Hawaiian Telcom

  www.hawaiiantel.com
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Hawaiian Telcom Reviews

Updated May 29, 2014

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All Employees Current Employees Only

1.9 17 reviews

42% Approve of the CEO

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Eric K. Yeaman

(12 ratings)

7% of employees recommend this company to a friend
17 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Feels like a startup.

    Manager (Current Employee) Honolulu, HI

    ProsCompensation and benefits are very competitive. The location of the main offices is great. It's nice to work downtown with all that has to offer. Hours are manageable.

    ConsThe environment is challenging for those that would like to make a difference early on. The corporate culture is not one that embraces change, new innovative ideas and approaches. There are a large percentage of people that are quite content with the way it always was including executive leadership. Quality is also not a focus.

    Advice to Senior ManagementThe corporate leadership needs to instill a culture of continuous improvement and quality and promote people that innovate and think outside the box. Embrace education and training to improve the skillset and awareness of the workforce to other ways of doing things.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    Major Account Executive

    Major Account Executive (Current Employee) Honolulu, HI

    ProsYou get to work in Hawaii. Quota is achievable. Telecom background is a huge help.

    ConsThe company's backend systems are fragmented so there is a lot of manual work. The company culture could be improved.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    So much opportunity surrounded by so much ineptitude

    Senior Network Engineer (Current Employee) Honolulu, HI

    ProsThis company has the opportunity to innovate the way both consumers and telecoms provide service. There are some very talented and hard working top-tier employees - it's what keeps HT functioning. Oh, and the weather is normally great.

    ConsWith such a proud history it's too bad mid-management runs the company and its staff into the ground. There are so many posts regarding politics as the primary issue. That's just the byproduct of the bigger issue. Management lacks the necessary direction to steer HT into a great telcom. They either attempt to copy what the large telcom companies do - which they cannot scale downwards to match the size of a small telco or mid-managers try to implement programs which only benefit their own departments. It's no wonder why HT cannot keep imported mainland talent more than 18 months before they bail.

    Advice to Senior ManagementCut out the cancerous management that has plagued the company for many years. They poison and corrupt any opportunity the new management has of turning HT around. A company cannot white-wash the stained internal politics and underhanded position jockeying with canned cultural values. If no one is serious about making a change soon then liquidate or sell to someone that can.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    poor management

    Analyst (Current Employee) Honolulu, HI

    ProsThere are many talented individuals at the working level. There are lots of opportunities to succeed

    ConsThe company has poor direction. With proper leadership and innovation this company could do very well.

    Advice to Senior Managementthin out the top layer

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    My outlook on the company and its goals and priorities have decreased steadily over time.

    Anonymous Employee (Current Employee) Honolulu, HI

    ProsCompensation is reasonable, there are many opportunities to learn given the large number of departments and the people are great.

    ConsEmployee morale is low, because: upper management is out of touch with the realities faced by individual contributors, middle level management is constantly jockeying for position, it is very political, company is out of touch with the market. People our doing what's in their own best interest and there is no unity across the company.

    Advice to Senior ManagementIf long-term success is desired, fix the culture issue.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    old boy politics

    Senior Network Engineer (Former Employee) Honolulu, HI

    ProsIf you're a working level person that likes to learn a variety of new things, it's the place for you. Once you establish yourself as a "problem solver", you can jump into nearly every problem and build a great set of skills.

    ConsAs much of the reviews have said and EVERYONE in the company knows. The problem is middle and upper management; mostly the former. Middle management has been a problem since the Verizon cutover. Sure, there are a bunch of intelligent people in middle management but there are also some really bad ones; ones that speak eloquently and pass off blame but deliver next to nothing. Upper management is also at fault as they cycle through people every 2-3 years, bringing new middle management from previous companies with them. Good intentions but no historical context. Furthermore, they get conned into believing the middle management that speak well. All in all, a vicious cycle.

    I loved the peers I worked with on a daily basis. The reason I left was really because there was zero accountability and way too much politics that got in the way of sound "business or technology decisions." Altogether very sad.

    Advice to Senior ManagementMake a conscious decision to leave behind the idea that "we are a big company." You really aren't. I've rarely (if ever) seen an SMT member leave the 17th floor to take a good hard look at what the real problems are at the working level. Strange...considering a good chunk of the workforce is within the same building... Whether, you want to believe it or not, there are a handful of key people at the working level that have great ideas to the big problems. Take the time to identify them and listen to what they have to say.

    No, I would not recommend this company to a friend

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    Little vision, lots of politics

    Anonymous Employee (Current Employee)

    ProsThere are many bright, dedicated, and customer focused employees on staff and within mid-management. Despite many challenges with legacy infrastructure, the overall network and services are still some of the best in the local market.

    ConsOn a day to day basis, employees are extremely internally focused. Due to past history with poor executive management, most are extremely risk adverse, as mistakes are either punished or used in internal political machinations.

    This turnover has also resulted in a history of abandoned strategies and failed projects, which simply reinforces the culture described above. Inertia takes over, progress gets bogged down in processes which have little value, and promotions go to those who won't "rock the boat," even though they are wholly unqualified for the position. Whenever outside talent is hired to change this, it is ruthlessly undermined and eventually eliminated.

    Advice to Senior ManagementUntil executive management positions are filled with professionals who are focused on evolving the company and not on internal political games, Hawaiian Telcom will continue to be an extremely dissatisfying place to work.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Current Employee

    Senior Manager (Current Employee) Honolulu, HI

    ProsFamily orientated company, upward mobility.

    ConsStatic job, revolving door of leadership

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hideous office politics - who you know, not what you know

    Anonymous Employee (Current Employee) Honolulu, HI

    Prossome employee benefits from the collective bargaining agreement

    ConsManagement team is there to "manage", not to work as a part of the team; therefore, they're clueless about how to solve problems. When problems occur, they're good at pointing fingers and back stabbing each other and employees, who are not on their good side.

    Advice to Senior ManagementStop hiring your friends and family members who don't have knowledge and/or experience for the jobs. It shows in their work ethics. Respect is earned, but in many cases, it's given. You created the FAST values, but you don't follow it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    No future

    Senior Network Engineer (Current Employee) Honolulu, HI

    ProsGet paid to talk story most of the day.

    ConsNo future unless you're someone's golf buddy. No incentive to work hard. The lazy people get less work and the productive people have to pick up the slack. Lack of leadership. Executives get laid off yearly and they always tell the employees they left for personal reasons (bunch of bull). Huge red flag. Company can't survive as a stand alone company while competing with the big boys.

    Advice to Senior ManagementMorale is low and stop hiring your buddies that add no value. You should all be replaced. I've seen no improvement at all since Verizon sold the company to Hawaiian Telcom.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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