Hcsc Reviews

Pros

Good benefits
Low stress
Work life balance is good

Cons

Lots of old people clogging up the system
Lack of recognition
Poor management

Pros

A good entry level position for someone how is brand new to IT
It's a good place to wait out the job market
They had a really good answer book for their systems

Cons

Working for the ITG Service Center which is the 1st level support area can be best describe as being a teenager working at McDonald's. They treat you as if you are not to be trusted and there is very little in the way or encouragement to innovate or put any sort of effort in to the position. Managers are just there to tell you what you did wrong and threaten you with performance plan or termination. They have no clue on how to mentor anyone. Most people here worry most of time that they will be walked out at a moments notice for some arbitrary rule violation. There is a high turnover rate here. The job itself was pretty easy because it was first level and you had any type of IT experience. It's the management that makes such a horrid place to work.

Advice to Senior Management

Get managers who know how to mentor and know how to manage people.

Trust your people to do their jobs.

Stop treating your contractors like children and like adults

Pros

If you believe in our mission to cure the sick, which I do, then you will have the chance to further it.
Great salary...pretty good benefits.
Great downtown location and building.

Cons

If you are in IT, kiss planning for your weekends goodbye...at least personal stuff that is.
Limited training opportunities for IT folks.
Programmers looked down upon as replaceable, nonskilled cogs.
IT upper management are out of their minds when it comes to scheduling work.
This company clearly values Diversity ("special treatment for selected groups") over Excellence. It is sickening.

Advice to Senior Management

"Poorly planning and quickly and forcefully executing" is not the way to run an IT organization.

Pros

Very challenging work with opportunity to become well-versed in health insurance industry. Lots of room to implement improvements in process and technology which opens opportunity for visibility as Senior Management is heavily involved in day-to-day work with all staff.

Cons

too many projects running concurrently with same timelines
stone-age technology
limited test environments
SDLC is not always consistently executed

Advice to Senior Management

Reduce project load ran in parallel or increase staff count and expand test & development environment

Pros

Competetive Benefit package includes pension and 401k.

Cons

Very inconsistent organizational culture ; Performace is valued in some areas and not so much in others.

Advice to Senior Management

Grow Up ; Need to recognize hard workers and difference makers rather than loud mouths

Pros

Pay & Benefits are decent, though I foresee many of those going away once competent management and a culture of accountability are brought in. Company is "member-owned" or another way of saying "we don't care how we spend the money". But this is currently an advantage. If you're half-smart you can skate until you find something better. If this company should ever go public, it would be about 1/20th the size and have 16 less levels of management.

Cons

Performance reviews are a joke. The only way you can get a good one is to kiss up to your management and don't ever make them look bad. Working here is more like babysitting grown children than actually moving the business forward.

Advice to Senior Management

Learn how to accept the fact that you do not know how to run a business, and in any publicly-owned company you would be a janitor.

Pros

If you want to live at work with a required 20 hours of overtime a week, and if you think your job is more important than your family or your health. Then HCSC is the place for you!

Cons

Every 5 minutes they are changing guidelines on how to process claims. They don't know what in the heck they are doing! When they took over BCBS of Oklahoma everything went to Heck in a hand basket! It is amazing how such a big company as HCSC hires all these cheifs and not enough indians..and the cheifs all all taking 2 hour lunches spending all their time on 4 hour conference calls which are unneccesary! I could go on and on!!

Advice to Senior Management

Get a clue! process a few claims or better yet.....try processing 500 claims a day with the guidelines changing every 5 minutes and not allowed to get but 1 error on them. Oh, and on top of that...be constantly harrassed by your bosses that if you dont process the 500 claims a day with only 1 error then you will lose your job! CLASSIC!

Pros

benefits, job security, pay, comraderie

Cons

schedule, advancement opportunity, performance reviews have unreachable goals

Advice to Senior Management

have a meeting with employees to see what can be improved

Pros

People are awesome, benefits are great

Cons

it's a changing c ompany- going for the better

Advice to Senior Management

go with what you're doing

Pros

good work group and nice project

Cons

too much politics and too many high school drop-outs

Advice to Senior Management

too much politics