Harte Hanks Reviews

Updated March 12, 2015
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68 Employee Reviews

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  1. I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Supervisor in Austin, TX
    Current Employee - Tech Support Supervisor in Austin, TX

    I have been working at Harte Hanks full-time (more than a year)

    Pros

    Harte Hanks has not only provided many opportunities for growth on every level, but continues to grow with employees satisfaction as a priority. There is a positive environment everyday which makes one excited to come to work!

    Cons

    The only con was parking spaces. Harte Hanks has promoted carpooling with incentive which benefits employees as well as the environment.
    There have also been additional accommodations.

    Advice to ManagementAdvice

    Great Job! Keep moving forward!

    Recommends
    Positive Outlook
    Approves of CEO
  2. Up in the air

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Austin, TX
    Former Employee - Employee in Austin, TX

    I worked at Harte Hanks full-time (more than a year)

    Pros

    The work/life balance is tolerable most of the time and the time-off and vacation policies are fairly flexible as well. 401K and insurance are available.

    Cons

    Looming layoffs about twice per year. Perks, like gym membership and conferences, were more generous in the beginning, but have been greatly reduced. Everyone gets a spiffy title... but very little opportunity for actual advancement or training.

    Advice to ManagementAdvice

    Hire knowledgeable and experienced people instead of hiring and promoting people based solely on their ability to bandy about jargon and buzzwords.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    Harte Hanks low paying telemarketing job. If you are a professional out side sales person stay away from this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TELESALES Representative in Austin, TX
    Former Employee - TELESALES Representative in Austin, TX

    I worked at Harte Hanks full-time (more than 3 years)

    Pros

    If you are a telemarketing rep and this is your career Harte Hanks has multiple companies like Federal Express, NetApp, VMware that will allow you to get your foot in the door telemarketing for big name companies. If you can get on the VMware team at Harte Hanks you can if you excel move to a full time job with VMware... Several reps at Harte Hanks were able to move from HH to VMware.

    Cons

    Too many stupid rules, you cannot sit at your desk during lunch hour. Many of the managers are poor managers with little or no people skills. Very ;hight turn over rate.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Harte Hanks Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Austin, TX
    Former Employee - Inside Sales Representative in Austin, TX

    I worked at Harte Hanks full-time (more than 8 years)

    Pros

    Good benefits, flexible work hours

    Cons

    Harte Hanks does not invest in its employees. No basis for assigned goals. Everyone has the same goals regardless of vertical or sales history. The pay is very low compared to industry standards. Many people come and go as they are not given the tools or support to be successful.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. Good Company, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    People (A varied bunch of hard working team oriented people)
    Opportunities (With so many contracts, leadership position frequently come available)
    Forgiving (Company never seems to count anybody out. I've seen them bring back people that other companies would have fired a long time ago and turn them into leadership)

    Cons

    Archaic hardware/software (As a vendor company, some software seems dated, compared to what is currently available)
    Vendor (sometimes limits what can and cannot be done)
    Not always schedule flexible. (Depends on contract)

    Recommends
    Positive Outlook
    Approves of CEO
  7. I love working at Harte Hanks for the stability and also the opportunities available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    There is room for advancement.

    Cons

    Parking can be a challenge

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Tech Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Austin, TX
    Former Employee - Tech Support Representative in Austin, TX

    I worked at Harte Hanks full-time (more than a year)

    Pros

    Good people to work with. Management was approachable

    Cons

    Was told we were the only location supporting the project, when in fact the project was in the middle of being offshored.

    Advice to ManagementAdvice

    More transparency to give the dignity of starting to look for more work when they do a mass lay off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. outbound sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Sales in Austin, TX
    Current Employee - Outbound Sales in Austin, TX

    I have been working at Harte Hanks full-time (less than a year)

    Pros

    Easy not much more to do than call out dated list or listen to alot of childish gossip. Not much room for growth.

    Cons

    boring alot of immature employees managment included, everyone smokes and as for non smokers be where.

    Advice to ManagementAdvice

    choose a quality database to sale too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Started off with promise and then turned into a lack luster experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Harte Hanks full-time

    Pros

    The work environment is set-up to help you feel comfortable, welcome, and happy to be there.

    Kevin Kerner has been the most honest, transparent, and kind managing director I've ever had the pleasure of working under. Solid class act.

    Cons

    - Extreme politics. Unless you're best friends with management good luck getting quality experience.

    - Management talks over you nor takes the time to listen to what you're saying.

    - Management runs away and avoids problems. For example, when emails were sent out announcing the meeting about lay-offs— every single manager had left early for the day. This is tacky and shows poor character. Part of being a manager is being able to face problems and handle them in a professional manner. Can't do it? You probably aren't qualified to be a manager.

    - Held by a parent company that sets unrealistic, unattainable financial goals. This company was set up for failure.

    - Lack of practical and accurate hiring needs.

    - Lack of communication when hiring was going on. Needing new hires was never communicated. Unfair, especially when hiring bonuses are on the table.

    - Wants out-of-the-box-ideas but constantly settles for the mediocre, safe, and conservative.

    - Some managers are unable to articulate their thoughts and opinions thus only able to give lack luster, vague, and insulting feedback. Then they wonder why you ask so many questions to get a decent answer.

    - Nearly zero mentorship. Mentorship and ensuring that your employees are gaining new knowledge and job training is not encouraged or enforced here.

    Advice to ManagementAdvice

    Climbing the social ladder in your career is only going to get you so far. Lack of quality experience from the past has now affected those under you. Remember: "It's not about you."

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. Benefit watch out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director in Austin, TX
    Current Employee - Account Director in Austin, TX

    I have been working at Harte Hanks full-time (less than a year)

    Pros

    Compensation is fair, people are friendly and open to input. Lots of smart minds work at hh. Access to other company capabilities and over all family oriented,

    Cons

    With benefits, your need to assess how much of a salary bump you will actually get here. Benefits are not competitive at all.

    Advice to ManagementAdvice

    Look at bringing your benefits out the dark ages. Short term disability needs to be added!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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