Harte Hanks Reviews

Updated April 19, 2015
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Employee Reviews

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  1. Ehhhhh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They paid for my insurance license. They also paid me during the licensing class, which was about 10 days. Granted, the pay wasn't great, but I wouldn't have considered getting an insurance license otherwise. Got monthly performance reviews to see where you're at, what your strengths are, and what you can do better on. Had occasional raffles for extra money on your checks. Provided lunch every now and then.

    Cons

    For the most part, they hired solid people. With that being said, I have never worked with so many unprofessional people before in my life. A lot of NSFW talk at work, a certain supervisor being too "hands-on" with both female and male agents, another who was severely unqualified to handle the enrollment process, much less be a supervisor.

    Advice to Management

    If you have an insurance contract again, be more selective in who you hire. Hire supervisors who are actually qualified to supervise. Supervisors shouldn't have to constantly have to ask the agents how to do things they (the supervisors) should already know how to do.

  2. Art Director

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks

    Pros

    - Flexible PTO and office hours
    - Free Parking
    - Cool office furniture
    - Decent Benefits
    - Awesome creative team members, if there's any left

    Cons

    Everything else.

    If you want a creative career, this place is not for you.

    A revolving door with multiple layoffs included. All the company cares about is their stock price.

    Advice to Management

    Take care of your employees, they are your most valuable asset.

  3. Probably not what you think.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lenexa, KS
    Former Employee - Anonymous Employee in Lenexa, KS

    I worked at Harte Hanks full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy job, great co-workers, okay work-life balance

    Cons

    Not much room for growth, many hours of boredom, very strict attendance policy

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Don't expect much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Agent in Austin, TX
    Former Employee - Revenue Agent in Austin, TX

    I worked at Harte Hanks full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People are great to work with, you can definitely make great friends, attendance policy has higher incident rate than most, easy to get in (if you can pass a drug test you're hired),

    Cons

    Not much room for growth, the "bonus" system is complete bogus, many of the supervisors are not very understanding, extremely high turnover, not much over time offered, extremely stressful work environment, do NOT work here if you don't handle being screamed at or cussed out very well

    Advice to Management

    Learn to work more with your employees, honor your bonus incentive structure,

  6. Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Harte Hanks

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy to get a job, get some experience

    Cons

    They will fire you for a dumb reason or drive you to quit they don't listen to employee concerns

    Advice to Management

    Treat people like people

  7. Helpful (1)

    Resume Builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks

    Pros

    Easy work.
    Opportunity to grow.
    Friendly staff.

    Cons

    Pay isn't great for call center agents on the larger accounts.

  8. Poor culture, short-sighted management, corporate buffoonery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Senior leaders are trying to turn the aircraft carrier and salvage what's left of a company that's woefully behind the times and consistently under-performing. The intent is good, I'll give them that.

    Cons

    The changes are too slow, too little, too late. C-level leadership talks in meaningless rah-rah corporate speak and is totally driven by short-term profits. They're not scared to shoot themselves in the foot to look better for Wall Street if the timing is right. Mid-level leaders are mostly old-school "lifers" focused on job protection (their own), practicing the most pathetic office politics and spineless CYA behavior imaginable. The company's entire future rests on its acquisition plans, because there's not much in the current business to get excited about.

    Advice to Management

    Deal with your horrible culture. Find something to stand for besides profit to your shareholders. Get rid of the dead-weight "leaders" that have held you back for a decade or more. Recognize that your bullying behavior just feeds into the culture of fear that already exists.

  9. Helpful (2)

    Just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Shawnee, KS
    Former Employee - Customer Service Representative in Shawnee, KS

    I worked at Harte Hanks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people that you work with become like family
    Fairly easy job

    Cons

    No support from upper management (All you are is a number to them)
    Unrealistic expectations from management
    No chance for advancement
    Poor pay

    Advice to Management

    Start caring about your employees

  10. Helpful (2)

    Run, do not walk, run away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer in Billerica, MA
    Former Employee - Developer in Billerica, MA

    I worked at Harte Hanks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Living the Dream. Other than that...

    Cons

    Outsourcing is the name of the game, All of HR and Database Operations moved to offshore contractor. Poor salary, no raises, expensive health insurance. No new products in 10 years, old technology, old data centers, Lots of uncompensated overtime. No longer able to provide quality service and results to Clients and thus Clients leaving at a fast rate.

    Advice to Management

    Being left far behind by the competition. Sell the company while it still has some value.

  11. Get some experience under your belt and get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Supervisor in Austin, TX
    Former Employee - Account Supervisor in Austin, TX

    I worked at Harte Hanks full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good place to get your feet wet if you have no experience at all.

    Cons

    Office culture is not unlike that of a jail. Everyone just looks at the ground, shoulders slumped. Even those who have boisterous and bubbly attitudes look downtrodden after a few months. Unreasonable working standards which are inconsistently enforced. Low pay for the amount of work and work/life balance. Supervisors are often inexperienced and untrained. Questionable business practices.

    Advice to Management

    Management comes across as uncaring and callous. listen to your employees and supervisors. Do something about morale. Treat people with dignity.

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