Haven for Hope Reviews

Updated August 16, 2015
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  1. Great working environment. Laid back and very relaxed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CERTIFIED PEER SPECIALIST in San Antonio, TX
    Former Employee - CERTIFIED PEER SPECIALIST in San Antonio, TX
    Recommends
    Negative Outlook

    I worked at Haven for Hope full-time (Less than a year)

    Pros

    Basically come and go as you wish. You make your b own hours.

    Cons

    They enable the homeless to much by trying to do everything for them instead of making them do it themselves.

    Advice to Management

    Learn your role.


  2. They

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Safety in San Antonio, TX
    Former Employee - Life Safety in San Antonio, TX
    Recommends
    Neutral Outlook

    Pros

    Amazing environment and very rewarding, benefits are okay, vacation time is good as well.

    Cons

    You are forced to donate a portion of your salary back to United Way and its all about who you know;no matter how good you are.

    Advice to Management

    Listen to your people, not NuStar.


  3. Helpful (1)

    Surprisingly dysfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook

    Pros

    flexible hours, nadda, nadda, nadda

    Cons

    textbook dysfunctional with all the markings including bullying and the no talk rule. Very high turnover as a result. Sick. Hostile. Talk a good game.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Moving Beyond Just An Experiment Towards Sustainable Leadership in Services for those Experiencing Homelessness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at Haven for Hope full-time (More than a year)

    Pros

    For those called to work with those experiencing homelessness their are a number of great opportunities to be on the cutting edge of Recovery Oriented Systems Care and Trauma informed Care. Plenty of training and self-development opportunities. For those who like a Christian Influenced environment without the fear of discrimination or evangelism, then this may be the right fit. Open and Affirming worksite, with a dedication to supporting both clients and employees towards their goals. Salaried employees can flex schedules and annual raises in addition to merit increases, while small, are the norm. Insurance and other benefits are good for individuals but become costly for those needing to cover families. Company gives incentives if you do not need insurance which can be a perk for dual employed families. Plenty of company activities (parties, on and off-site events, morale booster activities) and in house self-care options such as financial management services, yoga, zumba, spiritual opportunities and... in house massage anyone?

    Cons

    Pay is low, especially for Professional/Master Degree Level job seekers. If you want to do this work it has to be about your passion, not about your paycheck or you will be endlessly disappointed. Burnout amongst long term staff is very apparent and can be toxic at times. Change is not something that occurs here...change is ALL that happens here. If you prefer a consistent, predictable environment you will not be comfortable here. Management amongst all departments hold tight to information and once they do disseminate it, usually only valid for a short time before it is again changed. Across department communication is painfully inconsistent and at many times has personality conflicts and political motives to blame. The CEO is doing better with engagement with employees and integrated a more bottom up approach but this is a recent change. They would be smart to continue this trend. Opportunities for career progression is mixed. Like-ability often outweighs traditional on paper accomplishments so be sure to polish up on your people skills. Non-committal offers for new job roles have developed a reputation for being more of a dangling carrot than a promising new promotion. Overall however, working at Haven does increase your hire-ability with other firms so should you choose to leave you won't have a hard time finding a new position...so long as you remember those people skills as you walk out the door.

    Advice to Management

    Be willing to set suspense dates and then stick by them. In an environment filled with frequent changes, tangible things like written policy and suspense dates can make all the difference. Institute a dual rater system for performance evaluations. This allows for not only for immediate supervisors to provide feedback and receive feedback from employees but provides perspective outside of day to day operations and consistency across departments. Balance the pendulum of progress and process...buy in requires both input and a suspense date. Input doesn't matter if the end result is too far in the distance that employees can't see their impact. Purge the poison. While firing people may make for difficult conversations and challenge ROSC principles, investing in those who are engaged not only with the clients but with the company will pay off higher dividends in the end. Focus on hiring based on those feeling called to do the work, not simply qualified to. Above all else...improve the team work amongst department managers and leadership before you try to get buy in from your employees...otherwise employees will continue to follow your actions despite your words and attempts at culture improvement will continue to lag.


  6. Serving the public with all that they can

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Haven for Hope (Less than a year)

    Pros

    They work with what they have and with donations to serve a population of San Antonio that most people neglect and ignore

    Cons

    Even though they don't have much it means a world of a difference to whom they help. No cons here.


  7. Growing and Learning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner in San Antonio, TX
    Former Employee - Partner in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at Haven for Hope full-time (More than a year)

    Pros

    Incredible mission of providing a place of safety for people who have lost everything. The employees are very helpful and caring, and the management wants to do well to create a good working environment. Bottom line is this organization cares and helps thousands of homeless people each year.

    Cons

    It's non profit so the pay isn't great, but most people work there because of the mission anyway. The organization has only been open for a little over two years, so management is still learning how to operate this 37 acre, 15 building, first of it's kind transformational homeless shelter. There's a lot of pieces to manage, including 70+ partners who operate on the campus. The management doesn't communicate well with the employees so the employees over react and make up what they think is the truth, and it's usually the worst thing they can think of. Very childish.

    Advice to Management

    Communicate. Stop worrying so much about people besmirching the organizations name and just be transparent with your employees. There's too many closed door sessions between two or three senior leaders who seem to run everything without asking anyone else's opinion. Keep the CEO, dump all the VPs, and tell the employees to speak up if they have a problem.


  8. Helpful (2)

    There was a whole lot of smoke and mirrors and no follow through

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in San Antonio, TX
    Former Employee - Trainer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Haven for Hope full-time (More than a year)

    Pros

    Getting to help the homeless and indigent populations of San Antonio, TX. Some of the regular employees and trainers.

    Cons

    Management, poor working conditions, management, safety, management

    Advice to Management

    There should be a complete sweep and clear and start over with a new management core. The surrent management is the largest group of back-stabbing ladder climbers I have ever had the displeasure to work with.



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