Harris Teeter

  www.harristeeter.com
  www.harristeeter.com

Harris Teeter Reviews

Updated October 18, 2014
Updated October 18, 2014
433 Reviews
3.2
433 Reviews
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Harris Teeter CEO, Kroger Rodney McMullen
Rodney McMullen
23 Ratings

Review Highlights

Pros
  • bonus checks are great, very family friendly, good training (in 37 reviews)

  • I had a great time working with everyone except any of the customer service managers (in 33 reviews)


Cons
  • poor communication within the store management to their employees (in 28 reviews)

  • Customer service micro-manages the front-end employees down to their bathroom breaks (in 26 reviews)

More Highlights

Employee Reviews

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  1.  

    Decent entry-level job, but little incentive to excel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Clerk in Kernersville, NC
    Current Employee - Customer Service Clerk in Kernersville, NC

    I have been working at Harris Teeter part-time (more than an year)

    Pros

    Good initial training leaves all associates prepared to succeed upon being initially hired. Management has also always been flexible with me when working around another job and personal time.

    Cons

    Two promotions in my first six months of employment that added significant responsibilities and led to a less convenient schedule structure were regarded as lateral moves which did not merit pay increases. Any position lower than manager of a department is paid according to experience rather than merit, which can be frustrating to a new employee who desires to excel.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fast Paced/Depends on Who you work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Harris Teeter Cashier in Greenville, NC
    Current Employee - Harris Teeter Cashier in Greenville, NC

    I have been working at Harris Teeter part-time (less than an year)

    Pros

    Fast Paced, Customers, Repeat Business, Simple

    Cons

    The times when there is nothing else to do, Young people hired are dramatic

    Advice to ManagementAdvice

    Hire more baggers

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great Customer Service and Co-worker's, Horrible treatment of employee's!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Durham, NC
    Former Employee - Cashier in Durham, NC

    I worked at Harris Teeter full-time (more than an year)

    Pros

    Loved interacting with the customers.
    Great Company policies and training for Superior Customer Service.
    Loyal Customer base.

    Cons

    Horrible treatment of employee's.
    Really crappy On-Call system for employee's.

    Advice to ManagementAdvice

    Better training needed for upper management.
    Better pay for your harder worked employee's.
    Need a clearer path for advancement for promotions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Poor Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - HBC Clerk
    Current Employee - HBC Clerk

    I have been working at Harris Teeter part-time (more than 3 years)

    Pros

    Flexible schedule, friendly coworkers, many locations

    Cons

    Low wage, poor management, everyone hates their lives

    Advice to ManagementAdvice

    Take initiative to hire more help

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    So far not terrible, but I find that management is a little disorganized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bagger in McLean, VA
    Current Employee - Bagger in McLean, VA

    I have been working at Harris Teeter part-time (less than an year)

    Pros

    I had chosen to work at this store for it's : commute (short drive), location (nice area), and for it's part time opportunities.

    Cons

    Inflexible scheduling, their time off policies (part timers have to accumulate 1,000 hours in order to receive a vacation), break periods (on a crazy busy shift 15 minutes isn't enough), too many managers (at least in the front end dept.), not enough employees (in order to spread out the shifts/hours), and their internet site (for associates) is a pain in the neck to work with (when sending requests for schedule changes etc.) The Uniforms (polo type shirts/ are paid for by taking it out of your paycheck) instead of just paying for it (out of pocket) up front.

    Advice to ManagementAdvice

    I guess the only thing that I would say to upper management is... Make sure that you have enough people on the "Front End" (i.e. baggers) so that the ones who work the hardest don't have to suffer due to a lack of personnel (i.e. not having enough associates to share the work load on a busy shift ). Also make the employee internet site easier to deal with, be more flexible w/ the scheduling / hours, and allow part time personnel to have flexibility when needing time off (not for vacation or medical leave) but by allowing a couple of days during the week off along w/ some weekends (every now and then) for personal time, errands, and other priorities outside of work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    High-End Grocery Store That Has World Class Expectations Of Employees While Paying Sub-Middle Class Wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Shift Stocker in Charlotte, NC
    Current Employee - Third Shift Stocker in Charlotte, NC

    I have been working at Harris Teeter full-time (more than 3 years)

    Pros

    +Company Profit Sharing and Medical Plans even for part-time employees, something that I have never seen elsewhere.
    +Promotes positive attitudes among employees and emphasizes customer service
    +Great stability and company growth
    +Allows "empowerment" to its employees in being able to solve customer service issues without micro-management
    +Has a consistent organized structure that allows transferred employees to easily acclimate to new stores

    Cons

    --Embarrassingly low pay. Despite being a renowned grocer on the echelon of Wegman's, Publix, and Market Basket, Harris Teeter's pay rate is significantly lower, on par with chains like Food Lion. I once applied to transfer to another store that would allow me to work 3rd Shift, and despite the hiring manager and I having an instant rapport, he balked at paying my "high" rate of 9.50/hr, saying that most of his full-time 3rd shift stockers were in the range of about 8.00/hr.
    How can anyone make a living on that kind of salary? Especially after the deduction of medical benefits and taxes?
    Embarrassing.
    --Shamelessly anti-union, although that's to be expected of a company headquartered in the most union-unfriendly state in the union. It's made worse however by the fact it has a reputation of offering "generous" benefits to its employees.
    --Blatant cronyism in terms of store management. Terrible store and department managers are either protected (if they are in with the right people) or shuffled around until they are frustrated enough to quit. In meanwhile, the employees under them are made to suffer under these petty despots.
    Being a good-looking blonde woman is a fast-track to upper management even if you have the worst personality or have absolutely no idea how to do your job.
    --Store management will never, ever take the side of an employee against a manager unless you somehow have immaculate evidence that even Batman couldn't find a flaw with.
    --Many store managers are far more absorbed in their own bonuses and advancement in the company than anything else at all dealing with their own store, company, or employees.

    Advice to ManagementAdvice

    Don't forget that your workers are customers as well--your most IMPORTANT customers.
    If you actually treated your employees as well as you do your other customers, HT would be the best retail chain in America.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Bagger/Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harris Teeter part-time (more than an year)

    Pros

    Meet various types of people from all walks of life
    Bonus Checks twice a year
    Decent high school job
    Learned customer service

    Cons

    Super fast pace during the holiday season
    On Call scheduling (this is not a hospital)
    Favoritism
    Either way too many hours or hardly any at all
    Baggers are expected to bag groceries, clean bathrooms, empty garbage cans, sweep store, and clear the parking lot of carts, as well as ring customers up, not to mention the store is typically understaffed
    Will take advantage of you
    Better Discounts!

    Advice to ManagementAdvice

    Stop being so lenient on customers trying to take advantage of the return policy.
    Staff an adequate amount of employees, give more motivation for employees to excell
    Don't expect 15 dollars worth of work for someone being paid 7.75
    Stop adjusting the schedule in the middle of the week and not informing employees
    and if somebody throws up at work send them home

    No opinion of CEO
  9.  

    Fun job to work while going to school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fresh Foods Clerk in Nashville, TN
    Former Employee - Fresh Foods Clerk in Nashville, TN

    I worked at Harris Teeter part-time (more than an year)

    Pros

    I enjoyed working at Harris Teeter for the time that I did. It was a fast paced job that had room for growth and rewarded hard working employees

    Cons

    They work days were sometimes pretty long and they scheduled a lot of weekends which could get annoying sometimes. Some employees don't care and it makes working with them a challenge

    Advice to ManagementAdvice

    Hire people who are decent employees. Most of my co workers were great but some of them were terrible people that made everyone else's job harder.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    The company was great, but the store manager was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Produce Clerk in Ashburn, VA
    Former Employee - Produce Clerk in Ashburn, VA

    I worked at Harris Teeter part-time (less than an year)

    Pros

    The company, as a whole, tries to take care of it's employees.

    Cons

    If you are unfortunate enough to get a store manager that is less than stellar, you are out of luck.

    Advice to ManagementAdvice

    Don't give so much power to store managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Rule by fear and intimidation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Harris Teeter full-time (more than 3 years)

    Pros

    The pay and benefits are good.

    Cons

    Too many chiefs and not enough Indians. Constant fear of corporate visits and audits keeps everyone on edge. Store management passes these on to everyone else. Threats of write-ups on a daily basis. So much so that good people lose their initiative. Do as I say and don't think on your own mentality. Corporate and upper management treat the stores as their personal pantries. They force you to carry products that only they buy and then come down on you when your waste is high. Have also seen several people lied to and made promises that never came true by corporate. Not many happy people in the stores. Changes need to be made.

    Advice to ManagementAdvice

    Spend less time nit picking your stores. Have some faith and trust in your associates. Take notice how many of your people are unhappy. The pay is all that people stay for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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