Harte-Hanks Reviews

Pros

Work-life balance is phenomenal. You will NOT work more than 40 hours a week unless you sign up for it. Also, given how few people care about the job, it's easy to shine if you put in a decent amount of effort.

Cons

Lots of high school level drama at all levels. Workload can be very unbalanced (back to back phone calls for some while other employees sleep on the job). Some metrics that agents are held accountable to are not appropriate for the goals management is trying to achieve. The pay isn't high enough for some positions so they are often filled by unqualified people. A prime example is lower management.

Advice to Senior Management

There are so many inefficiencies in the way things are run. If you took the time to fix even some of them you'd find yourselves much more profitable.

Pros

some stellar individual contributors, willing to aid in supporting projects

Cons

challening work environment to navigate

Pros

The people are about it.

Cons

60 hour work weeks expected. Customer expectations not managed. Promise them anything, set a deadline and THEN drop it on the programmer and don't worry about it. The programmers are used to working weekends "when necessary". Get pissy when you get a call late at night or on the weekend to discuss items not in the specs. Haha..if its a rush job there are no specs..they write as you code and RECODE.

Advice to Senior Management

Manage customer expectations. Don't make late nights and weekends expected. Be appreciative when people put in the extra hours.

Pros

Great people all around nice building - lunchroom etc. Fun activities and programs. Various hours for those that want to work different hours.

Cons

Technology is a little behind. Not real flexible or quick to change on certain policies or items.
A little bit of finger pointing in management.

Advice to Senior Management

Reduce the silos and allow for more changes in internal processes. Better selection when promoting employees. Trainers may not be well suited for the job.

Pros

Great team atmosphere and co-workers.

Cons

The Corp. does not value their employees

Pros

It's a nice place for networking

Cons

The respect is very limited.

Pros

Very flexible to help manage personal life & family. Senior management is extremely accessible and very open to new ideas and direct communication.

Cons

Schedules are unrealistic and often result in errors & unthought out deliverables.

Advice to Senior Management

Better management in client expectations & timelines would result in a happier more satisfied client when well thought out and crafted campaigns are delivered.

Pros

Great people, great clients and industry leading initiatives

Cons

No structured annual review process

Advice to Senior Management

More company closed holidays like alot of our clients do

Pros

Flexible schedule allows for family needs

Cons

internal movement oppertunities are not communicated to current staffing; job stability

Advice to Senior Management

communicate internal opportunities for advancement ; plans for department and new accounts

Pros

Big Desk , new phones, good location

Cons

Supervisors, OLD Computers, no growth

Advice to Senior Management

Get rid of all the old bags still around.