Harte Hanks

  www.hartehanks.com
  www.hartehanks.com

Harte Hanks Reviews in Yardley, PA

Updated December 19, 2014
Updated December 19, 2014
214 Reviews
2.7
214 Reviews
Rating Trends

Recommend to a friend
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Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
46 Ratings

Review Highlights

Pros
  • Great hard-working people, my boss was awesome in terms of work-life balance (in 13 reviews)

  • Great People to work with decent pay (in 9 reviews)


Cons
  • Upper management doesn't really know what the different departments do (in 12 reviews)

  • Senior management has created a (in 8 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1.  

    Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruitment Specialist in Yardley, PA
    Former Employee - Recruitment Specialist in Yardley, PA

    I worked at Harte Hanks full-time (more than 3 years)

    Pros

    Great co-workers - everyone's there to do a job, and they work together to get the work done.

    Cons

    Have to always watch what you say, because some employees will throw you under the bus to protect themselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Not a good place to work... Very High Attrition... Micro managing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Yardley, PA
    Former Employee - Software Developer in Yardley, PA

    I worked at Harte Hanks

    Pros

    The company had some very talented individuals, it is unfortunate that they did not recognize them for their skills.

    Cons

    High Attrition Rate. No action taken to retain talent. Micro managing. People not capable of are Head of Tech!! who really know nothing about technology, always worried about role and day to day activities (at what time you come in.. when you leave etc.!!). very premature HR dept. Salaries below industry average. Forget applying if you need help with immigration (H1/ GC), you will be fooled (no support/documentation provided no matter what). Very unorganized leadership. Poor internal communication (one-way). No pay hikes once joined, No appreciation of talent or good work but if something goes wrong ready to point fingers. would never recommend to a friend/anyone.

    Advice to ManagementAdvice

    Invest in talent, know your employees, know if the mangers are capable! Be transparent in reality not just words.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    One of the worst places I ever worked. I couldn't get out of there fast enough. Not a single redeeming factor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy Supervisor in Yardley, PA
    Current Employee - Copy Supervisor in Yardley, PA

    I have been working at Harte Hanks full-time (less than an year)

    Pros

    I had a paycheck. That is all. 20 word minimum? okay, I had a paycheck. I had a paycheck. I had a paycheck. That's what I told myself every day.

    Cons

    Everything about this job. The people, the expectations, the schedule, the lying, the backstabbing, the crying (yes, this place made people so crazy they cried).

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Confused priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Supervisor in Yardley, PA
    Current Employee - Account Supervisor in Yardley, PA

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    There are a lot of positions that work 8:30 to 5:00 so not long hours like many other agencies. Nice people who care about others.

    Cons

    A new managing director was brought in about a year ago and set about firing everyone that could in any way compete with him. Problem is that they are all the people that were running the business. This guy comes from a consulting background and doesn't know how to do basic client service stuff. He has gutted the biggest accounts, half launched a restructure and explained the he just "needs enough runway to fly away to corporate" telling us workers that we should all work really hard and keep bailing the sinking boat until he can get that off the ground. At least he is honest sometimes.

    Advice to ManagementAdvice

    It is not all about you. If you don't take care of the clients we have then there will be no agency. People need to get salary increases when they perform and training to help them get better. Consider cutting down on the lunches you bring in for your executive meetings and pay for some training.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Lack of investment in employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst in Yardley, PA
    Former Employee - Marketing Analyst in Yardley, PA

    I worked at Harte Hanks full-time (more than an year)

    Pros

    - Positive atmosphere
    - Big name clients

    Cons

    - Lack of compensation incentives
    - Little to no training

    Advice to ManagementAdvice

    There is a reason why turnover is so high....

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yardley, PA
    Current Employee - Anonymous Employee in Yardley, PA

    I have been working at Harte Hanks full-time (more than 5 years)

    Pros

    The expectation is excellence, and when you achieve it with the great people around yhou here, the feeling is amazing.

    Cons

    The management team if the 2000s left the company pretty much gutted of senior management talent and under-invested in improving our capabilities. That is all changing now.

    Advice to ManagementAdvice

    Listen to your mid-level people much, much more. You don't know how some of your work even gets done.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Waaay too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yardley, PA
    Former Employee - Anonymous Employee in Yardley, PA

    I worked at Harte Hanks full-time

    Pros

    Face to face with clients and great co-workers.

    Cons

    The agency was ruined by the rest of the Hart Hanks business units. We were the most profitable part of the company, yet because the rest of the units were all floundering, we constantly had the threat of layoffs and downsizing. No raises, no bonuses, no nothing for years and years. Favoritism and politics ran rampant. You were not aloud to have an opinion that differed from corporate, no matter how smart and innovative you were. HH also had tons of B & C clients and almost no A clients. Reason? The corporate office was not smart enough to let the leaders of the agency run it. Constant interference from them. Even the agency name was awful. The Agency Inside Harte-Hanks. Really?

    They are way to top heavy in all areas. For years we stated that we needed more people to actually do the work, not manage, and it only got worse, than the economy floundered and they had to get rid of tons of people. Since I've been gone, they have had another 3 layoffs. And some of the layoffs afterwards have been terrible, these are some of the most talented people I know. All political BS.

    Advice to ManagementAdvice

    Not much advice I can give, because the current batch of managers have some sort of twisted agenda. I personally know of 8 people let-go over the past two months and every one of them is EXCELLENT. Not enough brown-nosing from them I guess. These are peoples livelihoods, has some actual compassion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Marketing Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Yardley, PA
    Former Employee - Marketing Intern in Yardley, PA

    I worked at Harte Hanks as an intern (less than an year)

    Pros

    Worked closely with my supervisor, who provided coaching and help whenever I needed it. Had the opportunity to work on different projects related to different industries and required a variety of skills. Was able to take on projects that were relevant to my interests. The position provided great exposure to the marketing industry.

    Cons

    There weren't many cons for me in my experience as an intern. One would be location, especially for younger people who want to be near a big city -- this was about an hour outside of Philadelphia.

    Advice to ManagementAdvice

    -

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yardley, PA
    Current Employee - Anonymous Employee in Yardley, PA

    I have been working at Harte Hanks full-time (more than 3 years)

    Pros

    Many highly talented, hard working people working for this division.

    Cons

    Too many senior managers that are not in touch with the day-to-day management of clients which causes those managing the workload much stress and late hours. Lack of training available to employees, including some managers who should not be in a 'managing people' role. Not competitive in the marketplace with salary level. High employee turnover.

    Advice to ManagementAdvice

    Invest in employees as they are indeed the companies most-valuable asset.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    NoTimeOff Harte Hanks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yardley, PA
    Former Employee - Anonymous Employee in Yardley, PA

    I worked at Harte Hanks full-time

    Pros

    Great experience in Digital Marketing and exposure to top clients. A lot of smart, talented, and hardworking employees.

    Cons

    Very poor time management. Managers treat you like they own you, not like you are an employee. Care only about meeting deadlines at any cost to their employees with no real effort in supplying the right amount of resources to get a job done. If you do not consistently work late hours (12+ hour days) you are looked down upon, expected to work weekends also and with no incentive. Taking your earned paid time off is difficult and treated as an inconvenience to management and team.

    Advice to ManagementAdvice

    Manage time better. When you do not manage client expectations with the right amount of resources it is not the duty of your employees to pick up the slack. Don't make empty promises. Show appreciation for the talent you have at the company and allocate them appropriately. Appreciate those who work hard by not taking full advantage of them.

    Doesn't Recommend
    No opinion of CEO

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