Harte Hanks

  www.hartehanks.com
  www.hartehanks.com

Harte Hanks Reviews

Updated December 4, 2014
Updated December 4, 2014
213 Reviews
2.7
213 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
45 Ratings

Review Highlights

Pros
  • Great hard-working people, my boss was awesome in terms of work-life balance (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)


Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    a lot of work expected without compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time (more than 5 years)

    Pros

    benefits; work remotely; convienance / location

    Cons

    the company has undergone many managerial changes and there is now a lack of organization and direction within the company. Little communication with daily employee as to new company goals and expectations.

    Advice to ManagementAdvice

    communicate with the managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good organization with good people but lack of vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director
    Current Employee - Account Director

    I have been working at Harte Hanks full-time (more than an year)

    Pros

    Have a lot of autonomy to drive accounts in the direction I see as best based on their need. There's no preset or cookie cutter approach, it has more of an entrepreneurial direction about it. So the managing your own business aspect is good

    Cons

    While there is no preset approach, there is also a lack of leadership and guidance from senior management on how the direction of the organization or how the different pieces fit together and how that's helping the individual. Also there's a culture of just doing what's needed vs driving for the best product. Complacency is a problem

    Advice to ManagementAdvice

    The strategic change is a welcome change, but it's taking a long time to paint what the future picture will be.

    Neutral Outlook
    No opinion of CEO
  3.  

    Mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Lead in Cincinnati, OH
    Current Employee - Production Lead in Cincinnati, OH

    I have been working at Harte Hanks full-time (more than an year)

    Pros

    great people and opportunities. facility was ok, an old building refurbed, managers and up are well compensated

    Cons

    Production area have poor lighting and the neighborhood is spotty after dark

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Could be a great place to work, if management cared about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Harte Hanks full-time (more than 5 years)

    Pros

    People are nice, fun and hardworking. The yardley location is in a beautiful setting.

    Cons

    Not much training for new hires. Upper management doesn't really know what the different departments do. New management got rid of 90% of senior employees who knew and understood the industry. There is a lot of mistrust of management. They have dangled the carrot of raises numerous times but have yet to deliver. Now they are spending a fortune to relocate to a very congested area of Bensalem.

    Advice to ManagementAdvice

    Focus on your employees and clients and stop wasting valuable resources on decor and location. Clients care more about result than what our facilities look like. Show your appreciation to your employees, male and female alike.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Confused priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Supervisor in Yardley, PA
    Current Employee - Account Supervisor in Yardley, PA

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    There are a lot of positions that work 8:30 to 5:00 so not long hours like many other agencies. Nice people who care about others.

    Cons

    A new managing director was brought in about a year ago and set about firing everyone that could in any way compete with him. Problem is that they are all the people that were running the business. This guy comes from a consulting background and doesn't know how to do basic client service stuff. He has gutted the biggest accounts, half launched a restructure and explained the he just "needs enough runway to fly away to corporate" telling us workers that we should all work really hard and keep bailing the sinking boat until he can get that off the ground. At least he is honest sometimes.

    Advice to ManagementAdvice

    It is not all about you. If you don't take care of the clients we have then there will be no agency. People need to get salary increases when they perform and training to help them get better. Consider cutting down on the lunches you bring in for your executive meetings and pay for some training.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Comfortable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Harte Hanks full-time (more than an year)

    Pros

    Good technology nice office and warehouse

    Cons

    Low pay/long hours somemanagers not very friendly

    Advice to ManagementAdvice

    Offer more hours

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Necessary improvements are being made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology
    Current Employee - Technology

    I have been working at Harte Hanks full-time (more than 10 years)

    Pros

    People/coworkers are great to work with.
    Flexible work hours - some positions offer occasional work from home.
    Huge initiative to make improvements to many of the 'cons' listed.
    Time off policy is decent.

    Cons

    Need to improve training, career pathing and communication.
    Compensation is not best in the market.
    Resources are over-worked in some areas.
    Hiring seems to be somewhat location specific when it doesn't need to be.

    Advice to ManagementAdvice

    The path to improvement has started - it needs to come to fruition. Make sure you come through on your commitment and delivery of change.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Benefit watch out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director in Austin, TX
    Current Employee - Account Director in Austin, TX

    I have been working at Harte Hanks full-time (less than an year)

    Pros

    Compensation is fair, people are friendly and open to input. Lots of smart minds work at hh. Access to other company capabilities and over all family oriented,

    Cons

    With benefits, your need to assess how much of a salary bump you will actually get here. Benefits are not competitive at all.

    Advice to ManagementAdvice

    Look at bringing your benefits out the dark ages. Short term disability needs to be added!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    My experience was aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Generation Specialist in Austin, TX
    Former Employee - Lead Generation Specialist in Austin, TX

    I worked at Harte Hanks full-time (more than an year)

    Pros

    All of the employees were able to get along because we all felt like we were in the same boat.

    Cons

    Environment was horrible and you could make more money working at McDonalds. The director there was horrible to the employees.

    Advice to ManagementAdvice

    Quit treeting your employees like they are rats.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Are you even considering working here ? Your bad time is about to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time

    Pros

    No best reason to work here. Only if you are dying of hunger

    Cons

    You will be constantly humiliated by management.
    They do so because they don't know anything else to do.

    Advice to ManagementAdvice

    Please try to be nice with your employees they are not your slave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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