Harte Hanks

www.hartehanks.com

Harte Hanks Reviews

Updated January 23, 2015
Updated January 23, 2015
223 Reviews
2.7
223 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
53 Ratings

Review Highlights

Pros
  • Great hard-working people, my boss was awesome in terms of work-life balance (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)


Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks

    Pros

    good medical, dental, vision, and general benefits

    Cons

    they are outsourcing lots of departments and they are reducing lots of personnel worldwide

    Recommends
    Negative Outlook
  2.  

    Work was great, management not so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Market Manager in Yardley, PA
    Former Employee - Market Manager in Yardley, PA

    I worked at Harte Hanks

    Pros

    The work was easy. Everyone basically left you alone to complete assignments. I rarely went into the office.

    Cons

    I felt isolated and it always seemed like management didn't know what they were doing or what was happening.

    Advice to ManagementAdvice

    Communicate with your employees more. I went through 3 managers in a year and I had maybe 4 conversations total.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Call Agent in Texarkana, TX
    Former Employee - Inbound Call Agent in Texarkana, TX

    I worked at Harte Hanks part-time (less than an year)

    Pros

    Good work environment, and great training. The staff will help you, and it is fairly easy to get on if you are a honest person.

    Cons

    A lot of gossip, angry customer base, boring atmosphere. The turnover is bad, and they also have strict policies you got to follow.

    Advice to ManagementAdvice

    Always comment and show appreciation.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Stable company with more than 90 year in the market with good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Deerfield Beach, FL
    Former Employee - Executive Assistant in Deerfield Beach, FL

    I worked at Harte Hanks full-time (less than an year)

    Pros

    As employee in certain executive level, you have the option to work from home and the company provide you with all the necessary equipment

    Cons

    It's reducing the personnel worldwide and it's outsourcing certain types of jobs and departments like Human Resources

    Advice to ManagementAdvice

    Consider discussing to create an employees' fund or cooperative to support all the employees worldwide

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Client Engagment Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yardley, PA
    Former Employee - Anonymous Employee in Yardley, PA

    I worked at Harte Hanks full-time (more than 3 years)

    Pros

    Company was better when it was DiMark. It was a more creative agency. Good benefits, people and fun work environment.

    Cons

    Now a marketing company providig measurable results but has lost the creative edge.

    Advice to ManagementAdvice

    Be more personable and get off your high horse.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Harte Hanks Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks

    Pros

    Flexible work environment, fellow staff are nice and the office is quiet.

    Cons

    Not really any "career path" to speak of.

    Recommends
    Neutral Outlook
  8.  

    Outsourcing all software development over seas..tons of layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Billerica, MA
    Current Employee - Manager in Billerica, MA

    I have been working at Harte Hanks full-time (more than 10 years)

    Pros

    Management does just the opposite of what they promised

    Cons

    Outsourcing all programming and HR. Horrible morale, lousy pay...really bad management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    All the positive reviews about the chance are Fake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in Langhorne, PA
    Current Employee - Database Administrator in Langhorne, PA

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    None. This is worst employer my whole career. Specifically the Database management department DBM based on Longhorn (Now Yardley, PA)

    Cons

    Most of reviews you see here are negative reviews about the company (especially about the DBM). But there are some positive reviews about the change in organization and structure. If you carefully notice this positive reviews they all have same theme. I can very confidently say this is employer written reviews and not genuine ones

    Advice to ManagementAdvice

    The company is a shinking ship and your the whole and sole reason for this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Disgusted with this business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Harte Hanks full-time (more than an year)

    Pros

    mon-friday work week
    after training job is easy

    Cons

    certain manager has no real on the floor training
    to many special projects
    leads are overworked
    not being paid what your REALLY worth
    email program is constantly crashing (not OE)

    Advice to ManagementAdvice

    all management needs to go thru training on there campaign so they know what they are doing,
    leads need to be learning how to do management
    want to know why people are burnt out? Ask them but put it in a way that they are not fearful of loosing their job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Lots of exciting changes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA

    I have been working at Harte Hanks full-time (less than an year)

    Pros

    I joined Harte Hanks because of all the exciting changes within the organization. The company has been around for a very long time and last year they hired a new CEO who has completely changed the company for the better which I think has been very hard for people that have been with the Harte Hanks for a number of years dealing with changes and restructuring. The vision of the company has evolved but we are positioning ourselves to grow tremendously over the next few years and beyond.

    I joined Harte Hanks coming from all start ups and I didn't think working for such a large company I would have the ability to make an impact and I've been pleasantly surprised that my input is valued. In addition I've had the chance to work on some really interesting projects.

    Cons

    I would say one of the biggest cons is if you can't deal with change this is not the right company for you.

    The benefits and vacation policy are competitive with some really cool discounts on some of our top name clients.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO

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