Harte Hanks

  www.hartehanks.com
  www.hartehanks.com

Harte Hanks Reviews

Updated December 4, 2014
Updated December 4, 2014
213 Reviews
2.7
213 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
45 Ratings

Review Highlights

Pros
  • Great hard-working people, my boss was awesome in terms of work-life balance (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)


Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Roller coaster ride but lots of possibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Billerica, MA
    Former Employee - Anonymous Employee in Billerica, MA

    I worked at Harte Hanks full-time

    Pros

    With a new CEO and mostly new senior management, Harte Hanks is transforming itself into a leaner more focused company. The process is painful for many long term employees but the end result will hopefully be something whoever is left will be proud of and that clients will want to do business with.

    Cons

    Anytime a company transforms itself, there are many reductions in force and reorganizations. If you don't have the stomach for this type of environment, might be best to wait until the metamorphosis is complete. If you can embrace change and the unknown, hop on board!

    Advice to ManagementAdvice

    Don't forget to value some of your longer term employees. Many of them have the client relationships you may want to retain.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Lots of exciting changes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA

    I have been working at Harte Hanks full-time (less than an year)

    Pros

    I joined Harte Hanks because of all the exciting changes within the organization. The company has been around for a very long time and last year they hired a new CEO who has completely changed the company for the better which I think has been very hard for people that have been with the Harte Hanks for a number of years dealing with changes and restructuring. The vision of the company has evolved but we are positioning ourselves to grow tremendously over the next few years and beyond.

    I joined Harte Hanks coming from all start ups and I didn't think working for such a large company I would have the ability to make an impact and I've been pleasantly surprised that my input is valued. In addition I've had the chance to work on some really interesting projects.

    Cons

    I would say one of the biggest cons is if you can't deal with change this is not the right company for you.

    The benefits and vacation policy are competitive with some really cool discounts on some of our top name clients.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Austin, TX
    Current Employee - Account Manager in Austin, TX

    I have been working at Harte Hanks full-time (more than 8 years)

    Pros

    Pretty good place to work with potential to move up. If you put the time in and network in the company then you can advance.

    Cons

    Pay is on the low side and there isn't much in the way of employee team building activities. Can be real cheap.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time (more than 8 years)

    Pros

    Work-life balance, culture, great people in Manila

    Cons

    sick leaves are only 5

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Serious issues at all levels of the organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Managing Director in San Antonio, TX
    Former Employee - Managing Director in San Antonio, TX

    I worked at Harte Hanks full-time (more than an year)

    Pros

    The 401k plan is decent. Must also work 90 days before being eligible for health benefits.

    Cons

    No women or diversity at the C-level. Perpetual layoffs and extremely high turnover. An operational nightmare with conflicting businesses. The company is a downward spiral. A good place to work if you have zero ambition.

    Advice to ManagementAdvice

    Consider replacing the current executive team with a diverse set of individuals who have demonstrable expertise and a proven track record of success in the last 3 years with other marketing companies. Avoid telling employees that there are many opportunities for them as the company changes direction when the so called strategy is nothing more than a 60 second pitch to wall street investors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Extremely unorganized, lack of leadership, lack of vision, poor internal communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Harte Hanks full-time (more than 3 years)

    Pros

    diverse offerings, some good, dedicated staff

    Cons

    Extremely unorganized, lack of leadership, lack of vision, poor internal communication

    Advice to ManagementAdvice

    need new senior management, commit to re-investing in the company (not short-term cuts to deliver a dividend for the shareholders that know nothing about the company), develop a new go-to-market strategy, develop truly innovative solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Get your feet wet here but don't dive into the deep end with this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support in Austin, TX
    Current Employee - Customer Support in Austin, TX

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    Gave me a start in my field. Decent training and for those whom this is their first white-collar job, it is a harsh introduction into the "customer is always right" business model which no longer applies in an age of self-importance and entitled customers

    Cons

    The new CEO spearheaded a corporate rebranding (see the new logo...) which spent millions of dollars pointlessly, while my entire team and other teams in the company, on average, saw one of the weakest average raise percentages in history. The response from middle management; "Be glad you have a job". Because of cost of living increases and increases in insurance, I now make less than when I started 3 years ago.

    Advice to ManagementAdvice

    Just because your clients pay the bills, doesn't mean you have to be a lapdog to them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Karoshi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Solutions Consultant Team Lead in Austin, TX
    Former Employee - Software Solutions Consultant Team Lead in Austin, TX

    I worked at Harte Hanks full-time (more than 3 years)

    Pros

    This company is good if you're just starting out, and you're trying to get into the customer service business. Most of the employees (lower level employees - not management) are friendly and definitely have a family type feel.

    Cons

    The term karoshi means death by overwork. They will overwork you for little compensation. I left because I found a phone support position making more an hour than my manager. There's not a lot of room to advance. Favoritism and discrimination are prevalent in upper management. They come off as cold, and if you are ever called to their office, you quickly wonder how they got there by speaking to employees the way they do. Good management doesn't keep you in constant fear.

    Advice to ManagementAdvice

    Good management doesn't keep you in constant fear. Instead of holding contests and drawing where 1 person gets an iPad, or a $25 gift card, pay people the compensation they deserve and they'll stay long enough to help your attrition rate. Treat them like humans, and realize that they have families and lives, and that they're not just numbers on a spreadsheet.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Supervisor in Austin, TX
    Current Employee - Tech Support Supervisor in Austin, TX

    I have been working at Harte Hanks full-time (more than an year)

    Pros

    Harte Hanks has not only provided many opportunities for growth on every level, but continues to grow with employees satisfaction as a priority. There is a positive environment everyday which makes one excited to come to work!

    Cons

    The only con was parking spaces. Harte Hanks has promoted carpooling with incentive which benefits employees as well as the environment.
    There have also been additional accommodations.

    Advice to ManagementAdvice

    Great Job! Keep moving forward!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Unethical, Pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fed Ex Trainer in Austin, TX
    Former Employee - Fed Ex Trainer in Austin, TX

    I worked at Harte Hanks full-time (less than an year)

    Pros

    - Easy to obtain Employment there
    - Trainers, (at least the one I had), actually have done & do the work they are training you for.

    Cons

    All information in this statement below pertain specifically to the Austin, Texas Wells Branch location.

    - Company offered to bribe their employees $25 for each positive online review. Once those who did so tried to collect, they were told by management that, '...it was a contest and that they would be notified of who won.'

    - Consistently tries to force Employees to work off the clock, either on lunch breaks or on payed breaks, or when arriving early without permission to clock in.

    - Very high turnover.

    - a Supervisor who will remain nameless was forced to resign due to numerous complaints for a lengthy period of time. When the company got extremely low in its workforce, it called this Supervisor up and literally begged them to return, albeit with a futile attempt at disguising their desperation with humor. This individual returned, the primary culprit in trying to force people to work off the clock, and an yelled at an employee on the floor for not responding to them despite the fact that this employee was on the phone. This employee responded that he was on the phone (Supervisors are not permitted to interrupt people when they are on the phone, particularly when it is not their supervisor), and this Supervisor, who was not HIS supervisor, continued to yell at the employee until the employee responded in kind. This employee had perfect attendance and was one of the highest volume producers. This employee had also filed complaints about this individual multiple occasions and yet this was not taken into consideration when he was fired the next day.

    - The very high turnover leaves a consistently higher volume of work load to be done. This is, by default, delegated to the more reliable employees who are expected to do their original work, plus the work of their former co-workers in the same amount of time.

    - Bathrooms are frequently locked for hours each day. Jokes were made in training about former employees relieving themselves in the hall. I didn't take it until face value until I saw how hard it often was to get access to the bathrooms. I was one of the few agents who had card key access to all bathrooms, so whenever I was fortunate enough to actually get a brake or lunch and observed employees trying to get into a locked bathroom I would give them access to the other bathrooms that were locked via my card.

    - Supervisors (NOT the trainers) DO NOT HAVE ANY EXPERIENCE WHATSOEVER DOING THE JOBS OF THE PEOPLE THAT THEY ARE SUPERVISING. When problems or questions arise, the employees are left to help each other out.

    - The work floor's social environment is akin to that of being in High School. Being someone who is middle-aged, and always used to spending free time with folks older (and usually wiser) than myself, this for me was very difficult. However, if you are in college or fresh out of High School, you might love it. Sexual intercourse, Homosexuality, and other inappropriate work discussions are common and rarely addressed. If you mention your Faith, however, you stand an excellent chance of being reprimanded.

    - The company from all appearances discriminates against Heterosexuals in favor of Homosexuals.

    - Human Resources is next to impossible to reach, via phone, or via Email, and the Company won't give you time to see them while you're on site.

    - They admit they don't have enough parking spaces for all the employees, so they kept promising a shuttle for folks. As I understand they eventually did provide one, but not until a good amount of employees received citations. Those who arrived for work extra early, such as I, didn't find any problems. However, they tell you in training that you can be at your desk while off the clock or on break, but you will be reprimanded for doing so.

    - The employee that I personally know of who was terminated, mentioned above, through no fault of his own, stated to his supervisor, 'please, if you all might be firing me tomorrow, please just tell me and I'll resign now'. His supervisor promised him in front of everyone that that was unlikely, most certainly wouldn't occur the next day, and begged him to show up the next day. When he did so, after an hour, they fired him. Human Resources got the other offending supervisors story immediately, but never gave permission for that employee (or many if not all of us) his side of the story. That was the one time I'd seen Human Resources, when firing someone.

    - Absolutely no opportunities for advancement at the ground level. They are candid about this though during the interview.

    - The Compensation is the lowest (that I know of) for this type of work in the Greater Austin Texas Metropolitan area.

    - Avoid this company at all costs unless desperate for a job. If you are a person of Faith, prepare for the strong possibility of being offended on a regular basis and/or being ostracized for your Faith.

    Advice to ManagementAdvice

    Being more careful to nurture the hardworking, reliable employees may seem more difficult and financially implausible in the short term, but it will pay off big time in the long run.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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