Harris Teeter

  www.harristeeter.com
  www.harristeeter.com

Harris Teeter Reviews

Updated December 18, 2014
Updated December 18, 2014
464 Reviews
3.2
464 Reviews
Rating Trends

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Harris Teeter CEO, Kroger Rodney McMullen
Rodney McMullen
34 Ratings

Review Highlights

Pros
  • bonus checks are great, very family friendly, good training (in 38 reviews)

  • I had a great time working with everyone except any of the customer service managers (in 35 reviews)


Cons
  • poor communication within the store management to their employees (in 29 reviews)

  • Customer service micro-manages the front-end employees down to their bathroom breaks (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Enjoyable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Harris Teeter part-time (more than an year)

    Pros

    Depends on location, but always busy. Never bored. Most of the customers are polite. They set the industry standard for customer satisfaction. Loved the people I worked with.

    Cons

    Not many cons that I can think of.

    Advice to ManagementAdvice

    Doing great. I've enjoyed working with the company.

    Positive Outlook
    No opinion of CEO
  2.  

    A walk on the retail side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Raleigh, NC
    Former Employee - Assistant Manager in Raleigh, NC

    I worked at Harris Teeter full-time (more than an year)

    Pros

    Great bonus potential for ALL employees, great vacation/personal hour scale, fast paced and every day is interesting. Customer base is primarily kind.

    Cons

    Mico Management, 'On Call' procedures odd, open MOST holidays and will not pay time and half for working, non regulars are rude and misinformed, management concerned over making labor/bonus than building great staff

    Advice to ManagementAdvice

    Learn to manage with integrity. Build your teams, grow their experiences and you will have a well oiled machine that makes numbers. Also, give people a chance to progress and stop lying to them about possibilities that won't happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Abusive to their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harris Teeter part-time (more than an year)

    Pros

    Most first line managers are very caring and accommodating.

    Cons

    Store management tends to be verbally abusive to their employees and, as another reviewer stated, blames everyone but the person actually responsible for whatever offense was committed. Example: one deli manager I knew would make people stand at the sink and sing the Birthday Song at the top of their lungs because he thought they took too long to wash their hands.

    Advice to ManagementAdvice

    Invest more in your employees' morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Harris Teeter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Virginia Beach, VA
    Current Employee - Department Manager in Virginia Beach, VA

    I have been working at Harris Teeter full-time (more than 3 years)

    Pros

    great overall company to work for. There are many opportunities to learn other departments and move up in the company.

    Cons

    Kroger has taken over and many changes are happening. Hours are being cut all the time making it impossible to run a successful department with great employee moral.

    Advice to ManagementAdvice

    Always consider your employees and their opinions.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Spiraling downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Matthews, NC
    Former Employee - Customer Service Manager in Matthews, NC

    I worked at Harris Teeter full-time (more than 10 years)

    Pros

    Good benefits, nice customers, excellent product offering.

    Cons

    Labor cuts are drastic, each person is expected to meet unattainable goals. Customer Service no longer there.

    Advice to ManagementAdvice

    Please let some of the upper management wealth trickle down and translate into more labor provided at store-level. Bring back true Customer Service Excellence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Decent Part time Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/U-Scan Cashier
    Current Employee - Cashier/U-Scan Cashier

    I have been working at Harris Teeter part-time (more than 5 years)

    Pros

    Tuition Assistance, Friendly Atmosphere, Strong Customer Service Orientation, Part timers able to set availablity for work, bonus checks

    Cons

    Cannot advance if you are not available to work seven days a week, management is always changing, and not always for the better,

    Advice to ManagementAdvice

    Allow those who want to set apart ONE day that they categorically will not work to be full time or advance!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Customer Service Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Clerk in Charlotte, NC
    Former Employee - Customer Service Clerk in Charlotte, NC

    I worked at Harris Teeter part-time (more than an year)

    Pros

    Bi-yearly bonus, 401K incentive, good co-workers

    Cons

    Poor management, awful hours, on-call shifts

    Advice to ManagementAdvice

    Get some managers and leadership that is actually efficient and understanding.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Decent First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Harris Teeter Cashier in Davidson, NC
    Current Employee - Harris Teeter Cashier in Davidson, NC

    I have been working at Harris Teeter part-time (less than an year)

    Pros

    Decent Discounts, nothing really special

    Cons

    Nothing exceptionaly bad, sometimes boring

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fresh Foods Clerk
    Current Employee - Fresh Foods Clerk

    I have been working at Harris Teeter part-time (more than 3 years)

    Pros

    -Most small workers and cashiers are all very nice
    -You're able to state your opinion to the management and talk with them
    -Benefits are good

    Cons

    -You're expected to be able to do everything if you work in a specific department, even if it's not the job you applied for or something you even know how to do
    -Management likes to disappear at most stores, not willing to help if you have a crowd of customers
    -If something goes wrong, blame is thrown on anyone except the one who is actually at fault,. which normally leads to said blamed person being terminated
    -Although you can state your opinion, nothing is ever done about something that may be wrong in the department unless its technology wise
    -the benefits are not worth the stress and exhaustion that you're going to be put through

    Advice to ManagementAdvice

    Each store should be given more hours to be able to hire more people to help all over the store to be able to handle the growth of sales that you are loving. Also make sure the managers don't run every time there is a crowd of customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A love hate relationship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Assistant in Virginia Beach, VA
    Current Employee - Office Assistant in Virginia Beach, VA

    I have been working at Harris Teeter part-time (more than 3 years)

    Pros

    The co-workers are by far the best thing about Harris Teeter. Often times they are the only thing that keeps me from seeking other employment. Profit sharing bonus checks, given twice a year, are also a nice perk. Vacation time for part-timers is another great thing about Harris Teeter.

    Cons

    Management is one of the largest problems. They are extremely inconsistent with how things are run and what is expected of associates. Managers, especially on the front end, are also constantly switched around and swapped out between stores. This leads to many problems between management and employees. Hours are also another issue, one week you are scheduled 25 hours and the nest week only 9. The pay is also another large issue. Don't get me wrong, Harris Teeter starts employees out at more than most other stores. But they don't pay nearly enough when you advance in job positions. I went from being a cashier to customer service and all I received was an extra quarter and three times as many headaches. I also promoted from customer service to office assistant and didn't get anything but a title change. Its absurd that they will pay a new hire who comes from another company leaps and bounds more than someone who starts from the bottom and moves up. Great workers also undervalued, there isn't enough incentive to come to work, do a great job, and advance.

    Advice to ManagementAdvice

    My advice to management is to be consistent. If you are going to set rules and guidelines then everyone should have to follow and enforce them. Also to value the employees that you do have that are great at their job. These employees should be promoted and rewarded instead of used and abused. I see great employees give their all next to ones who could care less and it is a shame.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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