Health Net Federal Services

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Health Net Federal Services Reviews

Updated August 8, 2014
Updated August 8, 2014
19 Reviews

3.5
19 Reviews
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Recommend to a friend
Approve of CEO
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Thomas F. (Tom) Carrato
9 Ratings

Employee Reviews

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  1.  

    Health Net Federal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative  in  Folsom, CA
    Former Employee - Member Service Representative in Folsom, CA

    Pros

    Great environment to work for. There is always something to learn. There is plenty of room to grow you really need to have endurance to stay in this job.

    Cons

    Sometimes there is a lack of leadership or management on the floor.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    No growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    Pros

    The pay rate is decent for the job at hand and far better than what is available in today's market. They do their best to help the bene's and their family members.

    Cons

    There is no room for growth unless you are able to move to another location outside of your region. Management doesn't care about the employees just the bottom line.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    csr Health Net Federal Services

    Current Employee - Customer Service Representative  in  Johnstown, PA
    Current Employee - Customer Service Representative in Johnstown, PA

    Pros

    the most you'll make in the area as a csr; opportunity for overtime ; good health care benefits

    Cons

    if its a busy month they mandate overtime Mondays and sometimes Tuesdays as well ; pto requests typically denied; like most call centers strict about amount of time allotted off of the phone ; hard to get and stay approved for FMLA ; used to only be open 7am-7pm est now 24 hrs as new employee likely to get later or overnight shifts ; supervisors aren't always available when needed

    Advice to ManagementAdvice

    More opportunities for advancement; better availability to direct supervisors ; focus more on the customer and not meeting SOPs

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  5.  

    Great Company to work for, but difficult to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    Pros

    Most low level managers and directors are very flexible when it comes to balancing work and personal lives.
    Pay ranges are fair compared to other companies in the industry.
    Health coverage is excellent, they even cover unmarried and unregistered partners and their children.

    Cons

    Difficult to move up in the organization due to low levels of turnover and vacancies.
    Yearly increase in health care costs results in less take home pay each year.
    Very few salary increases within same position, and when you do receive an increase, it usually does not match the raising cost of health care.

    Advice to ManagementAdvice

    Provide more opportunities for advancement.
    Provide better yearly salary increases to at least ensure take home pay is not significantly decreased every year.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Your experience here really depends on what department you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Have Had A Few  in  Rancho Cordova, CA
    Current Employee - Have Had A Few in Rancho Cordova, CA

    Pros

    Great people to work with (for the most part).
    Work that is meaningful (providing healthcare to military members, vets, retirees and their families).
    Pay and benefits are better than average...all federal holidays are paid, most of your health insurance is paid, you get dental, vision, employee assistance program, long term/short term disability insurance, 401k, etc. The college tuition reimbursement is excellent...$7000 a year...unheard of in this day and age!
    Severance packages are generous if you get laid off.
    Once hired on here it's hard to get fired.

    Cons

    Horrible IT issues. I've been with the company 10 years and can't figure out for the life of me why they haven't figured out how to fix the IT issues.
    This division of Health Net is under federal contract, so every few years (when the contract is up) threats of layoffs appear. It seems to be more of a weeding out process IMO, where they let go of the weak and the strong survive.
    Working in referrals and authorizations, enrollment, or customer service can be pretty tough. Overtime is frequent and often required (though there are ways around it).
    Your experience really depends on the manager you have too. Some managers are very cool and competent, some are just plain awful (unskilled, unknowledgeable, not understanding, no leadership skills, etc).
    Change here is constant and there are often many demands put upon the company by the gov't per contractual requirements.

    Advice to ManagementAdvice

    If you don't have a college degree, get one. In today's day and age, there is no excuse not to have one, especially when you work for a company who pays for it.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Health Net was an organization focused on professional growth and continued education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tricare Service Advocate
    Former Employee - Tricare Service Advocate

    Pros

    The salary was very competitive, and exceeded that of a local competitor. The performance evaluation and review process was very structured, and my performance goals were directly linked to our goals as an organization, so I was able to see how my efforts directly related to the corporate goals. While working here, they expanded their tuition reimbursement to $5,000 per year, and I was able to complete my undergraduate degree while working full time.

    Cons

    The was little opportunity for job growth due to the nature of the work-sites, and these have since been discontinued through the contract. My position no longer exists.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    It was a wonderful experience worked with the company for 12 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The money is excellent and so are the benefits.

    Cons

    The medical was too expensive.

    Approves of CEO
  9. 1 person found this helpful  

    member service is not provider service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    Pros

    Being of service to those who serve(d)

    Cons

    no cons to speak of

    Advice to ManagementAdvice

    member service is not the same as provider service.... different audience, and therefore, different skillsets required. the sevice centers should be separate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Generous benefits, great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, including a generous education reimbursement package.

    Cons

    Minimal growth opportunities at HNFS.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Corporate Health Net, Inc in California was awesome to work for but in NC there is little room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You provide assistance to those who are fighting or who have fought for our country - the military, their dependents/families, retirees and their dependents/families.

    Cons

    No room for growth unless you move to Virginia, and it's a contractual job so there's no guarantee when the contract is done that you will be able to stay with the new...you have to go through the interview process again.

    Neutral Outlook
    Approves of CEO

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