Harry and David Reviews

Updated July 23, 2015
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3.1
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Recommend to a friend
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Craig Johnson
42 Ratings

Pros
  • The employee discount is generous (in 7 reviews)

  • Great Product, Fun Clients, Good Vacation earnings (in 5 reviews)

Cons
  • Many ideas are killed because upper management "just doesn't like it" even if you back up ideas with sound analysis (in 7 reviews)

  • Call center employees sit for long periods of time (in 4 reviews)

More Pros and Cons

112 Employee Reviews

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  1. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Medford, OR
    Current Employee - Team Leader in Medford, OR

    I have been working at Harry and David full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    People, discounts, benefits, hours, vacations, high standards, good quality products.

    Cons

    People, standards (time allotted) are high ,sometimes unattainable.

    Advice to Management

    Think outside the box and from perspectives outside your own.


  2. Same As It Ever Was

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Central Point, OR
    Current Employee - Manager in Central Point, OR

    I have been working at Harry and David full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nice people at mid levels, discount, extra summer holidays, big part of the community.

    Cons

    Don't even think about thinking outside of the box or you will be ostracized. Annual layoffs. poor medical benefits. Big part of the community. Fyi, Craig Johnson was a good CEO, but Flowers forced him out so this site needs updating.

    Advice to Management

    Quit.


  3. Need better job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Medford, OR
    Current Employee - Customer Service Representative in Medford, OR

    I have been working at Harry and David full-time (More than 8 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great customers and the job is fun. We work with lots of different people year round.

    Cons

    Management is terrible and the pay is worse! The parking situation sucks and NO BENEFITS!

    Advice to Management

    Increase pay, find better reps for leadership


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  5. Helpful (2)

    Assistant Merchandising Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Medford, OR
    Current Employee - Anonymous Employee in Medford, OR

    I have been working at Harry and David full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Decent Benefits Great paid holidays in the summer low season Nice people working in a boiler-room atmosphere. Decent discounts on products. Plenty of gourmet food and confection sampling to keep your mouth watering!

    Cons

    Vastly under-resourced and overworked merchandising team. No time off during Christmas holidays, but that's to be expected, so not exactly a con. Trying to maximize output with minimum staff, which puts teams on edge and into a "CYA" mentality. Annual late spring layoffs and restructuring takes its toll on teams and staff not able to feel comfortable or safe in positions, fear of being laid off after decades of serving the company loyally and adeptly. Very little room for upward mobility. Currently in a salary freeze, so very little merit pay increases allowed.

    Advice to Management

    Hire more staff, build a stronger relationship with existing loyal employees. Update software. Create a stronger, more nurturing environment to strengthen existing staff, so they advocate for the company to the community at large, rather than speaking of "the good old days," and fear of being laid off. Look inward for internal hiring and promotion, and recognize the hard work of loyal employees. Incentivize current staff to remain loyal through merit increases, stronger PTO rates, bringing back matching 401-k employer contribution.


  6. Wonderful if you are smart, resourceful and a positive person! If you are lazy or miserable - NEED NOT APPLY!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Sales Manager in Columbus, OH
    Current Employee - Assistant Store Sales Manager in Columbus, OH

    I have been working at Harry and David part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful place with wonderful people. Product is top-notch and delicious! The product sells itself - just get it into mouths of others. "Work" is easy and truly delightful when you have a shop-keeper mentality and also a high level of accountability and ownership (read "THE OZ PRINCIPLE) Supervisors are supportive and truly care about educating and growing their teams knowledge and capabilities - in all areas.

    Cons

    There are heaps of customers who do not know about us! They are missing out . . . I would love to re-invigorate this brand with a campaign of national advertising and large scale giveaways/recognition! Apologies, in advance, but the managers and associates that spend time gossiping and waste time complaining about nothing; defamation of others & of the company need to go. If you are retired, then retire and turn in your notice. If you are not happy, you are always free to leave, please do.

    Advice to Management

    Re-vitalize the brand through national advertising. Pay Store Sales Leaders $55,000 or more Pay Assistant Store Sales Leaders $42,000 or more Pay Sales and Stock $10 "You cannot pay for a mule and expect a racehorse"


  7. Fun seasonal employment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Medford, OR
    Former Employee - Customer Service Representative in Medford, OR

    I worked at Harry and David part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    New training in computer systems, updated some old skills in MS Outlook, enjoyed talking to people and helping them upgrade their orders when there were problems. I love Harry and David's policy of upgrading gifts if they didn't receive an order in the way they should have. I was happy for the opportunity, as I was returning to work for the first time in a long time. I'd go back again.

    Cons

    No benefits and the pay isn't great, but there are opportunities for working throughout the year.


  8. Loved the job and the wacky people. Takes a certain kind of person to work graveyard.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Truck Driver in Medford, OR
    Former Employee - Truck Driver in Medford, OR

    I worked at Harry and David part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Add 80 cent differential pay to the hourly wage.

    Cons

    Not enough hands on training in some of the fields. No benefits

    Advice to Management

    Pay attention to the people working for you and ask questions. If anyone could tell you have to make things run more smoothly, it would be them.


  9. I enjoyed working for this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Data Entry Mail Order in Medford, OR
    Former Employee - Seasonal Data Entry Mail Order in Medford, OR

    I worked at Harry and David

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They worked around you life schedules. Very helpful and friendly staff.

    Cons

    I can't think of nothing


  10. Helpful (1)

    Wish 'em luck

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Sales Manager
    Former Employee - Store Sales Manager

    I worked at Harry and David full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The products are excellent: pears are absolutely fantastic, chocolates are world class and almost everything else is high quality. It's fun to stand behind and sell such wonderful products.

    Cons

    Most of the Medford management is either out of touch with reality or incompetent. At HQ, the left hand never seems to know what the right hand is doing. IT is from the 1990s, HR is an absolute mess and the distribution system is difficult to deal with. The only HQ department that actually supports the stores is Sales Audit .

    Advice to Management

    Ditch the antique POS and inventory systems (say hello to the 21st Century), refocus the marketing efforts on a broader audience (that means customers under the age of 45) and let the products sell themselves. I sincerely hope that 1-800 can bring some leadership to this company and grow the sales.


  11. It was a great experience for EComm this year, I try to work Harry & David every season

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ecommerce in Eugene, OR
    Former Employee - Ecommerce in Eugene, OR

    I worked at Harry and David full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Learning new exciting ideas; as well as working positions I have done before order entry

    Cons

    Its only a seasonal job

    Advice to Management

    Great company



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