Hayneedle Reviews

Updated August 19, 2014
Updated August 19, 2014
63 Reviews

3.8
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jon Barker
7 Ratings

Review Highlights

Pros
  • There is a sense of respect for work/life balance throughout the ranks (in 6 reviews)

  • I love the atmosphere in the work environment at Hayneedle (in 8 reviews)


Cons
  • Pay could be slightly better and no 401k match (in 6 reviews)

  • No 401k match, and salaries are lower than average (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Really enjoy working at Hayneedle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hayneedle full-time for more than 3 years

    Pros

    Hayneedle has a very laid-back atmosphere, casual dress, great people, dynamic environment (if you're on the right team), the past few years we've had summer hours where we can leave at noon on Fridays, and great work life balance.

    Cons

    Pay could be slightly better and no 401k match.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at Hayneedle full-time for more than 5 years

    Pros

    Great atmosphere, flexibility, and people.

    Cons

    No 401K match, becoming more "corporate" than it used to be, lower than average salaries.

    Advice to ManagementAdvice

    Add 401K match

    Recommends
    Neutral Outlook
  3. 4 people found this helpful  

    Smoke & Mirrors

    Current Employee - Merchandising  in  Omaha, NE
    Current Employee - Merchandising in Omaha, NE

    I have been working at Hayneedle full-time for more than 3 years

    Pros

    There are some really good people I work with. They are smart and hard working. Having a casual dress policy is nice.

    Cons

    The pay is not good considering the hours they want us to work. And we are now expected to do even more with the same salary. Everything is about the bottom line and so now they are changing our bonus structure. They do claim transparency but it's really just smoke and mirrors.

    Advice to ManagementAdvice

    Spend a little bit of time delving into what your senior level management (some execs even) are up to. Lots of underhanded tactics. Morale was low around here before the lay-offs and now it's even worse.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    ZERO job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Omaha, NE
    Former Employee - Manager in Omaha, NE

    I worked at Hayneedle full-time for more than 3 years

    Pros

    some of the people are nice

    Cons

    this company has changed names three times, twice while i was employed - and on both occassions they went through lay offs, of which I was impacted. there is a reason people at all levels are leaving this company, not only because there are better opportunities and companies out there, but there is zero job security. people in the highest of positions are unapproachable. human resources does not have your back. too many changes in leadership.

    Advice to ManagementAdvice

    quit laying people off

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Mixed bag, but a decent place to start out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer  in  Omaha, NE
    Current Employee - Developer in Omaha, NE

    I have been working at Hayneedle full-time for more than a year

    Pros

    Friendly work environment, cool co-workers, decent hierarchy organization

    Cons

    Insurance was expensive, pay was lower than average for IT jobs in the area, and no 401K match

    Advice to ManagementAdvice

    401K match

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Be heard and make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hayneedle full-time

    Pros

    the company is still small enough that your contribution makes a difference and you can see the results.

    Cons

    there's a lot of activity without always a measurement of results or ROI.

    Advice to ManagementAdvice

    continue to invest in the future, but take the time needed to analyze the return on all that activity.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A call center, but not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Advocate  in  Omaha, NE
    Current Employee - Senior Customer Service Advocate in Omaha, NE

    I have been working at Hayneedle full-time for less than a year

    Pros

    It is a call center, but one in which the employees are given tools to actually fix customer's problems. Instead of saying, "We don't do that." to hundreds of people a day, we are encouraged to think outside the box to help customers with problems. A laid-back work atmosphere and easily-available overtime is a nice bonus.

    Cons

    It is still a call center; there is not a mindlessly-easy employee interface, you actually need the training offered.

    Advice to ManagementAdvice

    Don't make too many changes too fast; you have a good thing here and it would be sad to see the personal service buried under an avalanche of red tape and 'QA' demands.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good company, terrible position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Advocate  in  Omaha, NE
    Former Employee - Senior Customer Service Advocate in Omaha, NE

    I worked at Hayneedle full-time for less than a year

    Pros

    I liked working for Hayneedle as a company. They are very much "in the now" in terms of employee relations, training, and atmosphere. The call center environment is casual, and there are many different personality types employed by the company. Scheduling is moderately flexible - sometimes they will work with you and sometimes they cannot.

    As a company, they are one of the better organizations I've worked for.

    Cons

    The job, on the other hand, is not one I would recommend to many people.

    The customer service call-center job is not for the soft, as you spend your days listening to customer complaints and problems, and some of the customers are very abusive. You are encouraged to "think outside the box" to resolve these problems, but really there is very little "outside the box" that you can do - most of the time either the problem can be easily fixed or not at all, and a lot of it is outside of your hands as a care rep. You're either waiting on shipping or the supplier.

    There was also a heavy focus on short call times. It's understandable that a call center wants to handle as many calls as they can, but the flip side is that I felt that service took a back seat. It was counted against me any time I had to spend extra time working with a customer on perhaps a complex or detailed problem, and there was very little time available for follow-up with a customer or supplier.

    Lastly, it felt like any time a customer was not happy with the response they were given, generally regarding return window or refund availability, they would just ask to speak to a supervisor. It seems like the leads and supervisors would more often than not just give them what they wanted. I feel like if a lead is going to just do so, they should give more power to the service reps. Otherwise the service reps just look like the bad guys who don't want to provide good service, when they would be thrilled to make a customer happy.

    Advice to ManagementAdvice

    Let customer service reps focus on customer service over call time. Seasonal people especially come in with the desire to provide excellent customer service, but are then pushed into giving more cookie-cutter, quick responses in order to take tons of calls.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Easy going and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Omaha, NE
    Current Employee - Intern in Omaha, NE

    I have been working at Hayneedle full-time for less than a year

    Pros

    This place is an easy company for which to work. They have no dress code and even the upper management is nice to the average employee. Since the company is growing there is a lot of room for advancement.

    Cons

    Being such and easy going place can be difficult for people the need direction.

    Advice to ManagementAdvice

    Doing a great job of pushing toward growth. The only thing that Hayneedle doesn't have that would be great is a gym.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at Hayneedle full-time

    Pros

    casual atmosphere, healthy culture without a lot of politics, smart people

    Cons

    a 40 hour week makes you a slacker

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Hayneedle? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.