Hawaiian Telcom

  www.hawaiiantel.com
  www.hawaiiantel.com

Hawaiian Telcom Reviews

Updated September 28, 2014
Updated September 28, 2014
18 Reviews
2.0
18 Reviews
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Eric K. Yeaman
13 Ratings

Employee Reviews

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  1.  

    Good pay, poorly mismanaged company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Honolulu, HI
    Current Employee - Anonymous in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    The pay, benefits, bank in the building, downtown location and the people

    Cons

    As most have said mid level management. Too many people collecting a check for doing next to nothing. The company has the arrogance of a bigger Telcom company (say Comcast or Time Warner), without the customer base or resources. How can you have the most expensive product to your market and not invest in your company to provide the best service?

    Advice to ManagementAdvice

    Get rid of some of these people. These people are stagnant and don't encourage growth or change, or heck even positive feedback. There are several people I see walking around all day, doing NOTHING, but getting a steady check. And I mean nothing. You need to invest in your outdated, slow, inefficient systems. It's ridiculous to be a telecommunications company with poor systems and technology.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Feels like a startup.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Honolulu, HI
    Current Employee - Manager in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than an year)

    Pros

    Compensation and benefits are very competitive. The location of the main offices is great. It's nice to work downtown with all that has to offer. Hours are manageable.

    Cons

    The environment is challenging for those that would like to make a difference early on. The corporate culture is not one that embraces change, new innovative ideas and approaches. There are a large percentage of people that are quite content with the way it always was including executive leadership. Quality is also not a focus.

    Advice to ManagementAdvice

    The corporate leadership needs to instill a culture of continuous improvement and quality and promote people that innovate and think outside the box. Embrace education and training to improve the skillset and awareness of the workforce to other ways of doing things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Major Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Executive in Honolulu, HI
    Current Employee - Major Account Executive in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    You get to work in Hawaii. Quota is achievable. Telecom background is a huge help.

    Cons

    The company's backend systems are fragmented so there is a lot of manual work. The company culture could be improved.

    Approves of CEO
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  5. 1 person found this helpful  

    So much opportunity surrounded by so much ineptitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer in Honolulu, HI
    Current Employee - Senior Network Engineer in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 8 years)

    Pros

    This company has the opportunity to innovate the way both consumers and telecoms provide service. There are some very talented and hard working top-tier employees - it's what keeps HT functioning. Oh, and the weather is normally great.

    Cons

    With such a proud history it's too bad mid-management runs the company and its staff into the ground. There are so many posts regarding politics as the primary issue. That's just the byproduct of the bigger issue. Management lacks the necessary direction to steer HT into a great telcom. They either attempt to copy what the large telcom companies do - which they cannot scale downwards to match the size of a small telco or mid-managers try to implement programs which only benefit their own departments. It's no wonder why HT cannot keep imported mainland talent more than 18 months before they bail.

    Advice to ManagementAdvice

    Cut out the cancerous management that has plagued the company for many years. They poison and corrupt any opportunity the new management has of turning HT around. A company cannot white-wash the stained internal politics and underhanded position jockeying with canned cultural values. If no one is serious about making a change soon then liquidate or sell to someone that can.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Honolulu, HI
    Current Employee - Analyst in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    There are many talented individuals at the working level. There are lots of opportunities to succeed

    Cons

    The company has poor direction. With proper leadership and innovation this company could do very well.

    Advice to ManagementAdvice

    thin out the top layer

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    My outlook on the company and its goals and priorities have decreased steadily over time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 10 years)

    Pros

    Compensation is reasonable, there are many opportunities to learn given the large number of departments and the people are great.

    Cons

    Employee morale is low, because: upper management is out of touch with the realities faced by individual contributors, middle level management is constantly jockeying for position, it is very political, company is out of touch with the market. People our doing what's in their own best interest and there is no unity across the company.

    Advice to ManagementAdvice

    If long-term success is desired, fix the culture issue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    old boy politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Network Engineer in Honolulu, HI
    Former Employee - Senior Network Engineer in Honolulu, HI

    I worked at Hawaiian Telcom full-time (more than 5 years)

    Pros

    If you're a working level person that likes to learn a variety of new things, it's the place for you. Once you establish yourself as a "problem solver", you can jump into nearly every problem and build a great set of skills.

    Cons

    As much of the reviews have said and EVERYONE in the company knows. The problem is middle and upper management; mostly the former. Middle management has been a problem since the Verizon cutover. Sure, there are a bunch of intelligent people in middle management but there are also some really bad ones; ones that speak eloquently and pass off blame but deliver next to nothing. Upper management is also at fault as they cycle through people every 2-3 years, bringing new middle management from previous companies with them. Good intentions but no historical context. Furthermore, they get conned into believing the middle management that speak well. All in all, a vicious cycle.

    I loved the peers I worked with on a daily basis. The reason I left was really because there was zero accountability and way too much politics that got in the way of sound "business or technology decisions." Altogether very sad.

    Advice to ManagementAdvice

    Make a conscious decision to leave behind the idea that "we are a big company." You really aren't. I've rarely (if ever) seen an SMT member leave the 17th floor to take a good hard look at what the real problems are at the working level. Strange...considering a good chunk of the workforce is within the same building... Whether, you want to believe it or not, there are a handful of key people at the working level that have great ideas to the big problems. Take the time to identify them and listen to what they have to say.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Little vision, lots of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hawaiian Telcom full-time (more than 5 years)

    Pros

    There are many bright, dedicated, and customer focused employees on staff and within mid-management. Despite many challenges with legacy infrastructure, the overall network and services are still some of the best in the local market.

    Cons

    On a day to day basis, employees are extremely internally focused. Due to past history with poor executive management, most are extremely risk adverse, as mistakes are either punished or used in internal political machinations.

    This turnover has also resulted in a history of abandoned strategies and failed projects, which simply reinforces the culture described above. Inertia takes over, progress gets bogged down in processes which have little value, and promotions go to those who won't "rock the boat," even though they are wholly unqualified for the position. Whenever outside talent is hired to change this, it is ruthlessly undermined and eventually eliminated.

    Advice to ManagementAdvice

    Until executive management positions are filled with professionals who are focused on evolving the company and not on internal political games, Hawaiian Telcom will continue to be an extremely dissatisfying place to work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Honolulu, HI
    Current Employee - Senior Manager in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 3 years)

    Pros

    Family orientated company, upward mobility.

    Cons

    Static job, revolving door of leadership

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Hideous office politics - who you know, not what you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at Hawaiian Telcom full-time (more than 8 years)

    Pros

    some employee benefits from the collective bargaining agreement

    Cons

    Management team is there to "manage", not to work as a part of the team; therefore, they're clueless about how to solve problems. When problems occur, they're good at pointing fingers and back stabbing each other and employees, who are not on their good side.

    Advice to ManagementAdvice

    Stop hiring your friends and family members who don't have knowledge and/or experience for the jobs. It shows in their work ethics. Respect is earned, but in many cases, it's given. You created the FAST values, but you don't follow it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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