Harte Hanks Reviews

Updated July 6, 2015
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2.3
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Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
77 Ratings

Pros
  • Good work life balance and nice people (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)

Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Pros and Cons

299 Employee Reviews

Sort: Popular Rating Date
  1. Lots of opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Trainer in Austin, TX
    Current Employee - Technical Trainer in Austin, TX

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    There are many opportunities to move up or move to different clients with Harte Hanks. Employees don't have to feel stagnant if they are looking to grow and learn. However, if someone enjoys their job, they can stay there comfortably as long as they are pulling their weight.

    As a publicly traded company, Harte Hanks is responsible to uphold a high ethical standard. They employee people from every background.

    Cons

    As the company has recently undergone a branding change, they are still implementing some changes. So far the improvements are all positive.


  2. amazing turnover rate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX

    I have been working at Harte Hanks full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    paid time off.
    air conditioning.
    casual dress code.

    Cons

    lower hourly pay for full time workers.
    zero reward for extra effort.
    dishonest management.
    rampant favoritism.
    poorly maintained facility.
    outdated systems constantly crash.
    showing up means picking up absentee slack.

    Advice to Management

    hiring practices need improvement.
    have the integrity to honor your commitments.
    quality workers often leave due to an oppressive environment.


  3. A Work in Progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Harte Hanks

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers and improved processes

    Cons

    With the changes comes lots of turnover. That's unnerving for some.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Account Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employees are friendly, lots of teamwork

    Cons

    Ineffective Communication
    Salary too low compared to marketplace
    Work/Life balance unfavorable

    Advice to Management

    Increase wages to compete in marketplace


  6. Regional Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Bakersfield, CA
    Former Employee - Regional Sales Manager in Bakersfield, CA

    I worked at Harte Hanks

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company and leaders at Harte Hanks.

    Cons

    The company continued to make many operational changes, towards the end of my career but understand that the difficult changes with the company had to be done.

    Advice to Management

    Should have never sold to the new owners, Harte Hanks did such a great job running the company.


  7. Maybe improving

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time

    Pros

    Getting better vision and guidance

    Cons

    not enough career path information


  8. Helpful (1)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Paycheck not sure what else to say

    Cons

    tough clients with no support from above


  9. Marketing Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Analyst, Marketing Campaign Developer in Manchester, NH
    Former Employee - Marketing Analyst, Marketing Campaign Developer in Manchester, NH

    I worked at Harte Hanks full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people and they are always wiling to help

    Cons

    There's no room to evolve.

    Advice to Management

    Get more involved with the employees.


  10. Helpful (1)

    Software Consultant for FedEx

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Consultant in Austin, TX
    Former Employee - Software Consultant in Austin, TX

    I worked at Harte Hanks full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Awesome coworkers. I've gotten to work with some of the smartest, friendliest and most helpful people while being on this account. The job itself isn't difficult once you get accustomed to all you need to do and find your own flow to get it done.

    Cons

    Wow...I don't even know where to begin...how about with MICROMANAGING. MICROMANAGING. MICROMANAGING. MICROMANAGING. oh and did I mention MICROMANAGING!!!!

    Advice to Management

    STOP Micromanaging your people!! STOP treating them like children!! STOP belittling them for mistakes that may arise because we're all human and we will always make mistakes!! Praise your workers from time to time instead of just always telling them what they are doing wrong. No one wants to work for an organization where they aren't compensated accordingly or even appreciated!!


  11. We had a good thing going once...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Austin, TX
    Former Employee - Account Director in Austin, TX

    I worked at Harte Hanks full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Base salary OK. There are a lot of really great, passionate and smart people that I had the pleasure of working with each day.

    Cons

    Poor leadership, no clear vision, leadership comprised of HH veterans that are poorly equipped to execute on the new direction the business is taking and are inconsistent in their delivery of the vision. Absolutely no culture, zero value given to employees who are interacting with the clients and growing accounts. No exit interviews. Terrible benefits and no short term disability.

    Advice to Management

    Unfortunately management is the issue so only advice I can give is to listen to those on the ground, create a culture people can be proud of and re-evaluate your benefits package. It's insulting.



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