Harte Hanks

  www.hartehanks.com
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Harte Hanks Reviews in Shawnee, KS

Updated June 3, 2014
Updated June 3, 2014
191 Reviews

2.6
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
35 Ratings

Review Highlights

Pros
  • Good work life balance and nice people (in 10 reviews)

  • The benefits are good and most of the employees are good to work with (in 7 reviews)


Cons
  • Employees at anything under the upper management level are treated like morlocks (in 9 reviews)

  • Pays below local going rate for inbound call center experience (in 7 reviews)

More Highlights

10 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I have been blessed to work with terrific people who are genuinely interested in helping senior citizens on Medicare.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Shawnee, KS
    Current Employee - Sales Representative in Shawnee, KS

    Pros

    The company expects you to be punctual and to do the right thing and your reward is a good working atmosphere.

    Cons

    At Harte Hanks you are in turn working for one of the clients employing Harte Hanks' services, so your hours and the length of those hours are dictated in part by that client which means you may sometimes get overtime, but you may also sometimes get less than 40 hours per week.

    Advice to ManagementAdvice

    The more you allow your account supervisors to walk around on the floor and converse with the call center representatives, the better the working relationship between the two parties will likely be. Also, when closing down a call center, you are losing some very valuable people. You might consider allowing some of them to work remotely, taking calls from home.
    Thank you for a good experience overall.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Beats drowning in a pool or lake.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Shawnee, KS
    Former Employee - Anonymous Employee in Shawnee, KS

    Pros

    As long as your scheduled your pay checks come like clock work.

    Cons

    no matter what transpires throughout the day it is your fault, especially when your right and your watched and judged constantly.

    Advice to ManagementAdvice

    I need more hydraulics fluid and a good oil change

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Agent  in  Shawnee, KS
    Former Employee - Call Agent in Shawnee, KS

    Pros

    The training was the best part of the job.

    Cons

    Work/life balance is not there...long hours and little pay

    Advice to ManagementAdvice

    Be more caring...have more development and coaching.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not consistently in pursuit of new Fortune 500 clientele in representation of services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Shawnee, KS
    Former Employee - Technical Support Representative in Shawnee, KS

    Pros

    A variety of tasks that may lead to fast promotions within core settings.

    Cons

    Derailment of projects due to too many in between short term projects that lead to periods of unemployment for many in between or interest lacking of various projects that lead employees astray in returning to work.

    Advice to ManagementAdvice

    Much Improvement and pro-action is needed with their external sales force.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Disappointing at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Shawnee, KS
    Current Employee - Customer Service Representative in Shawnee, KS

    Pros

    We had a great team, good managers at our level and a good, regular work schedule.

    Cons

    Pay was substandard, work load kept increasing as the team dwindled, management lied to us constantly, moved work stations unnecessarily and often. They forgot the "carrot on a stick" metaphor, but never the stick.

    Advice to ManagementAdvice

    Treat employees like respected humans, not desks or chairs. Put people before profits and profits will come. Motivating people with popcorn can't be working all that well for you...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Survival wage but forgiving HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - Hourly  in  Shawnee, KS
    Current Employee - Customer Service Representative - Hourly in Shawnee, KS

    Pros

    Forgiving HR policies; as long as you show up and treat the customers well they give you lots of room to do what needs to be done.

    Cons

    Pays below local going rate for inbound call center experience. Inadequate training. Air in workplace constantly reeks of mold. For whatever reason, you are not allowed to check your schedule except at the workplace, and they reserve the right to change your schedule up to one hour before your standard shift - which you can't check before you leave because you can't check your schedule from home.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Favoritism, outsourcing and no time for bathroom breaks for you!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Editor for Newstand  in  Shawnee, KS
    Former Employee - Copy Editor for Newstand in Shawnee, KS

    Pros

    Few. The co-workers were really nice and friendly. They had microwaves.

    IT was very knowledgeable but overworked due to there only being two of them.

    Cons

    Lots.

    If you are not a friend of the boss, there is no chance for a promotion. It is all about favoritism even if you are the best at your job and prove it month in and month out.

    Supervisors were not prepared for their role. They complained all the time about all the work they had to do, even though their work consisted of a few phone calls and some PTO time plotting.

    Outsourcing was rampant. In a span of two days, they laid off 8 people so they could keep the people in Manilla for cheaper labor.

    They decided to save money by getting rid of eating utensils. Really.... Eating utensils were the first thing to go?...

    If you needed to use the bathroom, you had to plot that time and if you went over the allotted time for "personal time" (8 minutes), you got an incident on your file.

    Advice to ManagementAdvice

    Do better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Working here was much like a prison sentence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative  in  Shawnee, KS
    Former Employee - Tech Support Representative in Shawnee, KS

    Pros

    I met some funny people. I learned a lot about the world of ebooks and technical info with mobile devices.

    Cons

    I was verbally abused on a regular basis. My lead seemed not to care if she offended people. The halls, walls, employee "cafe" reminded me of a prison. Many of the managers began their talks with, "well, know this isn't the best place to work, but.......". My ideas for improvement were never taken seriously. Everything had been outsourced except bathroom breaks. Some random person in the Philippines made my work schedule which would shift every week, when I called the HR department to get a copy of my W-2, I talked with an agent in New York (I was in Kansas). I was informed that an on site HR department did not exist. What if I was harassed while on the job? Would I call New York to submit a complaint? Absurd. Our humanity was deleted, replaced with numbers and although I was always in the top 5 best-performing agents, I was paid only enough to barely feed myself and my daughter. On the day before I quit, I took a lifechanging phone call and used the proper personal time phone mode. When I returned 10 minutes later to my desk, my lead screamed at me which was very unprofessional and hurtful to me.. Actually she screamed at lots of people and lots of people screamed back. The lack of respect for people was shocking. I have vowed to never let myself become a victim of such an exploitive, extractive and de-humanizing corporation again. Don't work there.

    Advice to ManagementAdvice

    Respect people. Listen. Create a feedback survey so that you can understand the damage you are doing to people. Hire managers who don't scream at employees. Stop the outsourcing madness. It sucks on so many levels. The customers hate it too. Everyone hates except the spineless people at the top. Get some decency, get real.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    If you come to work everyday and do your job your efforts will be rewarded and will not go unnoticed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Shawnee, KS
    Current Employee - Customer Service Representative in Shawnee, KS

    Pros

    Very relaxed environment, Casual Dress, Competitive Pay, Great Benefits, Thorough Training, Advancement Opportunities, Encouragement to maintain a Healthy Work/Life Balance

    My husband passed and I had been off work for 2 years before coming to Harte-Hanks.. I appreciate the positive energy and smiles that I see everyday. The ongoing training is awesome. I've been doing Customer Service for over 10 years and Harte-Hanks is by far the most employee friendly

    Cons

    My personal opinion is that WE need to hire more mature associates. I like that WE give everybody a chance BUT some of the people are really childish and if allow yourself to fall into that type of thing you are doomed to FAIL..

    Advice to ManagementAdvice

    I really like the environment and MOST people in my center take their jobs very seriously. I like sitting around people who take PRIDE in their work. You can hear the smiles in the agents voice and thats an awesome feeling. Knowing that you are NOT ALONE and that WE really are a TEAM is the best feeling ever!

    Recommends
    Approves of CEO
  11. 2 people found this helpful  

    Stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Shawnee, KS
    Current Employee - Customer Service Representative in Shawnee, KS

    Pros

    Great benefits and time off. If you are somewhat intelligent, you'll stand out to managers and be treated better than most.

    Cons

    The pay is a joke. Some reps working at HH for 6 months are making more than reps who have been there for 3 years. Raises are not performance based. Management treats employees like crap, mostly because employees don't care about their jobs and are very lazy.

    Advice to ManagementAdvice

    Invest in better employees.

    Doesn't Recommend
    Disapproves of CEO

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