Harte Hanks Reviews

Updated August 3, 2015
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2.3
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Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
81 Ratings

Pros
  • Good work life balance and nice people (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)

Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Pros and Cons

310 Employee Reviews

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  1. software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    management and peer support, flexibility and good benefits

    Cons

    medical insurance co-pay could be lower.

    Advice to Management

    it's a great company to work for and is transforming itself to be the best.


  2. Helpful (1)

    Harte Hanks making positive changes

    Former Employee - Anonymous Employee in Billerica, MA
    Former Employee - Anonymous Employee in Billerica, MA

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Harte Hanks is making some positive changes recently, and re-focusing on employee retention. Past CEO focused on cost-cutting. Now company needs to expand successful relationships and make employees happy.

    Cons

    Past cost cutting ways and brand confusion must be addressed. Company must re-dedicate itself to amazing client service and creativity, while giving functional areas more autonomy and empowerment.

    Advice to Management

    Focus on employee retention, execution and client service. Provide outstanding service to key clients, but go all out to bring in new business. Must differentiate from competition and leverage data expertise in house. Hire and retain....


  3. Helpful (2)

    Want to believe in the change...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA

    I have been working at Harte Hanks full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Going through a massive reorganization to become more relevant and profitable. The future vision is exciting. Many talented employees to work with and learn from.

    Cons

    After 1.5 years of painful reorganization (including large scale layoffs), have yet to see any real benefit of the change. Management doesn't value it's talented, hardworking employees. Company doesn't seem willing to put the money where their mouth is when it comes to investing in the people and technology we need to do better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Technical Support Engineer - MS O365-D

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Austin, TX
    Current Employee - Technical Support Engineer in Austin, TX

    I have been working at Harte Hanks full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team to work with! There are now bonuses, incentives and low-key competitions to increase morale and productivity.

    Cons

    Attrition makes it difficult to keep up with volume while getting new trainees up to speed. No test environment for hands-on training.

    Advice to Management

    Build a test environment to provide hands-on training


  6. Outbound Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative (Reliant Account) in Austin, TX
    Former Employee - Outbound Sales Representative (Reliant Account) in Austin, TX

    I worked at Harte Hanks

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Co-workers were friendly and commission structure has been improved.

    Cons

    Very few warm leads and there is a lot of cold calling.


  7. Review

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee in Tewksbury, MA
    Current Employee - Anonymous Employee in Tewksbury, MA

    I have been working at Harte Hanks (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great coworkers, a pay check, room for advancement, decent managers, opportunity to work from home, supportive staff for IT and the like

    Cons

    Open office concept, company in a state of flux after CEO was recently removed, high work load and stressful environment

    Advice to Management

    best wishes to whoever succeeds Mr. Philpott; continue to seek employee input, investigate better health benefits, and if something was not broken, please don't fix it


  8. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst
    Former Employee - Systems Analyst

    I worked at Harte Hanks full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Team oriented, results driven, great recognitioln. Events are held for high performing staff monthly

    Cons

    Unmotivated management, some managers are out of touch with needs of employees and other part time staff

    Advice to Management

    Lead from the ground up


  9. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lenexa, KS
    Former Employee - Anonymous Employee in Lenexa, KS

    I worked at Harte Hanks full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The account I worked on was only open M-F from 8am to 4pm. We got 2 weeks off at Christmas, as the account was closed at that time. Not really a stressful account to work for, just needed to put your butt in the seat and take calls all day.

    Cons

    Building was shabbily maintained, had only 1 employee entrance that took you directly through the smoker's patio. Bathrooms were almost always filthy. There were many times that I did not feel safe with the quality of people that were hired to fill accounts. HR was a joke....I reported an issue with another employee and was told to suck it up and get back to work. My whole account was laid off with no other offers for employment with only 2 days notice. The account was moved to the Harte Hanks call facility in the Phillipines. They closed the whole facility down about 3 months after we were let go. Most of those jobs went overseas.

    Advice to Management

    Invest in the people who work hard for you. Keep jobs in the USA. Hire competent and qualified management staff. Hire competent and qualified employees, not just "butts in seats".


  10. Management needs to set the example

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Harte Hanks full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This company is turning things around, they have decent trainers, great ops managers. From agency or internal recruiter to training is great. Loved my peers and loved managing my program when I was given the opportunity l to do so.

    Cons

    There is a serious issue when the upper management is micro managing the supervisors and agents and not letting their supervisor manage them. As a supervisor I was forced to report to multiple people and was given mixed messages at all times. I am gainfully employed now and am glad to not have to deal with directors that play favoritism with the attendance policy yet break company policy of dating other employees. Hypocrisy should be the name of this company.

    Advice to Management

    When you hire someone, be confident in that decision. Keep the chain of command and stop allowing Directors manage agents and supervisors when that is why you have ops managers.


  11. Helpful (1)

    lots of changes

    Former Employee - Marketing Manager in Billerica, MA
    Former Employee - Marketing Manager in Billerica, MA

    I worked at Harte Hanks full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I found it to have pretty competitive company benefits, and some strong team members. Salaries were pretty good.

    Cons

    Lots of turmoil that made it hard to get our work done. Little real strategy to develop plans from and changes that weren't always communicated well.



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