Harrods Reviews

Updated August 11, 2015
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3.3
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Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
25 Ratings

Pros
  • Great benefits (33%s staff discount) (in 12 reviews)

  • Friendly staff, Good looking women and good pay (in 6 reviews)

Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • Dress code for back offices too (in 3 reviews)

More Pros and Cons

96 Employee Reviews

Sort: Popular Rating Date
  1. Good Discounts

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great discount, a lot of opportunity to build a career

    Cons

    hours are long and unsocial-able


  2. Helpful (1)

    Special place to work

    Current Employee - Anonymous Employee in Knightsbridge, England (UK)
    Current Employee - Anonymous Employee in Knightsbridge, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time (More than 10 years)

    Pros

    Excellent staff discount and clothing allowance Beautiful store environment Great colleagues, it reall feels like you are part of a big family

    Cons

    It can take a while to find your way around the store There's nothing that really bothers me enough to out-weigh the pros

    Advice to Management

    Keep striving to make Harrods a better place to work. More beautiful shopfits like Shoe Heaven to wow our customers


  3. Unfair pay, discrimination but still a beautiful place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England (UK)
    Former Employee - Assistant Manager in London, England (UK)
    Doesn't Recommend

    I worked at Harrods full-time (More than 3 years)

    Pros

    Great people, great customers amazing store.

    Cons

    Unfortunately the pays are inconsistent for the same role and job description. This is very frustrating and demotivating. I was one of the senior assistant managers and my new colleagues earned a lot more than me despite me being the longest serving member within the team. We were all doing the same job. same decision making but I was a lot less paid. I called Human recourses to ask about the criteria, but I was told that I am not allowed to discuss salaries, and this was not in my contract. I explained this to my line manager and my GSM, then I was pushed out. A lot of people were in my situation, wanting equal pay and equal promotion opportunities, but too scared to say anything.

    Advice to Management

    Treat your staff fairly.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. selling support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good environment, not too tired

    Cons

    too progressive, fast speed, no break

    Advice to Management

    not too tight


  6. harrods

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Makeup Consultant in Knightsbridge, England (UK)
    Current Employee - Makeup Consultant in Knightsbridge, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Most prestigious store in the world

    Cons

    London location, tourists and high pricepoint

    Advice to Management

    n/a


  7. Helpful (3)

    Great place to work with great opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time (More than 5 years)

    Pros

    Competitive salary and benefits Excellent learning and development support Support for career progression and mobility across functions if you want it Positive environment and culture Friendly directors on the whole Majority of managers manage and lead well Great discount Lovely environment Great on cv

    Cons

    Can be a bit intense but it's retail! Card colour system

    Advice to Management

    Ensure consistency in pay and benefits across functions eg some green cards do a lot more and have a lot more responsibility than orange cards

    Harrods Response

    Jul 6, 2015 – HR & Retail Director

    Thanks for taking the time to share your experience with us! We're really pleased to hear that you're enjoying your time at Harrods and it's fantastic to see all the positives you've listed. Equally ... More


  8. Helpful (2)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - London in Knightsbridge, England (UK)
    Former Employee - London in Knightsbridge, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Really good exposure to high end clients Best store for retail amazing salary for retail Feels like a family

    Cons

    Lack of professionalism amongst management Lack of organisation Detrimental approach to staff

    Advice to Management

    Listen to staff more


  9. Sales Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Harrods part-time

    Pros

    Employee discount is very good, colleagues are like family and are very helpful, get to interact with a variety of tourists, lunch area is amazing. The company is great on your CV.

    Cons

    Managers are very unprofessional - if they don't like you personally, they will try their best to rid you. As well as creating unnecessary stress. The company has a "we can employ people as quick as we can replace you" vibe, there is no room for mistakes. And you can only do 8+ hour shifts.

    Advice to Management

    Focus on improving each employees weak areas instead of using your position to intimidate them.


  10. Excellent collegues and work environment but pay is below market rate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked at the back office. Had fond memories due to excellent colleagues and supportive bosses. Almost family like environment.

    Cons

    Works are sometime tough but good training ground. Office politics wass prevalent but this happens anywhere.

    Advice to Management

    The new regime seems to take Harrods higher. Keep it up!


  11. Positive experience so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor (Concession) in London, England (UK)
    Current Employee - Supervisor (Concession) in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice working environment, discounts and benefits, career growth opportunities, they really make you feel proud for being part of Harrods.

    Cons

    Work until late, often work in the weekends.



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