column stores closer to their homes... All because it's who they know.

    Constant fear of LP/dept audits, "corp/DM visits", being documented for poor job performance while performing within or above company policies.

    Store directors: most don't care about anything but their pockets. Yearly bonus... With Kroger taking over they lost around 2/3 of it until next year. Only work the opening shift (6am-4pm) so they don't experience what is happening in their stores in the late afternoons evens. Spend their full shift in their office behind their desk doing "paper work" and not sticking their heads out of their office to know what's going on in their store. This all being said there are a few that make working for this company worth working for.

    Co-managers that play favorite and treating everyone else like they are less then human second class citizens.

    Customers: most know the policies better then the employees. When you adhere to policy you're expected to break policy to go above and beyond to keep the customers happy because you're fearful that if you don't you'll get a customer complaint that corp. wants to know why you didn't break established policy. Which in turns you get written up for.

    Only salary management can tell the customer NO: while in theory this is a great practice. In reality this isn't what's done. Store management expects the department managers to handle customers so they have very little to no contact with them.

    HR is a joke. You are expected to talk to your dept manager or store manager if you have an issue, no matter the issue. However if the store management or dept manager is the issue HR still wants you to talk to them and if you haven't they don't want to hear about it.

    Corp/DMs unapproachable... Literally, if they don't start a conversation with you, you're expected not to talk to them. If you do talk to them out of turn you might be written up or terminated for being disrespectful.

    Bonuses: Two annual bonuses that amount to around a pay check and a half unless you're a dept manager(not ast dept mgr mind you) or salary manager who get a couple thousand after taxes for very little customer interaction.

    Advice to Senior ManagementHave more realistic expectations on labor. You want to be the best in customer service then don't "manage labor" down to the point that it's affecting store moral or productivity.

    Remove the horrible store management for managers that work and care about their asso. and
    customers.

    This list is to long for what needs fixing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Want out

    Anonymous Employee (Current Employee)
    Arlington, VA

    ProsWish I could think of one

    ConsBe ready for your schedule to be changed mid-week, won't get any 15 minute breaks, have to ask to use the bathroom, meals come when/if your manager remembers -generally an hour before the end of your shift- managers talking about other managers to anyone who will listen and about the employees, being reprimanded in the aisle with no regard to who may be around to hear or if YOU are the one who screwed up. You'll be told not to come in to work if your sick BUT, IF you call out because your sick you will be asked for a doctors note then told that if you call out again you may be fired, even if you have a doctors note to verify you were ill. Working for this company you will find yourself disillusioned and bitter.

    Advice to Senior ManagementRead the reviews that are negative, send in the "undercover boss" then make the fixes that are sorely needed

    No, I would not recommend this company to a friend

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    ....'good to worst'.....

    Assistant Produce Manager (Current Employee)
    Raleigh, NC

    Pros....the twice a year bonus which is now questionable with Kroger being the parent company......

    Cons...cannot wait to leave the company in the coming year, they talk a good game like Walmart fighting back with their ads saying how great it is to work there but in fact it is the most horrible from an employee morale point of view. Talk to anyone in the stores and if they are willing to tell you the atmosphere sucks because of the constant, always in your face, 'company is coming', audits after audits, after audits and more audits!!! Zero overtime or threats of"write ups" or "documentation"!!. We have 2 arms but they insist on 6 arms and they don't care but they expect it to be done! As far as who you are in the company they don't give a @#$t!!. Don't use your brain just do as we say or we'll "write you up" is a very common comment. This career path is now strictly just a paycheck!! with the clock ticking for departure. I can truly say that I speak for many many people working for the stores but they are 'afraid' of their 'job' or tell anyone. Yes, this may sound like a rant but I challenge anyone to find and speak to the people in the stores and "IF" they will tell you in honesty what they really think about the company.

    Advice to Senior Management....advice to the company!!??......as if they don't already know!!.....they should just fly back in their or shall I say 'we employees company jet" and think about the word "PEOPLE"!!

    No, I would not recommend this company to a friend

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    deli

    Deli Clerk (Former Employee)

    Proswhen you get go home

    Cons15 min break with 5 hours,no hours and grueling position(lots of cooking,slicing and cleaning)

    Advice to Senior Managementmore breaks,hours more professional

    No, I would not recommend this company to a friend

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    Harris Teeter has unfair employment practices Harris Teeter has unfair employment practices

    Lead Homeshop Selector (Current Employee)

    ProsNone, they don't pay the hardest working employees so bosses get big bonuses, no lunch, make you stay late, no overtime.

    ConsUneducated mangers, unfair treatment, unfair pay, lazy people

    Advice to Senior ManagementPay good employees more, get rid of bad employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    disapointing

    Fresh Foods/Deli-Bakery Customer Service Clerk (Former Employee)
    Williamsburg, VA

    Prosmet a lot of nice people

    Consfound out what kind of company they were when I needed them

    Advice to Senior Managementtreat your employees better and understand that working with your associates instead of treating them like someone they don't know

    No, I would not recommend this company to a friend

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    As a last resort

    Anonymous Employee (Current Employee)
    Charlotte, NC

    ProsBonus checks twice a year
    10% off store brand items

    Consextended retail hours
    low wages with excess workload
    customers taking advantage of the company daily with no consequence
    Managers who are eligible for lawsuit
    HR department wont call you back
    insufficiant training
    work behind the scenes and you will never shop here again.
    High turnover in 95% of stores
    medical benefits are expensive

    Advice to Senior ManagementResign and let kroger unionize the entire company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Customer Service

    Customer Service Representative (Former Employee)
    Charlotte, NC

    ProsNone Managers have store pets everyone else is treated poorly.

    ConsEverything Pretty much same as above

    Advice to Senior ManagementPay attention to associates instead of just the ones you like.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 years of being unhappy and waiting to get fired

    Department Manager (Former Employee)
    Arlington, VA

    ProsEvery employee gets a bonus. There is usually overtime opportunities. Massive amounts of turnover since they work you very hard and treat you very poorly, so you don't have to make friends.

    Conshard work lots of hard work and very little help. The company is fear driven. everything you do is a write up.

    Advice to Senior ManagementThe reason there is so much turnover is because no one is happy.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Harris Teeter reviews and ratings — including employee satisfaction and approval rating for Harris Teeter CEO Rodney McMullen. All 375 reviews posted anonymously by Harris Teeter employees.