Harrods Reviews

Updated July 20, 2015
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3.1
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Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
25 Ratings

Pros
  • Great benefits (33%s staff discount) (in 12 reviews)

  • Friendly staff, Good looking women and good pay (in 6 reviews)

Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • Dress code for back offices too (in 3 reviews)

More Pros and Cons

93 Employee Reviews

Sort: Popular Rating Date
  1. harrods

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Makeup Consultant in Knightsbridge, England (UK)
    Current Employee - Makeup Consultant in Knightsbridge, England (UK)

    I have been working at Harrods

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Most prestigious store in the world

    Cons

    London location, tourists and high pricepoint

    Advice to Management

    n/a


  2. Helpful (2)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - London in Knightsbridge, England (UK)
    Former Employee - London in Knightsbridge, England (UK)

    I worked at Harrods

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Really good exposure to high end clients Best store for retail amazing salary for retail Feels like a family

    Cons

    Lack of professionalism amongst management Lack of organisation Detrimental approach to staff

    Advice to Management

    Listen to staff more


  3. Sales Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods part-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Employee discount is very good, colleagues are like family and are very helpful, get to interact with a variety of tourists, lunch area is amazing. The company is great on your CV.

    Cons

    Managers are very unprofessional - if they don't like you personally, they will try their best to rid you. As well as creating unnecessary stress. The company has a "we can employ people as quick as we can replace you" vibe, there is no room for mistakes. And you can only do 8+ hour shifts.

    Advice to Management

    Focus on improving each employees weak areas instead of using your position to intimidate them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great place to work with great opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive salary and benefits Excellent learning and development support Support for career progression and mobility across functions if you want it Positive environment and culture Friendly directors on the whole Majority of managers manage and lead well Great discount Lovely environment Great on cv

    Cons

    Can be a bit intense but it's retail! Card colour system

    Advice to Management

    Ensure consistency in pay and benefits across functions eg some green cards do a lot more and have a lot more responsibility than orange cards

    Harrods Response

    Jul 6, 2015 – HR & Retail Director

    Thanks for taking the time to share your experience with us! We're really pleased to hear that you're enjoying your time at Harrods and it's fantastic to see all the positives you've listed. Equally ... More


  6. Excellent collegues and work environment but pay is below market rate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked at the back office. Had fond memories due to excellent colleagues and supportive bosses. Almost family like environment.

    Cons

    Works are sometime tough but good training ground. Office politics wass prevalent but this happens anywhere.

    Advice to Management

    The new regime seems to take Harrods higher. Keep it up!


  7. Terrible behind closed doors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Supervisor in Knightsbridge, England (UK)
    Current Employee - Customer Loyalty Supervisor in Knightsbridge, England (UK)

    I have been working at Harrods

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    People to talk to, customers nice and ability to mentor new staff to the standards of excellence.

    Cons

    bullying and intimidation behind the scenes, Strict HR policy and no opportunity to progress if you are in the wrong inner circle. I am currently in loyalty working under the head of customer experience. I have unfortunately been asked to discipline staff for no good reason but to create the environment of control and intimidation. Managers are protected and all the misconduct I witness cannot be reported without me losing my job.

    Advice to Management

    learn from leading companies how to treat people. stop the attitude of 'just fire and hire someone new' Investigate head of loyalty and customer experience. A.A. p.s Please do not fire me for speaking the truth. I have a dossier of evidence and emails to support my facts.

    Harrods Response

    Jul 23, 2015

    I am very concerned to read your comments about your experience and would very much like the opportunity to speak to you further about what happened. We take very seriously the comments you have ... More


  8. Positive experience so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor (Concession) in London, England (UK)
    Current Employee - Supervisor (Concession) in London, England (UK)

    I have been working at Harrods

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice working environment, discounts and benefits, career growth opportunities, they really make you feel proud for being part of Harrods.

    Cons

    Work until late, often work in the weekends.


  9. Harrods temporary sales support

    • Career Opportunities
    Former Employee - Anonymous Employee in Knightsbridge, England (UK)
    Former Employee - Anonymous Employee in Knightsbridge, England (UK)

    I worked at Harrods

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Most of the staff were great to work with

    Cons

    -lack of management and organisation -temps were contracted for 5weeks and 10hours minimum, however most temps weren't given a rota for the last 2-3weeks -underpaid, they had no clear structure or system -recruited way too many people and left majority abandoned -the managers cherry picked who they wanted to stay with for the last 2weeks -worst floor to work as a temp(mens shoe salon) -my advise-don't waste your time -the hr, line manager, KG manager none of them gives a damn about your query. They simply tell you they will resolve it and get back to you.Lies!

    Advice to Management

    Treat temps like permanent staff


  10. Sales Associate Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Knightsbridge, England (UK)
    Former Employee - Sales Associate in Knightsbridge, England (UK)

    I worked at Harrods

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good working environment, nice colleagues

    Cons

    None really, great place to work


  11. Avoid working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Harrods full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discounts and benefits. Canteen environment

    Cons

    This company does not treat it's staff well, unprofessional colleagues who bully and poor HR especially with communication and recruitment.

    Advice to Management

    Invest in a better HR and learn to treat people better

    Harrods Response

    Jul 9, 2015 – HR & Retail Director

    I’m sorry to learn that your experience with Harrods has not been a good one. We are proud that the vast majority of our staff (in all areas of the business and those who work with our concession ... More



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