Health Advocate Reviews

Updated August 14, 2015
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2.7
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Michael Cardillo
13 Ratings

34 Employee Reviews

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  1. Helpful (1)

    VP Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Plymouth Meeting, PA
    Former Employee - Sales Executive in Plymouth Meeting, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Health Advocate full-time (More than 3 years)

    Pros

    Freedom to manage your own business plan. Good product quality. Work life balance was good if you managed it appropriately and say no to unnecessary travel.

    Cons

    Management was dogmatic and draconian. Minimal support, but in retrospect it forces you to become a much better business person than you ever thought you would become. Much like a university of sales management with baptism by fire . Think of "Survivor" & "The Apprentice" wrapped up in a job and that sums up your career experience at Health Advocate.


  2. Look elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Fellow coworkers are great. No weekend work

    Cons

    Micromanagement at its highest Supervisors are glorified babysitters with no real authority to effect change

    Advice to Management

    Let your manager do what you hire them to do mange the department. Listen to your employees who actually do the job and not a director who leads by bullying.. Procedures that worked when you opened the doors are outdated, cumbersome and ineffective. You need innovators not regulators.


  3. Helpful (1)

    Okay, but don't stay long.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plymouth Meeting, PA
    Former Employee - Anonymous Employee in Plymouth Meeting, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Health Advocate full-time (More than 3 years)

    Pros

    My salary was competitive and I liked the other members of my team. I got to work on some interesting projects. There were many perks to working here in the beginning, but these decreased over time.

    Cons

    Micromanagement. Bullying and aggression from upper management. Favoritism. Inconsistent application of rules across team members. Inability to plan ahead, even for annual recurring projects resulting in unnecessary stress and last minute scrambling. Management often unavailable making it difficult for you to do your job. Lack of communication.

    Advice to Management

    If you respect your employees they will respect you. Consider autonomy and treating individuals like adults.


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  5. Helpful (1)

    customer care associate, benefits specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Health Advocate full-time (More than a year)

    Pros

    Nice people, with the exception of upper management, people are happy to start there but then within a week, they realize they made the wrong decision

    Cons

    upper management have no idea what they are doing. Upper managers to have no idea or even care how low morale is in the company. There are two people who are so clueless and micromanage everything and they don't understand their outcomes. Face it, people are fleeing from the company because of two Napoleanic people. West Corp needs to wake up and fire these two upper managers, it's become a joke on how many people leave very week Everyone is unhappy and no one cares.

    Advice to Management

    Fire the two micromanagers and listen to the people in the trenches. West, if your intent is to run this company into the ground and move things to Nebraska, do it and put us all out our misery! No wonder everyone is running to the other company up the road


  6. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Plymouth Meeting, PA
    Current Employee - Claims Specialist in Plymouth Meeting, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great staff, lunches, couches, lounging area and more

    Cons

    It was a tall buildign with not enough elevatiors

    Advice to Management

    Hire more people


  7. Good experience ... If you've never worked before

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Health Advocate full-time

    Pros

    I have Nice co-workers and there is good cafe onsite... Trying to think of more.

    Cons

    The company is cheap. No one makes a real salary. The raises are mediocre as well so if you're thinking about starting low and working into a real salary quickly -guess again. Lots of micromanaging by upper management. This seems to be a common theme for call centers. New employees coming in the first year have very little PTO bc they've been bought out by West.

    Advice to Management

    Increase salaries. Be competitive especially if you won't provide decent PTO.


  8. Appeals specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Health Advocate full-time

    Pros

    Helping people navigate through our health system in many various ways. People helping people. Health advocate employees kind and truly caring about the clients we are assisting. Doctors, many nurses, benefit-claims-appeal Specilists all knowledgable and willing to help with medical info, wellness, EAP, insurance questions.

    Cons

    Work load is heavy at all times. Miss a day and you are a day behind for a long time. Coordination of processes within each department needs to be addressed , as there is little collaboration between colleagues- no time . No departmental meetings.

    Advice to Management

    Analytics need to accessable to employees so we know where we stand with metrics.


  9. Micromanagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate-Benefit Specialist in Plymouth Meeting, PA
    Former Employee - Customer Care Associate-Benefit Specialist in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I didn't see too many pros with this company. Good pay

    Cons

    They micromanage, they do not give any accolades to their employees. If you don't have a life at all the evening shift would be your best bet. I have gotten written up for the most adolescent things I would recommended this position to anyone wanting to be a robot for a company. This is not for someone wanting a regular 9-5

    Advice to Management

    Clean the lower management house


  10. Helpful (1)

    Engage2Health- Don't Waste Your Time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Westlake Village, CA
    Former Employee - Anonymous Employee in Westlake Village, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Health Advocate full-time (Less than a year)

    Pros

    No weekends, decent hours, free coffee and tea, some free lunches

    Cons

    Poor management, low employee moral, uneasy work environment, very little to no training, seems to not care for his employees, poor pay...I think that about covers it.

    Advice to Management

    Provide training, truly care about your employees, if someone makes a mistake don't hold it against them, allow the opinions of others.


  11. engage2Health-- Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Consultant in Westlake Village, Los Angeles, CA
    Former Employee - Management Consultant in Westlake Village, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Health Advocate full-time

    Pros

    - Exposure to intelligent individuals who are respected in the field - Able to gain hands-on project management experience - Great work environment where new ideas are not only welcomed, but encouraged! - Modern office - Kind co-workers - All around awesome work environment

    Cons

    - If you are a driven, hardworking individual there are no real cons. - If you are looking for an easy job where you can slack-off—don’t apply

    Advice to Management

    engage2Health (a Health Advocate Company) is truly a remarkable place to work. At engage2Health you will be exposed to intelligent individuals who have meaningful industry experience. Here you will be able to grow professionally relatively quickly as you will be able to gain hands-on project management experience, as well as gain an in-depth knowledge of systems like SAS and SQL. At engage2Health the possibilities are truly limitless as management is very open to new ideas, whether it be publishing a research paper, new project idea, or a method of improving an existing process—your creativity is the only limit. My advice to management would be to keep on doing what you are doing.



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