Harte Hanks Reviews

Updated August 30, 2015
320 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.3
Rating Trends
Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
84 Ratings

Pros
  • Good work life balance and nice people (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)

Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Pros and Cons

320 Employee Reviews

Sort: Popular Rating Date
  1. Insurance Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend

    Pros

    Large company, co-workers were very nice.

    Cons

    Short breaks and a lot of turn over.


  2. Not if you are a professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Harte Hanks full-time

    Pros

    Um, beats begging on a street corner.

    Cons

    The company is completely driven by the call center work. This company knows how to treat it's executives well. I don't have any first hand experience of how it treats it's call center workers so I can't comment on that. But, it has no idea how to treat professional level people who are not officers of the company. Stay away unless you are a professional who doesn't mind begging for anything you need. Equipment, training, office environment are all terrible. Well, except for professional development training which is non-existent.

    Advice to Management

    Get a clue that not all of your employees are call center agents. Then you might be able to retain the professionals you need to succeed.


  3. Senior Programmer Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Colleagues are great to work with.

    Cons

    No raises in over two and a half years. The only incentive to doing a job well or going beyond what is expected is to keep one's job.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good job with room for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Insurance Agent in Austin, TX
    Current Employee - Health Insurance Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open communication with management Lots of advise and feedback on performance Decent benefits Awesome co-workers

    Cons

    Constantly changing policies Horrible parking Pay raises would be great

    Advice to Management

    Annual performance reviews with pay raise considerations is a great way to keep employees


  6. Good Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Langhorne, PA
    Current Employee - Anonymous Employee in Langhorne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Very supportive and helpful environment . They take the time to review your performance and advise you on how to improve and meet expectations. Strong training and comfortable work environment .

    Cons

    They are still working out some scenarios with the programs . There is some favoritism that could limit growth potential if you are not on that list

    Advice to Management

    keep up the good work - continue with periodic updates on changes and new materials as well as recognition for jobs well done


  7. Call Center Trace Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trace Agent in Texarkana, TX
    Current Employee - Trace Agent in Texarkana, TX
    Recommends
    Positive Outlook

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Full time Hours, plenty of overtime, good job for college students if need a set schedule.

    Cons

    No raises, little opportunity for advancement, your job is to get yelled and cussed at daily and you can't react like you would like to, have to remain professional.

    Advice to Management

    Give people a raise after they've been there a year!


  8. Helpful (2)

    Harte Hanks making positive changes

    Former Employee - Anonymous Employee in Billerica, MA
    Former Employee - Anonymous Employee in Billerica, MA

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Harte Hanks is making some positive changes recently, and re-focusing on employee retention. Past CEO focused on cost-cutting. Now company needs to expand successful relationships and make employees happy.

    Cons

    Past cost cutting ways and brand confusion must be addressed. Company must re-dedicate itself to amazing client service and creativity, while giving functional areas more autonomy and empowerment.

    Advice to Management

    Focus on employee retention, execution and client service. Provide outstanding service to key clients, but go all out to bring in new business. Must differentiate from competition and leverage data expertise in house. Hire and retain....


  9. software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Harte Hanks full-time (More than 8 years)

    Pros

    management and peer support, flexibility and good benefits

    Cons

    medical insurance co-pay could be lower.

    Advice to Management

    it's a great company to work for and is transforming itself to be the best.


  10. Helpful (2)

    Want to believe in the change...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time

    Pros

    Going through a massive reorganization to become more relevant and profitable. The future vision is exciting. Many talented employees to work with and learn from.

    Cons

    After 1.5 years of painful reorganization (including large scale layoffs), have yet to see any real benefit of the change. Management doesn't value it's talented, hardworking employees. Company doesn't seem willing to put the money where their mouth is when it comes to investing in the people and technology we need to do better.


  11. Technical Support Engineer - MS O365-D

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Austin, TX
    Current Employee - Technical Support Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 5 years)

    Pros

    Great team to work with! There are now bonuses, incentives and low-key competitions to increase morale and productivity.

    Cons

    Attrition makes it difficult to keep up with volume while getting new trainees up to speed. No test environment for hands-on training.

    Advice to Management

    Build a test environment to provide hands-on training



Showing 320 of 327 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.