Health Net Federal Services Reviews

Updated April 24, 2015
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3.7
22 Reviews
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Thomas F. (Tom) Carrato
10 Ratings

Employee Reviews

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  1. Generally good place to work but facing challenges

    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Former Employee - Anonymous Employee in Rancho Cordova, CA

    I worked at Health Net Federal Services (More than 10 years)

    Pros

    Lots of interesting work, they are very good at providing services under the TRICARE program. This is an unusual health care environment because HNFS provides health care services for military dependents and government agencies rather than the typical commercial health plans. Pay and benefits are competitive. Of course, your experiences may vary depending on the department you are in.

    Cons

    They are about to begin the process to re-bid their main contract. The competition will be brutal and cost will be a major challenge for them. If they do not win the contract then there will be mass layoffs and lots of repercussions. HNFS is just one part of the Health Net corporation but the commercial business lines are not very profitable so they are under a fair amount of pressure to show profit.

  2. Exceptional experience in assisting military families.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Arlington, VA
    Former Employee - Administrative Assistant in Arlington, VA

    I worked at Health Net Federal Services full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Mission to help military families
    Good health benefits

    Cons

    Poor and low office morale

    Advice to Management

    Improve office morale

  3. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at Health Net Federal Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They value their associates, take pride in serving the military population and generally run an effective operation. They are transparent from the top down, which is a much-welcomed trait after my previous employer.

    Cons

    IT systems remain the biggest challenge; difficult to advance your career with this company; merit increases are substandard; would be nice to maintain annual merit increases and make them more substantial.

    Advice to Management

    Increase merit pay, offer career development courses. Merit increases are substandard; would be nice to maintain annual merit increases and make them more substantial.

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  5. Helpful (1)

    service to those who serve

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Health Net Federal Services full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    you are of service to those who serve(d).

    Cons

    contractual employment -- no guarantee of future beyond current contract.

  6. No growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at Health Net Federal Services full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The pay rate is decent for the job at hand and far better than what is available in today's market. They do their best to help the bene's and their family members.

    Cons

    There is no room for growth unless you are able to move to another location outside of your region. Management doesn't care about the employees just the bottom line.

  7. csr Health Net Federal Services

    Current Employee - Customer Service Representative in Johnstown, PA
    Current Employee - Customer Service Representative in Johnstown, PA

    I have been working at Health Net Federal Services full-time (More than 3 years)

    Pros

    the most you'll make in the area as a csr; opportunity for overtime ; good health care benefits

    Cons

    if its a busy month they mandate overtime Mondays and sometimes Tuesdays as well ; pto requests typically denied; like most call centers strict about amount of time allotted off of the phone ; hard to get and stay approved for FMLA ; used to only be open 7am-7pm est now 24 hrs as new employee likely to get later or overnight shifts ; supervisors aren't always available when needed

    Advice to Management

    More opportunities for advancement; better availability to direct supervisors ; focus more on the customer and not meeting SOPs

  8. Health Net Federal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Member Service Representative in Folsom, CA
    Former Contractor - Member Service Representative in Folsom, CA

    I worked at Health Net Federal Services as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great environment to work for. There is always something to learn. There is plenty of room to grow you really need to have endurance to stay in this job.

    Cons

    Sometimes there is a lack of leadership or management on the floor.

  9. Great Company to work for, but difficult to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Health Net Federal Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Most low level managers and directors are very flexible when it comes to balancing work and personal lives.
    Pay ranges are fair compared to other companies in the industry.
    Health coverage is excellent, they even cover unmarried and unregistered partners and their children.

    Cons

    Difficult to move up in the organization due to low levels of turnover and vacancies.
    Yearly increase in health care costs results in less take home pay each year.
    Very few salary increases within same position, and when you do receive an increase, it usually does not match the raising cost of health care.

    Advice to Management

    Provide more opportunities for advancement.
    Provide better yearly salary increases to at least ensure take home pay is not significantly decreased every year.

  10. Helpful (1)

    Your experience here really depends on what department you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Have Had A Few in Rancho Cordova, CA
    Current Employee - Have Had A Few in Rancho Cordova, CA

    I have been working at Health Net Federal Services full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with (for the most part).
    Work that is meaningful (providing healthcare to military members, vets, retirees and their families).
    Pay and benefits are better than average...all federal holidays are paid, most of your health insurance is paid, you get dental, vision, employee assistance program, long term/short term disability insurance, 401k, etc. The college tuition reimbursement is excellent...$7000 a year...unheard of in this day and age!
    Severance packages are generous if you get laid off.
    Once hired on here it's hard to get fired.

    Cons

    Horrible IT issues. I've been with the company 10 years and can't figure out for the life of me why they haven't figured out how to fix the IT issues.
    This division of Health Net is under federal contract, so every few years (when the contract is up) threats of layoffs appear. It seems to be more of a weeding out process IMO, where they let go of the weak and the strong survive.
    Working in referrals and authorizations, enrollment, or customer service can be pretty tough. Overtime is frequent and often required (though there are ways around it).
    Your experience really depends on the manager you have too. Some managers are very cool and competent, some are just plain awful (unskilled, unknowledgeable, not understanding, no leadership skills, etc).
    Change here is constant and there are often many demands put upon the company by the gov't per contractual requirements.

    Advice to Management

    If you don't have a college degree, get one. In today's day and age, there is no excuse not to have one, especially when you work for a company who pays for it.

  11. Health Net was an organization focused on professional growth and continued education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tricare Service Advocate
    Former Employee - Tricare Service Advocate

    I worked at Health Net Federal Services full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The salary was very competitive, and exceeded that of a local competitor. The performance evaluation and review process was very structured, and my performance goals were directly linked to our goals as an organization, so I was able to see how my efforts directly related to the corporate goals. While working here, they expanded their tuition reimbursement to $5,000 per year, and I was able to complete my undergraduate degree while working full time.

    Cons

    The was little opportunity for job growth due to the nature of the work-sites, and these have since been discontinued through the contract. My position no longer exists.

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