Hastings Entertainment Reviews

Updated June 25, 2015
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2.7
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Recommend to a friend
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Joel Weinshanker
16 Ratings

Pros
  • you get a pretty good employee discount (in 22 reviews)

  • They will teach you alot and the "Family" is fun to work with (in 10 reviews)

Cons
  • Upper-management acts like they have never opened a business book in their life (in 36 reviews)

  • Management was pretty lacking, customers have little to no idea what they are talking about (in 12 reviews)

More Pros and Cons

283 Employee Reviews

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  1. Churn and burn

    Former Employee - Customer Service Manager
    Former Employee - Customer Service Manager

    I worked at Hastings Entertainment full-time (More than a year)

    Negative Outlook
    Negative Outlook

    Pros

    It's a fun product to sell.
    Customer interactions are typically rewarding.
    Manageable challenges form the bulk of work.

    Cons

    Low pay - constantly lose top performers in store b/c of inability to give them competitive pay.
    Dying business model makes it difficult to keep employees engaged.
    Tension between stores and headquarters - it feels like HQ doesn't listen to the experience from stores and are unwilling to make investments in personnel or systems.
    Terribly antiquated POS.

    Advice to Management

    Customer Service Managers were repeatedly told they are the backbone/front-line/etc. of the company - but the pay is not competitive with retail management. You're going to continue to have same-store revenue issues until you get and retain talent in the stores.


  2. Had a blast!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Poplar Bluff, MO
    Former Employee - Customer Service Associate in Poplar Bluff, MO

    I worked at Hastings Entertainment part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It was a fun, friendly environment and the store itself was a great place to be. Mostly nice coworkers.

    Cons

    Some coworkers would spend all day goofing around and hardly contributed, and management never really did anything about it.

    Advice to Management

    Pay attention to your staff!


  3. Hastings

    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM

    I have been working at Hastings Entertainment part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Hastings is a really laid back place to work, with great people to work with. It's a fun job for the most part.

    Cons

    Theres not much coverage, and the company is pretty cheap. We don't get paid holidays besides Christmas, and the hours aren't the best.

    Advice to Management

    Get more coverage for cafe! We need it! Especially since there is a drive thru to take care of. Thanks!


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  5. Hastings Entertainment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tullahoma, TN
    Former Employee - Sales Associate in Tullahoma, TN

    I worked at Hastings Entertainment

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place for making extra money. Nice coworkers and easy going management.

    Cons

    Nothing to list at this time


  6. Inflexible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Ardmore, OK
    Former Employee - Manager in Ardmore, OK

    I worked at Hastings Entertainment (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company as a whole is organized and has a great product mix

    Cons

    The company is not flexible when it comes to change. I left just as the ceo was in place so thus may have changed but prior to that the company refused to acknowledge any new ideas as valuable because "that's not how we do it "

    Advice to Management

    Encourage ideas from your employees - especially new employees that can bring a new perspective to the organization.


  7. Great people, but low pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifestyles/Music Department Manager in Norman, OK
    Former Employee - Lifestyles/Music Department Manager in Norman, OK

    I worked at Hastings Entertainment full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Store Management. Great employees. Cool Product.

    Cons

    Corporate Office pushes ridiculous deadlines that can't be met. Underpaid for your work and commitment level.


  8. High Commitment, High Results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Hastings Entertainment full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Store-level operations at Hastings are intricate and profit-focused. Strategic adaptation to market demand for various physical media and complementary entertainment products is evident. Customer value drives buying decisions. A growing, market-conscious company with opportunities to advance.

    Cons

    Communication of company vision and direction from ownership and high-level executives can become muddled through traditional avenues as it becomes third or fourth hand by the time it reaches entry-level associates who are held accountable for implementing programs. This challenges innovation and customer engagement at the most important point where associates directly represent the brand to the community. Store Managers' creativity and resolve are tested as the mediator of these dynamics, which can be a pro in disguise for the right leaders.

    Advice to Management

    Find more ways to reiterate the company's vision and mission during transitions, especially as an increasing number of talented, curious millenials form the company's store teams.


  9. Life Styles Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Styles Manager in Luke AFB, AZ
    Former Employee - Life Styles Manager in Luke AFB, AZ

    I worked at Hastings Entertainment full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Company hires from within. The discount is great depending on the item you are looking for. Wide selection of product. Always learning new things. Lots of store events you can be involved in. Overall my favorite job so far.

    Cons

    Pay is not the best

    Advice to Management

    When making new hires for management positions talk to your staff to make sure there isn't information you are unaware of. Ultimately it is your decision, but it affects everyone. Sometimes not everything is seen by one person.


  10. Run For the Hills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Amarillo, TX
    Former Employee - Anonymous Employee in Amarillo, TX

    I worked at Hastings Entertainment (More than a year)

    Negative Outlook
    Negative Outlook

    Pros

    Great discounts on gear in the store

    Cons

    Management treats you like a disposable trashbag


  11. Burns through employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Hastings Entertainment full-time

    Pros

    Employee discount is great and the store sells a lot of really cool items.

    Cons

    Except for a few department managers and the store manager, there are no full time positions. Employees can't work more than 28.5 hours and the hours scheduled fluctuate so much that it's hard for employees to work a second job. Company has a Manager in Training program, where they hire potential Store Managers and have them work in a store learning how to run a store in addition to basically being the Assistant Manager at the same time. As far as being a Store Manager, you never get two days off in a row and many Store Managers only get 1 1/2 days off a week. Burn out is high and so is the firing rate.

    Advice to Management

    Give management a real work/life balance by having 2 days off in a row. Also, provide a living wage to employees.



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