Hastings Entertainment

  www.gohastings.com
  www.gohastings.com

Hastings Entertainment Reviews

Updated December 12, 2014
Updated December 12, 2014
240 Reviews
2.5
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Joel Weinshanker
5 Ratings

Review Highlights

Pros
  • The employee discount is fair especially on books, employees are great to work with (in 22 reviews)

  • They will teach you alot and the "Family" is fun to work with (in 10 reviews)


Cons
  • Upper-management acts like they have never opened a business book in their life (in 36 reviews)

  • Upper Management expects the store to be perfect with little to no hours given to complete the projects (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I worked as a barista - don't work here unless you are legitimately going to starve otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Hastings Entertainment part-time (less than an year)

    Pros

    People I worked with were great
    Discount is nice if you shop at the store often

    Cons

    From the first month or so of working there I was counting down the days until I could leave. Upper level management is so out of touch it's ridiculous. We were supposed to do tasks that were, in all reality, impossible to finish with the hours we were given, and were punished when they weren't. When I was hired, over 3/4s of the previous staff had quit, which I probably should have recognized as a strong warning sign. When I was working there (about 5 months) at least 10 people quit, some of whom had been with the store for many years. Staying until at least 12:30 or even 1AM on closing nights wasn't super uncommon even though I would only be scheduled until 11:30 because store hours were so low. Sexual harassment by the store manager was a running joke among the girls who worked there. Multiple girls complained about him to the supplied hotline and nothing was done about it. It's the most thankless job imaginable. From the moment I stepped into the building, I always felt like management was always upset at all their employees for not meeting some arbitrary standard. I worked in the cafe portion, so maybe my experience was a bit different. In the cafe, there was virtually no training period. You worked with other cafe staff for maybe 3 or 4 shifts and then you're expected to work by yourself and serve people from an extensive drink menu. If one of the drinks wasn't ordered during your training shift, too bad. Also, there was virtually no way to call in sick because the store was so understaffed. If you couldn't find anyone to cover for you, you had to show up and work. I remember hearing more than one person say they'd actually thrown up during their shift because they couldn't take the day off. Boy, do I have stories about that place! The point is DON'T WORK HERE.

    Advice to ManagementAdvice

    Please hire more competent store managers who don't sexually harass their female employees and understaff the store and get upset when it doesn't operate like it's fully staffed. Treat your employees like they're people with lives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hastings Entertainment

    Pros

    Freedom to stock and move about floor at my own discretion as long as I did my work, occasionally got to switch things by working in other departments

    Cons

    Standard retail job; nothing you clean stays clean for more than half an hour, customers occasionally irate/annoyed about things out of your control, management is hounding you because they're being hounded by corporate, etc

    Advice to ManagementAdvice

    I know it's a part time job, but if your employee tells you he's a college student when you hire him, and asks for a bit of lax or leeway around finals time, I would listen to him instead of assigning him more hours than ever!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Counter Team Lead in Lubbock, TX
    Former Employee - Front Counter Team Lead in Lubbock, TX

    I worked at Hastings Entertainment full-time (more than an year)

    Pros

    Great coworkers, good discount.

    I was middle management and everyone at my level and below were great people.

    Cons

    Terrible management turnover, low pay, no backup from management when issues arise.

    I worked there for 1 year exactly and there were 6 different store managers. Upper management would look for reasons to get rid of managers they didn't like personally, despite them improving the sotre.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Fun job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Albuquerque, NM
    Current Employee - Store Manager in Albuquerque, NM

    I have been working at Hastings Entertainment full-time (more than 5 years)

    Pros

    This job is fun and the'people are fun to work with. The product is awesome and discount is'pretty good too.

    Cons

    Not very competitive salary. Pay is lower than other retailer jobs. Corporate office has somewhat of a disconnect with the field.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Top down company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Kerrville, TX
    Former Employee - Sales Associate in Kerrville, TX

    I worked at Hastings Entertainment part-time (more than 5 years)

    Pros

    Discounts and some good, hard-working folks. Store manager is wonderful.

    Cons

    The company culture seems to be focused solely on the stock value and investor. Little to no concern over the the small-town folks who devote their lives to their menial jobs, only to have raises delayed and hours cut (yet still expected to do same amount of work as before).

    Advice to ManagementAdvice

    Care about your people. Reward dedication. Happy, well-compensated employees=happy customers. Focus on increasing profits by building customer relationships, not stressing out your $8/hr stocker who feels taken advantage of. Employees are made to feel expendable. A lot of money is invested in micromanaging department managers from the corporate level, leaving no room for managers to take ownership and pride in their department. Also: low staff=high shrink! but corporate won't admit to that. Lot of pressure for one person to cover entire departments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Management dislikes women and students. Unfair treatment, little training, unclear expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Auburn, AL
    Former Employee - Sales Associate in Auburn, AL

    I worked at Hastings Entertainment full-time (less than an year)

    Pros

    The store location is convenient for walking to if you live nearby.

    Cons

    The store manager at the time was not friendly towards most women, despite being one herself. She even vocalized not hiring a female candidate once for being "too skinny." I was interviewed by the then assistant store manager, who seemed friendly and laid back. However, once I began working more and more with the store manager, her inability to not let her personal dislike of some people interfere with the professional environment became abundantly apparent. I would receive no training on a task and have unclear expected results and then be penalized by her for not meeting some arbitrary deadline. She quickly began scheduling me when I was unavailable as well. I was a student at the time, and my education was way more important to me than this minimum wage job. This repeated scheduling conflict, despite my clear and up front communication of my class schedule, was the final straw and they "let me go."

    Advice to ManagementAdvice

    Don't allow insane people to manage your stores. Someone at that level should not be letting their bigoted, 1950's ideas about gender into a workplace. It's entirely unethical and ridiculous.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Another retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Hastings Entertainment part-time (less than an year)

    Pros

    The employees are nice and fun to work with. The discount is pretty good, especially with books.

    Cons

    Computer system is very old and solving problems with it takes a lot of time and gets complicated very fast. Because of store policy, you also need permission from a manager or supervisor to do the most basic things, which holds up the lines. Pay is low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great for a first time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lifestyles Associate in Meridian, ID
    Current Employee - Lifestyles Associate in Meridian, ID

    I have been working at Hastings Entertainment part-time (more than an year)

    Pros

    If you are a hard worker, it's really easy to move up in the company. The people that work there generally have fun while working. The employee discount is a huge plus. You never have to take home work. You can pick up shifts fairly easily if you know how to work in different parts of the store.

    Cons

    The hourly pay left little to be desired. I have been working there over a year and they will not give me a raise. It's hard to get more than thirty hours. The scheduling at my particular store was pretty bad. They would schedule me for closing one night and opening the very next morning. Less then 8 hours between shifts sometimes. If you are under 21, it is impossible to move up to a manager position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Just an average retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hastings Entertainment part-time (more than an year)

    Pros

    you get a pretty good employee discount. also, you get a bonus if you can convince customers to try a free trial of magazine subscription. other than that, not that many pros. peers are nice though.

    Cons

    Management is incapable. They are lazy and just don't care. There's not a lot of incentive for regular employees to dow well. The hours aren't that flexible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate in Amarillo, TX
    Former Employee - Warehouse Associate in Amarillo, TX

    I worked at Hastings Entertainment full-time (less than an year)

    Pros

    Fun people that make shifts fly by

    Cons

    Management was pretty lacking, customers have little to no idea what they are talking about

    Advice to ManagementAdvice

    Step it up, stop hiding behind glass

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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