Harte Hanks Reviews

Updated October 13, 2014
Updated October 13, 2014
204 Reviews
2.6
204 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
41 Ratings

Review Highlights

Pros
  • Great hard-working people, my boss was awesome in terms of work-life balance (in 12 reviews)

  • Great People to work with decent pay (in 8 reviews)


Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Pays below local going rate for inbound call center experience (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Supervisor in Austin, TX
    Current Employee - Tech Support Supervisor in Austin, TX

    I have been working at Harte Hanks full-time (more than an year)

    Pros

    Harte Hanks has not only provided many opportunities for growth on every level, but continues to grow with employees satisfaction as a priority. There is a positive environment everyday which makes one excited to come to work!

    Cons

    The only con was parking spaces. Harte Hanks has promoted carpooling with incentive which benefits employees as well as the environment.
    There have also been additional accommodations.

    Advice to ManagementAdvice

    Great Job! Keep moving forward!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FedEx DotCom Technical Support Solutions Agent in Austin, TX
    Former Employee - FedEx DotCom Technical Support Solutions Agent in Austin, TX

    I worked at Harte Hanks full-time (less than an year)

    Pros

    The people were awesome
    Sometimes they fed us with food trucks and "barbecue" days which were really cold burgers and hot dogs
    Not much else

    Cons

    Management is EXTREMELY PETTY! They will waster no time picking out who they don't like and they have an "SPI" policy that includes no food, electronics, blankets etc. at your desk for fear of "confidential" info leaking out
    They will literally hire anyone off the street
    I know of at least TWO people in supervisory positions that were former felons, were on parole, etc.
    Turn over rate is ridiculous! They definitely see their agents as seats to fill and will waste no time in getting rid of you if you aren't all about the company
    No real life/work balance
    Micromanaged!!! And yes, it's a vendor site call center but most managers weren't even familiar with our products they were solely hired or in their positions to push numbers
    Constant threat of being fired if you aren't a favorite
    No real HR department
    One of the supervisors is a known creep and multiple reports were filed against him for sexual assault in the workplace but guess what - HE STILL WORKS THERE IN A MANAGEMENT POSITION NO LESS.
    They will give you a slap on the wrist for serious offensives but God forbid you miss a couple days of work because if you do - that's it you're fired
    During the terrible icy weather last winter they didn't shut down or delay hours. Most of my coworkers lived south or way north of austin but hey, Harte Hanks needed their seats filled so who cares about their agents safety right?
    Terrible, terrible company. No actual "culture" to speak of and the most ghetto and uneducated upper management and coworkers I've ever met
    I can't say enough bad things about this company

    Advice to ManagementAdvice

    None. Yall literally are the worst team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Harte Hanks Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Austin, TX
    Former Employee - Inside Sales Representative in Austin, TX

    I worked at Harte Hanks full-time (more than 8 years)

    Pros

    Good benefits, flexible work hours

    Cons

    Harte Hanks does not invest in its employees. No basis for assigned goals. Everyone has the same goals regardless of vertical or sales history. The pay is very low compared to industry standards. Many people come and go as they are not given the tools or support to be successful.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    outbound sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Sales in Austin, TX
    Current Employee - Outbound Sales in Austin, TX

    I have been working at Harte Hanks full-time (less than an year)

    Pros

    Easy not much more to do than call out dated list or listen to alot of childish gossip. Not much room for growth.

    Cons

    boring alot of immature employees managment included, everyone smokes and as for non smokers be where.

    Advice to ManagementAdvice

    choose a quality database to sale too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good Company, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    People (A varied bunch of hard working team oriented people)
    Opportunities (With so many contracts, leadership position frequently come available)
    Forgiving (Company never seems to count anybody out. I've seen them bring back people that other companies would have fired a long time ago and turn them into leadership)

    Cons

    Archaic hardware/software (As a vendor company, some software seems dated, compared to what is currently available)
    Vendor (sometimes limits what can and cannot be done)
    Not always schedule flexible. (Depends on contract)

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I love working at Harte Hanks for the stability and also the opportunities available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    There is room for advancement.

    Cons

    Parking can be a challenge

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Tech Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Austin, TX
    Former Employee - Tech Support Representative in Austin, TX

    I worked at Harte Hanks full-time (more than an year)

    Pros

    Good people to work with. Management was approachable

    Cons

    Was told we were the only location supporting the project, when in fact the project was in the middle of being offshored.

    Advice to ManagementAdvice

    More transparency to give the dignity of starting to look for more work when they do a mass lay off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    15yrsp of total dedication with no appreciation.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks

    Pros

    Used to be a great company that cared about clients and employees.

    Cons

    Don't care about anything but processes and procedures made up by people who have never worked the positions involved, just to make changes for the sake of making changes.

    Advice to ManagementAdvice

    Quit

  10.  

    Great people, confused or short sighted corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks (more than 8 years)

    Pros

    Generally care about their people. Training available. People are professional and courteous. Work-life balance is good.

    Cons

    Corporate Leaders stretched too thin. Lack of long range planning. Risk taking is not promoted, often punished.

    Advice to ManagementAdvice

    Develop culture of ideas and risk taking.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    One of the worst places I ever worked. I couldn't get out of there fast enough. Not a single redeeming factor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy Supervisor in Yardley, PA
    Current Employee - Copy Supervisor in Yardley, PA

    I have been working at Harte Hanks full-time (less than an year)

    Pros

    I had a paycheck. That is all. 20 word minimum? okay, I had a paycheck. I had a paycheck. I had a paycheck. That's what I told myself every day.

    Cons

    Everything about this job. The people, the expectations, the schedule, the lying, the backstabbing, the crying (yes, this place made people so crazy they cried).

    Doesn't Recommend
    No opinion of CEO

Work at Harte Hanks? Share Your Experiences

Harte Hanks

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.