Health Dialog

  www.healthdialog.com
  www.healthdialog.com
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Health Dialog Reviews in Manchester, NH

Updated August 28, 2014
Updated August 28, 2014
67 Reviews
2.5
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Health Dialog CEO Robert Mandel
Robert Mandel
11 Ratings

Review Highlights

Pros
  • Good benefits, Nice life/work balance, Good Co-workers (in 7 reviews)

  • Used to be a nice work environment filled with great people (in 6 reviews)


Cons
  • work life balance did not exist and it was expected that you would work weekends / evenings (in 3 reviews)

  • Employees are under constant pressure & the there is generally low morale (in 4 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A very positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Manchester, NH
    Former Employee - Customer Service in Manchester, NH

    I worked at Health Dialog full-time for more than 8 years

    Pros

    I enjoyed the chance to engage with clients and address any of their questions or concerns on how their health benefits worked for them. My co-workers were fantastic to work with, and I gained a great deal of knowledge on how to take better care of my health needs. Everyone looked out for one another and kept in touch when they left the company.

    Cons

    The company let go of too many good people when in restructured its growth plan. Now they have to go out and spend more resources on hiring for some of those positions.

    Advice to ManagementAdvice

    Return to the practice of quarterly meetings with people at different sites. Face to face contact between employees and management benefits both parties and gives a chance to address concerns and answer questions more directly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Once a great place, no longer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Coach  in  Bedford, NH
    Current Employee - Health Coach in Bedford, NH

    I have been working at Health Dialog full-time for more than 10 years

    Pros

    The people are devoted to the members they support. They still have a goal to succeed.

    Cons

    No longer care about employees or members. It is all about numbers, not quality

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great people , No vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Bedford, NH
    Former Employee - Manager in Bedford, NH

    I worked at Health Dialog full-time for more than 5 years

    Pros

    Good benefits, Nice life/work balance, Good Co-workers

    Cons

    Terrible vision and long range planning, not much personal advancement available, Ship began to sink in 2009. Rite Aid bought a hollow shell. BUPA couldn't get it work.

    Advice to ManagementAdvice

    Need new upper level management, need product vision

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good people, leadership lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bedford, NH
    Current Employee - Anonymous Employee in Bedford, NH

    I have been working at Health Dialog full-time for more than 5 years

    Pros

    Co-workers are amazing and supportive people to each other. They truly embrace the company's vision of helping others live longer, happier, and healthier lives. They encourage each other in healthier lifestyle choices. They also co-operate to accomplish the task at hand and are willing to train others in what they do so others can learn more.

    Cons

    Company is currently redefining their goals and mission. This leads to confusion about where the company is going and a strong detachment between the executive leadership and every day workers.

    Advice to ManagementAdvice

    No one can follow your vision if you can't connect it to what they do every day. Fixing something for now is never the right answer. Instead of rebuilding the wrong thing, you should take the time to build it right the first time.

    Recommends
    Neutral Outlook
  6. 3 people found this helpful  

    No Vision, No innovation, No Future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Bedford, NH
    Current Employee - Senior Software Engineer in Bedford, NH

    I have been working at Health Dialog full-time for more than 5 years

    Pros

    Most of the technical people are actually quite knowledgeable, competent and smart. Super friendly too. It's when ppl get the word "Director" in their title... that's when things take a wrong turn. I don't think anyone in the company history ever complained that the pay isn't great. One of the highest paying employers around. Flexible hours and awesome work-life balance.

    Cons

    Forget about growth opportunities. Nonexistent. 4 years ago there were 1800+ employees. Today the number barely crosses 500. Layoffs every 6 months on average for the past 4 years. We might actually be able to break some dubious record in 2012 with 3 layoffs in one calendar year. But it wasn't always this bad. When I started here, the company was doing quite good. Failure to innovate was it's demise. Constant political battles up top. I have seen first hand that all it takes is a handful of selfish senior level execs to absolutely destroy a company. I have seen a top level exec in charge of a legacy system instruct his directs to do whatever they can to sabotage the development of a new system. Go figure. The CXOs must realize that it's "innovate-or-die". That's how this country was built. This company forgot that a long time ago and as a result, it is probably going to close its doors soon. RIP Health Dialog.

    Advice to ManagementAdvice

    Hey Bupa, Clean house and start from up top. With the CEO. May be you will be able to salvage whatever's left.

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    Going.....going.......gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer  in  Bedford, NH
    Former Employee - Technical Support Engineer in Bedford, NH

    I worked at Health Dialog full-time for more than 5 years

    Pros

    WAS a great company to work for when it was growing faster than it could handle.

    Cons

    Ready to go under any second now, a sinnking ship with an incompetent captian and no rudder that keeps tossing the crew (layoff after layoff) and equipment (closing offices and cutting back on every piece of equipment and support contracts) overboard in hopes to keep it afloat. Parent company needs to gain control or sink it.

    Advice to ManagementAdvice

    You're out of touch.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Great environment, worthwile work, and support from everywhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inventory Coordinator  in  Bedford, NH
    Former Employee - Inventory Coordinator in Bedford, NH

    I worked at Health Dialog

    Pros

    The business is not run blindly or wrecklessly. The managers and supervisors are strong, but fair. With the healthcare industry you have to abide by certain rules and they make sure you do by supporting you and your questions. Upper management, CEO included, are open and welcoming to communications from ALL employees. I enjoyed working there very much and miss everyone.

    Cons

    As with many companies, layoffs happen and it can be stressful. It can be stressful at first, but once you get the hang of working there and learning about what they do, you can't help but feel good.

    Advice to ManagementAdvice

    Continue to get your work and messages out to the people. I think what service you offer is important and relative!

    Recommends
  9. 2 people found this helpful  

    Better under Bupa?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Staff  in  Bedford, NH
    Current Employee - IT Staff in Bedford, NH

    I have been working at Health Dialog

    Pros

    Good mission - Proved way to help people
    Coaches are great people. Very nice!
    Paychecks have not bounced
    Good location - easy to get to.

    Cons

    IT Management has no technical knowledge and leadership is lacking.
    The CIO has Zero vision. It is hard to come to work everyday.
    Everyone feels the same way but they are scared to say anything.
    Bad bad bad.

    Advice to ManagementAdvice

    Resign. Sell the company back to George

    Doesn't Recommend
  10. 1 person found this helpful  

    Weird

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Ops  in  Bedford, NH
    Former Employee - IT Ops in Bedford, NH

    I worked at Health Dialog

    Pros

    In the beginning everything was good. Seemed focused and exciting. Had good beni's

    Cons

    The health care plan changed to CIGNA :( Management Changed :( Dazed & Confused path.

    Advice to ManagementAdvice

    Treat your workers with respect, Lying to people will come back to haunt you. Getting young managers to do your dirty work will bite you in the Azz.

  11. 3 people found this helpful  

    Place to Go if you want your career to die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bedford, NH
    Current Employee - Anonymous Employee in Bedford, NH

    I have been working at Health Dialog

    Pros

    paycheck
    co workers, most are great
    convenient location
    allows you to work remotely in certain positions
    competitive pay for most positions

    Cons

    Absolutely no training -they do not invest in their employees
    Lack of advancement -
    Poor management, Management who cost the company millions in cost overruns on projects that ultimately failed
    Too many married couples at Beford esp. in management

    Advice to ManagementAdvice

    Invest in your employees
    Be honest with your employees
    Hire managers with a proven track record
    Get rid of married couples in mgt. very bad for business and employees

    Doesn't Recommend

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