HauteLook Reviews

Updated August 25, 2014
Updated August 25, 2014
36 Reviews

3.3
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Terry Boyle
10 Ratings

Employee Reviews

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  1.  

    Loved working at Hautelook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Los Angeles, CA
    Current Employee - Customer Care Representative in Los Angeles, CA

    I have been working at HauteLook full-time for more than a year

    Pros

    Great office space, good benefits and direct management was great as well. They have work from home positions for customer service representatives which is a major plus.

    Cons

    Pay was low and it wasn't worth driving to DTLA to to a simple customer service job. I ended up working from home.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's a good place to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Technician  in  Los Angeles, CA
    Current Employee - Digital Technician in Los Angeles, CA

    I have been working at HauteLook full-time for more than a year

    Pros

    There are a lot of opportunities to move in the company, and it's a good place to learn the ropes of the e-commerce fashion industry.

    Cons

    There is a lot of young people there, so not a lot of maturity. The pay is well below industry rates. They will tell you one thing and do another. There is very little communication, though they like to pretend like your opinion makes a difference. It's very clique-y.

    Advice to ManagementAdvice

    Actually listen to the people under you. Trust them to do their job.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    what a NIGHTMARE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HauteLook as a contractor for more than a year

    Pros

    Work at home option, flexible schedule

    Cons

    Pay, communication, leadership, training, favoritism

    Advice to ManagementAdvice

    With 10 years of customer service support you could say I've been around the block. Congratulations! Hautelook! You are by far the worst employers I have ever worked for. Management is so lazy, they constantly send you emails and instant messages to "push through" and to handle your calls and/or chats more efficiently aka FASTER. I can say this is the only place where a Supervisor has seen the boat sink and never attempted to help by hopping on and physically helping out. Training consists of videos with outdated procedures. The communication is laughable. The policies should basically not exist because everyone understands them differently. Quantity over quality is the only way to meet you quotas. You are expected to handle 10 chats/emails/calls per hour. People who take chats take 3 at a time, imagine that! 3 people complaining about how they received the wrong item, that their package was lost or that for the third time they have received the wrong order and they expect these chats to last less than 12 minutes. In order to be a perfect employee you must handle 16 plus contacts. NO WAY. They also have this tiny group they call Help Desk they are the worst little cluster of condescending human beings. This place just blew until it couldn't blow anymore.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Ongoing Startup Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time

    Pros

    Nordstrom owned. Casual wear. Models.

    The good people saunter in and hustle out quickly, so there's a fantastic opportunity to meet a wide varity of idealistic young people.

    Cons

    Nordstrom owned. Startup transitioning. Poor communication from management, poor leadership. Little to no growth opportunity within the company (Hautelook, not the greater Nordstrom).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook

    Pros

    great working environment, People work hard here!

    Cons

    None at all but if must add something, more free food?!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Member Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at HauteLook full-time for more than a year

    Pros

    Great location, work environment, and perks,

    Cons

    Management is lazy, HR does not help you with work related issues.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    very fast paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time for more than 3 years

    Pros

    discount, friendly people, company is fairly young

    Cons

    very fast paced, it can get hectic, things don't get communicated

    Advice to ManagementAdvice

    not enough pay for the amount of work they expect out of you

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It was very educational. I learned a lot about the processes and functions of office work and how to prioritize my tasks

    Former Employee - Administrative Assistant  in  Fontana, CA
    Former Employee - Administrative Assistant in Fontana, CA

    I worked at HauteLook full-time for more than a year

    Pros

    Consistent hours and good medical benefits.

    Cons

    Deadlines can become overwhelming but, with dedication and focus you can achieve them.

    Advice to ManagementAdvice

    Management cares about their employees. The only downfall they may have is they need better communication.

  10. 4 people found this helpful  

    WORST PLACE EVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Care Representative  in  Los Angeles, CA
    Current Employee - Member Care Representative in Los Angeles, CA

    I have been working at HauteLook full-time for less than a year

    Pros

    In this economy its good to have a job, and a discount at nordstrom doesn't hurt

    Cons

    The sales platform, the constant stupidity and nothing ever working right. management is absolutely useless and the pay is an insult for all the work and pressure they put on you. Management is a joke, they're all immature, its like being in school again, they play favorites and don't value those that work hard.

    Advice to ManagementAdvice

    Hire ADULTS! Immature children are in charge and it shows. Catty, gossiping, backstabbing, unprofessional, unable to properly communicate on an adult level. Most ridiculous place ever!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great Company with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at HauteLook full-time for more than 3 years

    Pros

    HauteLook has a casual work environment, has a bunch of great employees and a great culture to work in and at.

    Cons

    There is not much recognition of employees, but Human Resources has been doing a great job lately with food trucks and events for the employees

    Advice to ManagementAdvice

    Keep employees motivated

    Recommends
    Positive Outlook
    Approves of CEO

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