Health Dialog
2.5 of 5 63 reviews
www.healthdialog.com Boston, MA 500 to 999 Employees

Health Dialog Reviews in Manchester, NH

Updated May 21, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.3 11 reviews

                             

0% Approve of the CEO

Health Dialog CEO Robert Mandel

Robert Mandel

(1 ratings)

33% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    A very positive experience

    Customer Service (Former Employee)
    Manchester, NH

    ProsI enjoyed the chance to engage with clients and address any of their questions or concerns on how their health benefits worked for them. My co-workers were fantastic to work with, and I gained a great deal of knowledge on how to take better care of my health needs. Everyone looked out for one another and kept in touch when they left the company.

    ConsThe company let go of too many good people when in restructured its growth plan. Now they have to go out and spend more resources on hiring for some of those positions.

    Advice to Senior ManagementReturn to the practice of quarterly meetings with people at different sites. Face to face contact between employees and management benefits both parties and gives a chance to address concerns and answer questions more directly

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Great people , No vision

    Manager (Former Employee)
    Bedford, NH

    ProsGood benefits, Nice life/work balance, Good Co-workers

    ConsTerrible vision and long range planning, not much personal advancement available, Ship began to sink in 2009. Rite Aid bought a hollow shell. BUPA couldn't get it work.

    Advice to Senior ManagementNeed new upper level management, need product vision

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Good people, leadership lacking

    Anonymous Employee (Current Employee)
    Bedford, NH

    ProsCo-workers are amazing and supportive people to each other. They truly embrace the company's vision of helping others live longer, happier, and healthier lives. They encourage each other in healthier lifestyle choices. They also co-operate to accomplish the task at hand and are willing to train others in what they do so others can learn more.

    ConsCompany is currently redefining their goals and mission. This leads to confusion about where the company is going and a strong detachment between the executive leadership and every day workers.

    Advice to Senior ManagementNo one can follow your vision if you can't connect it to what they do every day. Fixing something for now is never the right answer. Instead of rebuilding the wrong thing, you should take the time to build it right the first time.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    3 people found this helpful  

    No Vision, No innovation, No Future.

    Senior Software Engineer (Current Employee)
    Bedford, NH

    ProsMost of the technical people are actually quite knowledgeable, competent and smart. Super friendly too. It's when ppl get the word "Director" in their title... that's when things take a wrong turn. I don't think anyone in the company history ever complained that the pay isn't great. One of the highest paying employers around. Flexible hours and awesome work-life balance.

    ConsForget about growth opportunities. Nonexistent. 4 years ago there were 1800+ employees. Today the number barely crosses 500. Layoffs every 6 months on average for the past 4 years. We might actually be able to break some dubious record in 2012 with 3 layoffs in one calendar year. But it wasn't always this bad. When I started here, the company was doing quite good. Failure to innovate was it's demise. Constant political battles up top. I have seen first hand that all it takes is a handful of selfish senior level execs to absolutely destroy a company. I have seen a top level exec in charge of a legacy system instruct his directs to do whatever they can to sabotage the development of a new system. Go figure. The CXOs must realize that it's "innovate-or-die". That's how this country was built. This company forgot that a long time ago and as a result, it is probably going to close its doors soon. RIP Health Dialog.

    Advice to Senior ManagementHey Bupa, Clean house and start from up top. With the CEO. May be you will be able to salvage whatever's left.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    3 people found this helpful  

    Going.....going.......gone

    Technical Support Engineer (Former Employee)
    Bedford, NH

    ProsWAS a great company to work for when it was growing faster than it could handle.

    ConsReady to go under any second now, a sinnking ship with an incompetent captian and no rudder that keeps tossing the crew (layoff after layoff) and equipment (closing offices and cutting back on every piece of equipment and support contracts) overboard in hopes to keep it afloat. Parent company needs to gain control or sink it.

    Advice to Senior ManagementYou're out of touch.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Great environment, worthwile work, and support from everywhere.

    Inventory Coordinator (Former Employee)
    Bedford, NH

    ProsThe business is not run blindly or wrecklessly. The managers and supervisors are strong, but fair. With the healthcare industry you have to abide by certain rules and they make sure you do by supporting you and your questions. Upper management, CEO included, are open and welcoming to communications from ALL employees. I enjoyed working there very much and miss everyone.

    ConsAs with many companies, layoffs happen and it can be stressful. It can be stressful at first, but once you get the hang of working there and learning about what they do, you can't help but feel good.

    Advice to Senior ManagementContinue to get your work and messages out to the people. I think what service you offer is important and relative!

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    2 people found this helpful  

    Better under Bupa?

    IT Staff (Current Employee)
    Bedford, NH

    ProsGood mission - Proved way to help people
    Coaches are great people. Very nice!
    Paychecks have not bounced
    Good location - easy to get to.

    ConsIT Management has no technical knowledge and leadership is lacking.
    The CIO has Zero vision. It is hard to come to work everyday.
    Everyone feels the same way but they are scared to say anything.
    Bad bad bad.

    Advice to Senior ManagementResign. Sell the company back to George

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Weird

    IT Ops (Former Employee)
    Bedford, NH

    ProsIn the beginning everything was good. Seemed focused and exciting. Had good beni's

    ConsThe health care plan changed to CIGNA :( Management Changed :( Dazed & Confused path.

    Advice to Senior ManagementTreat your workers with respect, Lying to people will come back to haunt you. Getting young managers to do your dirty work will bite you in the Azz.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    3 people found this helpful  

    Place to Go if you want your career to die

    Anonymous Employee (Current Employee)
    Bedford, NH

    Prospaycheck
    co workers, most are great
    convenient location
    allows you to work remotely in certain positions
    competitive pay for most positions

    ConsAbsolutely no training -they do not invest in their employees
    Lack of advancement -
    Poor management, Management who cost the company millions in cost overruns on projects that ultimately failed
    Too many married couples at Beford esp. in management

    Advice to Senior ManagementInvest in your employees
    Be honest with your employees
    Hire managers with a proven track record
    Get rid of married couples in mgt. very bad for business and employees

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Once growing company seems to have lost its way

    Anonymous Employee (Former Employee)
    Manchester, NH

    ProsGood benefits and great people. Most people really care about what they are doing. Company had a very strong sense of mission, but that seems to be disappearing.

    ConsNot very people oriented any more. New managers are focused solely on productivity and not about the mission. Inflexible on scheduling work hours.

    Advice to Senior ManagementLeaders should think more about the people - they are supposed to be the most important resource. There is a lot of favoritism that effects management decisions. You cannot get ahead unless you are one of the 'favored ones'.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Health Dialog? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Health Dialog reviews and ratings in Manchester, NH — including employee satisfaction and approval rating for Health Dialog CEO Robert Mandel. All 11 reviews posted anonymously by Health Dialog employees.