Harte Hanks Reviews

Updated September 20, 2014
Updated September 20, 2014
199 Reviews
2.6
199 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
37 Ratings

Review Highlights

Pros
  • Good work life balance and nice people (in 10 reviews)

  • The benefits are good and most of the employees are good to work with (in 7 reviews)


Cons
  • Employees at anything under the upper management level are treated like morlocks (in 9 reviews)

  • Pays below local going rate for inbound call center experience (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Company, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks full-time for more than 3 years

    Pros

    People (A varied bunch of hard working team oriented people)
    Opportunities (With so many contracts, leadership position frequently come available)
    Forgiving (Company never seems to count anybody out. I've seen them bring back people that other companies would have fired a long time ago and turn them into leadership)

    Cons

    Archaic hardware/software (As a vendor company, some software seems dated, compared to what is currently available)
    Vendor (sometimes limits what can and cannot be done)
    Not always schedule flexible. (Depends on contract)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I love working at Harte Hanks for the stability and also the opportunities available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks full-time for more than 3 years

    Pros

    There is room for advancement.

    Cons

    Parking can be a challenge

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Tech Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative  in  Austin, TX
    Former Employee - Tech Support Representative in Austin, TX

    I worked at Harte Hanks full-time for more than a year

    Pros

    Good people to work with. Management was approachable

    Cons

    Was told we were the only location supporting the project, when in fact the project was in the middle of being offshored.

    Advice to ManagementAdvice

    More transparency to give the dignity of starting to look for more work when they do a mass lay off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great people, confused or short sighted corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks for more than 8 years

    Pros

    Generally care about their people. Training available. People are professional and courteous. Work-life balance is good.

    Cons

    Corporate Leaders stretched too thin. Lack of long range planning. Risk taking is not promoted, often punished.

    Advice to ManagementAdvice

    Develop culture of ideas and risk taking.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Love the people don't love the direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting  in  Shawnee, KS
    Current Employee - Accounting in Shawnee, KS

    I have been working at Harte Hanks full-time for more than 10 years

    Pros

    Great hard-working people, my boss was awesome in terms of work-life balance.

    Cons

    Lack of leadership and leadership support! No one in upper management seems to care about the people on the ground

    Advice to ManagementAdvice

    Share more with the people on the ground. You have great people, but will continue to lose them without your support Also, invest more back into the company. There are far too many manual processes.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    a lot of work expected without compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time for more than 5 years

    Pros

    benefits; work remotely; convienance / location

    Cons

    the company has undergone many managerial changes and there is now a lack of organization and direction within the company. Little communication with daily employee as to new company goals and expectations.

    Advice to ManagementAdvice

    communicate with the managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good organization with good people but lack of vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director
    Current Employee - Account Director

    I have been working at Harte Hanks full-time for more than a year

    Pros

    Have a lot of autonomy to drive accounts in the direction I see as best based on their need. There's no preset or cookie cutter approach, it has more of an entrepreneurial direction about it. So the managing your own business aspect is good

    Cons

    While there is no preset approach, there is also a lack of leadership and guidance from senior management on how the direction of the organization or how the different pieces fit together and how that's helping the individual. Also there's a culture of just doing what's needed vs driving for the best product. Complacency is a problem

    Advice to ManagementAdvice

    The strategic change is a welcome change, but it's taking a long time to paint what the future picture will be.

    Neutral Outlook
    No opinion of CEO
  9.  

    Mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Lead  in  Cincinnati, OH
    Current Employee - Production Lead in Cincinnati, OH

    I have been working at Harte Hanks full-time for more than a year

    Pros

    great people and opportunities. facility was ok, an old building refurbed, managers and up are well compensated

    Cons

    Production area have poor lighting and the neighborhood is spotty after dark

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Could be a great place to work, if management cared about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Harte Hanks full-time for more than 5 years

    Pros

    People are nice, fun and hardworking. The yardley location is in a beautiful setting.

    Cons

    Not much training for new hires. Upper management doesn't really know what the different departments do. New management got rid of 90% of senior employees who knew and understood the industry. There is a lot of mistrust of management. They have dangled the carrot of raises numerous times but have yet to deliver. Now they are spending a fortune to relocate to a very congested area of Bensalem.

    Advice to ManagementAdvice

    Focus on your employees and clients and stop wasting valuable resources on decor and location. Clients care more about result than what our facilities look like. Show your appreciation to your employees, male and female alike.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Comfortable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Harte Hanks full-time for more than a year

    Pros

    Good technology nice office and warehouse

    Cons

    Low pay/long hours somemanagers not very friendly

    Advice to ManagementAdvice

    Offer more hours

    Recommends
    Neutral Outlook
    Approves of CEO

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