Hayneedle

www.hayneedleinc.com

Hayneedle Reviews

Updated January 8, 2015
Updated January 8, 2015
72 Reviews
3.3
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jon Barker
13 Ratings

Review Highlights

Pros
  • There is a sense of respect for work/life balance throughout the ranks (in 8 reviews)

  • I love the atmosphere in the work environment at Hayneedle (in 8 reviews)


Cons
  • Pay could be slightly better and no 401k match (in 6 reviews)

  • No 401k match, and salaries are lower than average (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's alright, nothing special

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Product Manager in Omaha, NE
    Former Employee - Product Manager in Omaha, NE

    I worked at Hayneedle full-time (more than a year)

    Pros

    Pretty fun atmosphere. Fairly intelligent employees as a whole (these people need to be leveraged more).

    Cons

    Worst time off policy I've ever heard of. You start with 2 weeks per year, that's it. No sick time, no "floating holidays", nothing else. So, you end up having a lot of sick people coming into the office because they don't want to burn vacation.

    Pay is fairly low for the area.

    Advice to ManagementAdvice

    Take risks. Now that their biggest competitor (Wayfair.com) has gone public and has an even bigger pile of cash, trying to go for projects that advance you 1-2% per year aren't going to cut it. You need to gamble a bit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at Hayneedle full-time (more than a year)

    Pros

    In the corporate HQ, there is a large bunch of talented individuals. My supervisor treated me very well and I felt like I was fairly compensated.

    Great flexibility and amazing work-life balance.

    Cons

    In times of lower than expected sales, the sour mood affects everyone. Raises are small and bonuses gone when the company doesn't meet specific targets. Budgets are cut as well, making it harder to progress.

    Great flexibility, but light on PTO.

    Advice to ManagementAdvice

    Continue creating a positive environment, learn how to enhance morale during downturns or increase sales.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good Company to get your foot in the door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer in Omaha, NE
    Current Employee - Buyer in Omaha, NE

    I have been working at Hayneedle

    Pros

    Other Employees Relationships
    Flexibility
    Good to get your food in the door

    Cons

    Not a lot of room for growth
    Benefits leave a lot to be desired

    Advice to ManagementAdvice

    Leadership although very transparent gives mixed messages

    No opinion of CEO
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  5.  

    Worst place EVER to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premier Product Sales in Omaha, NE
    Former Employee - Premier Product Sales in Omaha, NE

    I worked at Hayneedle full-time (less than a year)

    Pros

    Dress code is very casual

    Cons

    Upper management & supervisors have never been on the phones a day while working for Hayneedle. They like to hire outside instead of promoting within. Both upper management & supervisors are liars. The company is not what it use to be 10 years ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Omaha, NE
    Former Employee - Buyer in Omaha, NE

    I worked at Hayneedle full-time (more than a year)

    Pros

    Good culture, great people, good work/life balance

    Cons

    Lay offs, unclear direction, not keeping up with competition, low pay, expensive health insurance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great Entry Level Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hayneedle full-time (less than a year)

    Pros

    Very relaxed environment. Essentially no dress code. Fortunately compared to some other call centers you are not limited to a script that they want you to spew out to every customer. You are encouraged to be creative and transparent with each and every phone call. Coworkers are very friendly and are easy to get along with.

    Cons

    Pay is not very competitive compared to the other call centers in the area. There's a clear separation between the corporate office and the customer care center. Like someone else said, you are a bit of a second class citizen when the corporate big wigs come around.

    Advice to ManagementAdvice

    Give your employees a reason to come to work. Build morale back up instead of slowly becoming more and more corporate. Bring that small business and community feel back to the foreground of the company. The employees are happiest when they feel like they are cared about.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Variety Specialist in Omaha, NE
    Former Employee - Variety Specialist in Omaha, NE

    I worked at Hayneedle full-time (more than 3 years)

    Pros

    Fixed hours, a sitdown job. The Chalco Call Center is nicely decorated and clean.

    Cons

    Too much pressure. I saw too many people go out the door because they weren't able to make the quotas. Those that are good enough usually grow dissatisfied over the years. It's not an emotionally rewarding job. You can try moving into a lead, supervisor, tower, or corporate position, but the same story seems to hold: it either gets too tough and you get cut, or you manage to stay but grow frustrated and restless.

    Recommends
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Job is ok, but training was rushed....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Advocate in Omaha, NE
    Current Employee - Senior Customer Advocate in Omaha, NE

    I have been working at Hayneedle full-time (less than a year)

    Pros

    Your direct managers are personable and all around great and understanding people.

    Cons

    The challenges would be balancing the home and work. I work so late that i don't really get to see my kid. I miss him, but i have to work too.

    Advice to ManagementAdvice

    Work-Life balance should be your priority. When we spend more time with you then our own family, that is when we get a little discouraged. Pick your employees up when they are down instead of scheduling more overtime.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hayneedle full-time (more than 3 years)

    Pros

    Most people are great, casual dress code, employee discounts. There aren't many other pros anymore sadly. There used to be fun and excitement, now your lucky if you get to leave your desk for a bathroom break or water break without being harassed by management.

    Cons

    High turn over, inadequate staffing, fake management, no team building or focus on building a culture it's all about the numbers not so much the people.

    Advice to ManagementAdvice

    Listen to your employees and rebuild your culture to what it used to be. You've lost a lot of valuable employees who made a difference.... The VP said, "everyone is replaceable" this should not be a way of thinking when you're trying to focus on reputation and brand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Omaha, NE
    Former Employee - Operations Supervisor in Omaha, NE

    I worked at Hayneedle full-time (more than 3 years)

    Pros

    None. The cons completely outweigh the pros to the point that they don't exist.

    Cons

    By far the worst company I've ever worked for. Management is horrible, dishonest, rude, hurtful, and just plain immoral. Leaving that place was the best decision I've ever made. It was miserable walking into that place everyday. I could go into a million specifics, but I will just say move on and keep looking at other companies. Hayneedle is not worth your happiness and sanity.

    Advice to ManagementAdvice

    There's no advice to give because management is just so horrible that no one cares to listen or make changes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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