HauteLook Reviews

Updated March 3, 2015
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Employee Reviews

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  1. member care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook

    Pros

    working from home or the los angeles office

    Cons

    wages, hours im not sure what else yet

    Advice to Management

    member care

  2. Helpful (7)

    Everyone is dissatisfied, high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You can wear whatever you want? Discount of course...free parking.

    Cons

    Everyone is attracted to HauteLook now because they see "Nordstrom", but internally HL is a mess. Turnover is insane, there is no growth opportunity even though you're led to believe that in the interview process (among many other false promises), and everyone is paid SO far below market rate it's a joke. Everyone openly talks about how dissatisfied they are and that they are looking for new jobs, but no one in management or HR notices or cares. If you slack off and are incompetent, chances are you'll get promoted, while 30 intelligent employees will walk out the door in one week to better jobs with better pay, and their managers are left scratching their heads wondering why.

    Advice to Management

    Listen to your employees and do something about all of the problems instead of thinking they are going to disappear. If you treat your employees like they are disposable, they'll leave. Earn the respect of your coworkers and direct reports by working hard to actually live up to the title and inflated compensation you're given. You can't blame your problems on being a "start-up" 8 years after your inception, 800 employees, and a Nordstrom acquisition later... take responsibility.

  3. Helpful (1)

    what a NIGHTMARE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at HauteLook as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work at home option, flexible schedule

    Cons

    Pay, communication, leadership, training, favoritism

    Advice to Management

    With 10 years of customer service support you could say I've been around the block. Congratulations! Hautelook! You are by far the worst employers I have ever worked for. Management is so lazy, they constantly send you emails and instant messages to "push through" and to handle your calls and/or chats more efficiently aka FASTER. I can say this is the only place where a Supervisor has seen the boat sink and never attempted to help by hopping on and physically helping out. Training consists of videos with outdated procedures. The communication is laughable. The policies should basically not exist because everyone understands them differently. Quantity over quality is the only way to meet you quotas. You are expected to handle 10 chats/emails/calls per hour. People who take chats take 3 at a time, imagine that! 3 people complaining about how they received the wrong item, that their package was lost or that for the third time they have received the wrong order and they expect these chats to last less than 12 minutes. In order to be a perfect employee you must handle 16 plus contacts. NO WAY. They also have this tiny group they call Help Desk they are the worst little cluster of condescending human beings. This place just blew until it couldn't blow anymore.

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  5. Helpful (1)

    It's a good place to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Technician in Los Angeles, CA
    Current Employee - Digital Technician in Los Angeles, CA

    I have been working at HauteLook full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There are a lot of opportunities to move in the company, and it's a good place to learn the ropes of the e-commerce fashion industry.

    Cons

    There is a lot of young people there, so not a lot of maturity. The pay is well below industry rates. They will tell you one thing and do another. There is very little communication, though they like to pretend like your opinion makes a difference. It's very clique-y.

    Advice to Management

    Actually listen to the people under you. Trust them to do their job.

  6. Ongoing Startup Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nordstrom owned. Casual wear. Models.

    The good people saunter in and hustle out quickly, so there's a fantastic opportunity to meet a wide varity of idealistic young people.

    Cons

    Nordstrom owned. Startup transitioning. Poor communication from management, poor leadership. Little to no growth opportunity within the company (Hautelook, not the greater Nordstrom).

  7. Helpful (1)

    Loved working at Hautelook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Los Angeles, CA
    Current Employee - Customer Care Representative in Los Angeles, CA

    I have been working at HauteLook full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great office space, good benefits and direct management was great as well. They have work from home positions for customer service representatives which is a major plus.

    Cons

    Pay was low and it wasn't worth driving to DTLA to to a simple customer service job. I ended up working from home.

  8. Helpful (1)

    Member Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at HauteLook full-time (more than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great location, work environment, and perks,

    Cons

    Management is lazy, HR does not help you with work related issues.

  9. very fast paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    discount, friendly people, company is fairly young

    Cons

    very fast paced, it can get hectic, things don't get communicated

    Advice to Management

    not enough pay for the amount of work they expect out of you

  10. Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great working environment, People work hard here!

    Cons

    None at all but if must add something, more free food?!

  11. Helpful (4)

    WORST PLACE EVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Care Representative in Los Angeles, CA
    Current Employee - Member Care Representative in Los Angeles, CA

    I have been working at HauteLook full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In this economy its good to have a job, and a discount at nordstrom doesn't hurt

    Cons

    The sales platform, the constant stupidity and nothing ever working right. management is absolutely useless and the pay is an insult for all the work and pressure they put on you. Management is a joke, they're all immature, its like being in school again, they play favorites and don't value those that work hard.

    Advice to Management

    Hire ADULTS! Immature children are in charge and it shows. Catty, gossiping, backstabbing, unprofessional, unable to properly communicate on an adult level. Most ridiculous place ever!

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