Hawaiian Telcom

www.hawaiiantel.com
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Hawaiian Telcom Reviews in Honolulu, HI

Updated February 3, 2015
Updated February 3, 2015
17 Reviews
2.4
17 Reviews
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Eric K. Yeaman
17 Ratings

17 Employee Reviews Back to all Reviews

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  1.  

    Good pay, good but declining benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 10 years)

    Pros

    Pay is great
    Good benefits
    Room for advancement

    Cons

    Revolving door on executive and senior management. Slowly losing benefits. Too many low level managers in charge of positions they have no experience with. Too many sales/marketing people making foolish decisions with not enough input from the technical side of the house. Too many craft employees that have skated by under the radar for the last 20-30 years that have no idea how to do their jobs to this day. Too much dead weight. Huge lack of communication. Lot of workplace politics.
    Also do not expect to try and have a life outside of work with this company. Majority of craft positions will be scheduled 7 days a week, 12-14 hrs a day come rainey season, if for any reason you can't make it in you will be disciplined no matter what the reason.

    Advice to ManagementAdvice

    In the past low/middle management had decent benefits so the natural transition was after spending a majority of a career in craft, employees with the most experience would become managers. Now that doesn't happen because it's not worth it to leave a union job with good benefits and excellent pay to become management, so

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Pay & Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Sales in Honolulu, HI
    Current Employee - Consumer Sales in Honolulu, HI

    I have been working at Hawaiian Telcom (more than 5 years)

    Pros

    They pay a solid hourly rate plus commissions & bonuses for sales. Awesome medical benefits, more-than average vacation, union so you have job security. Lots of really nice people to work with, potential to move up if you are so inclined.

    Cons

    The systems are very outdated to work with on a daily basis, very slow, crash often. Not much communication between departments. Call Center reps talk to angry/upset people and get yelled at for problems that another rep created. There is not much accountability if you make a mistake, so you end up cleaning up after other reps. Management can be disconnected.

    Advice to ManagementAdvice

    Focus more on good customer service than the hard sell. Listen to the advice/input that reps provide - the people on the front line know what the customers really want.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Horrible, horrible, company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Sales Representative in Honolulu, HI
    Former Employee - Consumer Sales Representative in Honolulu, HI

    I worked at Hawaiian Telcom full-time (less than a year)

    Pros

    pay and benefits are great. If you can survive initial probationary period, extremely strong union. On-site cafeteria and gym.

    Cons

    Training program very inadequate. After completing initial training period you will find much of the information you were taught is wrong and will be reprimanded for YOUR "errors". Management and leads are rarely available and when they are you will often get conflicting responses. Management does not care about employees and does not take accountability for their errors. Buck passing very common. Company systems are extremely inefficient/inadequate and often results in customer facing issues which you will be responsible to correct. Inadequately staffed for technical support positions which results in long hold times and irate customers. Corporate culture feels like high school. It often feels like management didn''t care if you're a good employee and perform your job, only if they liked you. Favortism very prevalent. Employee churn very high due to job dissatisfaction. Most employees will agree that they dislike working there but tolerate it for the pay.

    Advice to ManagementAdvice

    Stop playing favorites. Be accountable. Do your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Company to work for and a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Honolulu, HI
    Current Employee - Marketing Manager in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than a year)

    Pros

    Very good leadership.and a great outlook for growth

    Cons

    Some employees have a negative attitude

    Advice to ManagementAdvice

    Keep building a positive working environment

    Recommends
    Positive Outlook
  6.  

    Good pay, poorly mismanaged company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Honolulu, HI
    Current Employee - Anonymous in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    The pay, benefits, bank in the building, downtown location and the people

    Cons

    As most have said mid level management. Too many people collecting a check for doing next to nothing. The company has the arrogance of a bigger Telcom company (say Comcast or Time Warner), without the customer base or resources. How can you have the most expensive product to your market and not invest in your company to provide the best service?

    Advice to ManagementAdvice

    Get rid of some of these people. These people are stagnant and don't encourage growth or change, or heck even positive feedback. There are several people I see walking around all day, doing NOTHING, but getting a steady check. And I mean nothing. You need to invest in your outdated, slow, inefficient systems. It's ridiculous to be a telecommunications company with poor systems and technology.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Feels like a startup.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Honolulu, HI
    Current Employee - Manager in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than a year)

    Pros

    Compensation and benefits are very competitive. The location of the main offices is great. It's nice to work downtown with all that has to offer. Hours are manageable.

    Cons

    The environment is challenging for those that would like to make a difference early on. The corporate culture is not one that embraces change, new innovative ideas and approaches. There are a large percentage of people that are quite content with the way it always was including executive leadership. Quality is also not a focus.

    Advice to ManagementAdvice

    The corporate leadership needs to instill a culture of continuous improvement and quality and promote people that innovate and think outside the box. Embrace education and training to improve the skillset and awareness of the workforce to other ways of doing things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Major Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Executive in Honolulu, HI
    Current Employee - Major Account Executive in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    You get to work in Hawaii. Quota is achievable. Telecom background is a huge help.

    Cons

    The company's backend systems are fragmented so there is a lot of manual work. The company culture could be improved.

    Approves of CEO
  9. 1 person found this helpful  

    So much opportunity surrounded by so much ineptitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer in Honolulu, HI
    Current Employee - Senior Network Engineer in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 8 years)

    Pros

    This company has the opportunity to innovate the way both consumers and telecoms provide service. There are some very talented and hard working top-tier employees - it's what keeps HT functioning. Oh, and the weather is normally great.

    Cons

    With such a proud history it's too bad mid-management runs the company and its staff into the ground. There are so many posts regarding politics as the primary issue. That's just the byproduct of the bigger issue. Management lacks the necessary direction to steer HT into a great telcom. They either attempt to copy what the large telcom companies do - which they cannot scale downwards to match the size of a small telco or mid-managers try to implement programs which only benefit their own departments. It's no wonder why HT cannot keep imported mainland talent more than 18 months before they bail.

    Advice to ManagementAdvice

    Cut out the cancerous management that has plagued the company for many years. They poison and corrupt any opportunity the new management has of turning HT around. A company cannot white-wash the stained internal politics and underhanded position jockeying with canned cultural values. If no one is serious about making a change soon then liquidate or sell to someone that can.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Honolulu, HI
    Current Employee - Analyst in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    There are many talented individuals at the working level. There are lots of opportunities to succeed

    Cons

    The company has poor direction. With proper leadership and innovation this company could do very well.

    Advice to ManagementAdvice

    thin out the top layer

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    My outlook on the company and its goals and priorities have decreased steadily over time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 10 years)

    Pros

    Compensation is reasonable, there are many opportunities to learn given the large number of departments and the people are great.

    Cons

    Employee morale is low, because: upper management is out of touch with the realities faced by individual contributors, middle level management is constantly jockeying for position, it is very political, company is out of touch with the market. People our doing what's in their own best interest and there is no unity across the company.

    Advice to ManagementAdvice

    If long-term success is desired, fix the culture issue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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