Hayneedle Reviews

Updated August 16, 2015
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3.6
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Recommend to a friend
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Jon Barker
15 Ratings

Pros
  • Good work-life balance and promotes personal growth (in 8 reviews)

  • Most people are great, casual dress code, employee discounts (in 6 reviews)

Cons
  • Regular layoffs every few years, no 401k match, salaries are low when compared to similar jobs in the market (in 6 reviews)

  • No 401K match, becoming more "corporate" than it used to be, lower than average salaries (in 4 reviews)

More Pros and Cons

73 Employee Reviews

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  1. Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time (More than 8 years)

    Pros

    Great place to work. Love the job and people

    Cons

    Health insurance not so great

    Advice to Management

    Keep up the good work


  2. Nice job, dirt pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Variety Specialist in Omaha, NE
    Current Employee - WAH Variety Specialist in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hayneedle full-time (More than a year)

    Pros

    Biggest "pro" is working from home - it's great not having to drive long distances every day - a big plus!

    Cons

    Hourly wage is horrible especially when you pay your own internet, and utilities. The $10 per hr quickly becomes $4 per hr which is impossible to live on but I guess that's the trade off right? Insurance and 401k is also deducted for what your earn so there's not much left after that.

    Advice to Management

    Try living on what you pay us, then let's talk.


  3. Helpful (2)

    I never dread going to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Hayneedle full-time

    Pros

    The people are what make this place great. Creative, smart, driven individuals with a lot of passion for what they do. Competitive salary. Casual, relaxed environment. Great work life balance and flexible hours (within reason). Employee discounts.

    Cons

    You have to be pretty aggressive to get noticed here when it comes to promotions or recognitions. There are a lot of really hard working individuals who don't get the kudos they deserve because they're not the loudest in the room, so to speak.


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  5. It's alright, nothing special

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Product Manager in Omaha, NE
    Former Employee - Product Manager in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hayneedle full-time (More than a year)

    Pros

    Pretty fun atmosphere. Fairly intelligent employees as a whole (these people need to be leveraged more).

    Cons

    Worst time off policy I've ever heard of. You start with 2 weeks per year, that's it. No sick time, no "floating holidays", nothing else. So, you end up having a lot of sick people coming into the office because they don't want to burn vacation. Pay is fairly low for the area.

    Advice to Management

    Take risks. Now that their biggest competitor (Wayfair.com) has gone public and has an even bigger pile of cash, trying to go for projects that advance you 1-2% per year aren't going to cut it. You need to gamble a bit.


  6. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hayneedle full-time (More than a year)

    Pros

    In the corporate HQ, there is a large bunch of talented individuals. My supervisor treated me very well and I felt like I was fairly compensated. Great flexibility and amazing work-life balance.

    Cons

    In times of lower than expected sales, the sour mood affects everyone. Raises are small and bonuses gone when the company doesn't meet specific targets. Budgets are cut as well, making it harder to progress. Great flexibility, but light on PTO.

    Advice to Management

    Continue creating a positive environment, learn how to enhance morale during downturns or increase sales.


  7. Good Company to get your foot in the door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Omaha, NE
    Current Employee - Buyer in Omaha, NE
    No opinion of CEO

    Pros

    Other Employees Relationships Flexibility Good to get your food in the door

    Cons

    Not a lot of room for growth Benefits leave a lot to be desired

    Advice to Management

    Leadership although very transparent gives mixed messages


  8. Helpful (1)

    Worst place EVER to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Product Sales in Omaha, NE
    Former Employee - Premier Product Sales in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hayneedle full-time (Less than a year)

    Pros

    Dress code is very casual

    Cons

    Upper management & supervisors have never been on the phones a day while working for Hayneedle. They like to hire outside instead of promoting within. Both upper management & supervisors are liars. The company is not what it use to be 10 years ago.


  9. Helpful (4)

    Just ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Omaha, NE
    Former Employee - Buyer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hayneedle full-time (More than a year)

    Pros

    Good culture, great people, good work/life balance

    Cons

    Lay offs, unclear direction, not keeping up with competition, low pay, expensive health insurance


  10. Helpful (2)

    Great Entry Level Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time (Less than a year)

    Pros

    Very relaxed environment. Essentially no dress code. Fortunately compared to some other call centers you are not limited to a script that they want you to spew out to every customer. You are encouraged to be creative and transparent with each and every phone call. Coworkers are very friendly and are easy to get along with.

    Cons

    Pay is not very competitive compared to the other call centers in the area. There's a clear separation between the corporate office and the customer care center. Like someone else said, you are a bit of a second class citizen when the corporate big wigs come around.

    Advice to Management

    Give your employees a reason to come to work. Build morale back up instead of slowly becoming more and more corporate. Bring that small business and community feel back to the foreground of the company. The employees are happiest when they feel like they are cared about.


  11. Helpful (2)

    Eh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Variety Specialist in Omaha, NE
    Former Employee - Variety Specialist in Omaha, NE
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Hayneedle full-time (More than 3 years)

    Pros

    Fixed hours, a sitdown job. The Chalco Call Center is nicely decorated and clean.

    Cons

    Too much pressure. I saw too many people go out the door because they weren't able to make the quotas. Those that are good enough usually grow dissatisfied over the years. It's not an emotionally rewarding job. You can try moving into a lead, supervisor, tower, or corporate position, but the same story seems to hold: it either gets too tough and you get cut, or you manage to stay but grow frustrated and restless.



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