Harte Hanks Reviews in Austin, TX

Updated July 31, 2014
Updated July 31, 2014
195 Reviews

2.6
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
35 Ratings

Review Highlights

Pros
  • Good work life balance and nice people (in 10 reviews)

  • The benefits are good and most of the employees are good to work with (in 7 reviews)


Cons
  • Employees at anything under the upper management level are treated like morlocks (in 9 reviews)

  • Pays below local going rate for inbound call center experience (in 7 reviews)

More Highlights

39 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Benefit watch out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director  in  Austin, TX
    Current Employee - Account Director in Austin, TX

    I have been working at Harte Hanks full-time for less than a year

    Pros

    Compensation is fair, people are friendly and open to input. Lots of smart minds work at hh. Access to other company capabilities and over all family oriented,

    Cons

    With benefits, your need to assess how much of a salary bump you will actually get here. Benefits are not competitive at all.

    Advice to ManagementAdvice

    Look at bringing your benefits out the dark ages. Short term disability needs to be added!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    My experience was aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Generation Specialist  in  Austin, TX
    Former Employee - Lead Generation Specialist in Austin, TX

    I worked at Harte Hanks full-time for more than a year

    Pros

    All of the employees were able to get along because we all felt like we were in the same boat.

    Cons

    Environment was horrible and you could make more money working at McDonalds. The director there was horrible to the employees.

    Advice to ManagementAdvice

    Quit treeting your employees like they are rats.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Call Center Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Agent  in  Austin, TX
    Current Employee - Call Agent in Austin, TX

    I have been working at Harte Hanks full-time for less than a year

    Pros

    Great People to work with decent pay.

    Cons

    Not Many opportunities for Promotion

    Advice to ManagementAdvice

    More interaction between associates and management

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Terrible job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Support  in  Austin, TX
    Former Employee - Level I Support in Austin, TX

    I worked at Harte Hanks full-time for less than a year

    Pros

    The best reason to work here was that there was always ppl leaving so you could move up.

    Cons

    The pay was no good you also had to work weekends. Most of the times you had to work weekends.

    Advice to ManagementAdvice

    Get better pay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Harte Hanks full-time for more than a year

    Pros

    Excellent Health Insurance. Compensation is decent enough while you look for another job.

    Cons

    Very unprofessional, high school like working environment. Managers showing favoritism, fraternizing including dating direct reports and then retaliating against them when the relationship sours. HR couldn't care less.

    Advice to ManagementAdvice

    Pay attention to what managers are doing. You are losing good employees because of bad managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Great Experience, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BPOS-D Analyst  in  Austin, TX
    Former Employee - BPOS-D Analyst in Austin, TX

    I worked at Harte Hanks full-time for more than a year

    Pros

    Great Experience, Good People, High Tech

    Cons

    Sweat shop style atmosphere. Heavy workload

    Advice to ManagementAdvice

    Pay market rates, provide more opportunity

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    You'll only work there if you're desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Austin, TX
    Former Employee - Team Manager in Austin, TX

    I worked at Harte Hanks full-time for less than a year

    Pros

    The only pro here is to get some paid training to do quality work for someone else. Working with the Microsoft program can teach you enough to get a real IT job somewhere else.

    Cons

    The pay here is ridiculously low - unfair to the employees. The hours are long and unforgiving, and the expectations compared to the pay is an outright travesty. No way should people get treated this way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Worst Sales Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Austin, TX
    Former Employee - Sales Representative in Austin, TX

    I worked at Harte Hanks full-time for less than a year

    Pros

    Luckily I had a pretty laid back and cool manager.

    Cons

    Bonus caps out at 300 a month.
    Low base.
    Closed over 100k in sales for one month and only got a 300 dollar bonus plus 12 an hour.
    Bathrooms smell.
    Break room is always dirty.
    Ants were always on my desk.
    The account manager was the worst human being I have ever worked with and belittled employees.

    Advice to ManagementAdvice

    Treat your employees better or the good ones will leave and for goodness sake with someone closes 100k in a full sales cycle for one month pay them more than 300 dollars.
    Put air fresheners in the restrooms.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Social Media Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Support Specialist  in  Austin, TX
    Former Employee - Social Media Support Specialist in Austin, TX

    I worked at Harte Hanks full-time for less than a year

    Pros

    A good place to get started out of college.

    Cons

    High turn over rate. There is no room for growth. A woman hit her one year and her raise was so pathetic she quickly left. They don't want to pay you anything over your 40 hrs. If you clock in too early or out too late you will be penalized and then force flexed at the end of the week. It is a work environment in which no one truly cares who you are as a person and what work you are completing.

    Advice to ManagementAdvice

    Stop over working your Account Managers. They have so many pointless tasks to handle daily that they cannot even manage their employees properly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A Disaster, the place is unorganized. Lots of scams going on there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Specialist  in  Austin, TX
    Current Employee - Insurance Specialist in Austin, TX

    I have been working at Harte Hanks full-time for less than a year

    Pros

    Very Slow Call Center. You sit down and get paid for it.

    Cons

    Low Pay, Management has no clue on whats going on. Lots of Lies.

    Advice to ManagementAdvice

    Be honest with your people don't lie to employees about pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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