Health Plan of San Joaquin Reviews

Updated April 11, 2015
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  1. Constant Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in French Camp, CA
    Current Employee - Supervisor in French Camp, CA

    I have been working at Health Plan of San Joaquin

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fellow supervisors great resources on navigating issues with HR.

    Cons

    HR is the biggest hurdle for anyone at the health plan. The Plan is an at will employer but try to get rid of a new employee in the first 90 days even in the first 3 weeks is impossible. So employees who can't keep up and cause fellow staff members to cover the workload is a common problem.

    Advice to Management

    The location of the health plan is not great, and this causes issue with HR getting people to apply to the position. But, when we do get people applying for a position on our own company website HR can't see these applications...really! Amy are you aware of this? Why don't you bring one of those consultants in and straighten out HR?

  2. Horrible since the new CEO.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in French Camp, CA
    Current Employee - Business Systems Analyst in French Camp, CA

    I have been working at Health Plan of San Joaquin

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great line staff. If weren't for the employees I'd be looking for other employment. Soon, if things do not change I will.

    Cons

    Inexperienced CEO. Her decisions are based on personal career growth and for the betterment of the company and employees. The commission approves everything without reading and asking questions. It's gotten so bad that in health plan of san joaquin's nearly 20 years employees feel the need to form a union. Employees are told revenue is low but consultants are hired left and right costing more money and not bringing solutions. No growth opportunities. Externals are hired over staff who capable of doing the job and then are expected to help the new employee when they could have hired the internal. HR needs to do their job. No respect or value placed on employees.

    Advice to Management

    We need new competent management from top down. And the Commission needs to wake up and take a vested interest in whats really going on. The State needs to monitor how money is being spent because it sure isn't going into the pockets of hard working employees.

  3. Customer Service Representive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in French Camp, CA
    Former Employee - Customer Service in French Camp, CA

    I worked at Health Plan of San Joaquin (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-workers were nice and willing to assist you

    Cons

    No integrety. Rude and uprofessional

    Advice to Management

    Why lie on an employee so you don't have to pay out uemployment insurance. Just an awful experience.

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  5. Until the county replaces current Exeutive Team do not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in French Camp, CA
    Former Employee - Anonymous Employee in French Camp, CA

    I worked at Health Plan of San Joaquin full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The front line employees (those that are left) are wonderful and work really hard to get the job done

    Cons

    The Health Commission is very hands off and allows new CEO to do whatever she feels. Employees have had to turn to getting a union in place to try and save the integrity of the company and their benefits. ET has no since of accountability and blames Union and anything it can think of for poor employee survey and inability to hold new ans seasoned employees. Until new management can be out in place stay away from this health plan.

    Advice to Management

    Learn to be accountable for the real reason this company is failing. It's ashame that providers who have worked with this company for so many years are now leaving. The community that once looked up to you now does not trust you this includes both providers and members.

  6. With Growth Comes Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in French Camp, CA
    Current Employee - Anonymous in French Camp, CA

    I have been working at Health Plan of San Joaquin full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This was once a small Mom and Pop Company and the company is growing. In one year this Managed Medi-Cal HMO went from 190,000 to 300,000 enrolled. Great opportunity with people who want a foot in the door in to the managed health insurance business. The Health Plan supports and contributes to the local communities in the counties of San Joaquin and Stanislaus .
    Company likes to promote from within but hire talent from outside to meet department needs. With this growth getting enough staff to man positions has been a challenge and management has had to request increase budget to fund positions. Seeks employees who have a strong work ethic and who focus on doing the job to state and inspections standards. Salaries are above industry standard for health insurance company.
    Company is working toward NCQA rating and inspection is schedule May 2015.
    Most employees work 8-5 work day. Management and salaried employees tend to work more hours.
    Current Benefits for time off: 2 weeks vacation, sick time, holidays, float holidays, 3 days CEU. Company matches 401k higher they industry standard.

    Cons

    With growth, there is less personnel interactions between CEO and Executive Team but Directors and Managers are available to support and assist staff in focusing on corporate goals. Due to previous executive management before current executive staff, employees where not held to a high standard and check and balances where not established. Now checks and balances are in place for workload and quality of end product and holding staff accountable to state and inspection standards.
    With the Plan seeking NCQA rating, the lack of enough manning, staff are struggling to meet timelines set forth by inspection standards. Staff are feeling the strain.
    Lack of established individual department published orientation program to assure staff are trained to company standard is lacking. Due to continued sign on of insured individuals, workload does not allow for new staff members to have one-on-one training. Most new employees only get at best 3 days of training to learn the job. Fellow staff and supervisors are available to answer questions and give direction as they arise.
    Also, fellow team members who frequently call in sick cause individual workload to soar and supervisors to struggle to meet productivity levels.
    The employment package when hired was very generous: 2 weeks vacation, 80 hours admin, and sick time, holidays and float holidays. With this generous time off packages supervisors and managers struggled with manning and staff to complete daily workload. As 1 July 2014, this benefit package was reworked and the average worker lost 12 days, executive staff lost more. Since this date employees who have been with the company a number of years are unhappy and have started engaging in talks with establishing a Union at the health plan.

    Advice to Management

    Establish longer on boarding and orientation timeline. Establish a staff development department to assure training is completed and assist managers and supervisors to develop quality training core documents.
    Have corporate analyst make accurate estimation of company growth so staff ratios can be funded appropriately.
    Hold once a month informal company forum to allow employees to discuss concerns.
    Before making any changes to company benefits have employees be part of the working group to get buy-in.
    Get back to basics in the monthly all staff meetings - show statistics and how the budget is being met. What are the projected projects going forward, and how successful or not past projects where.

  7. You can cut the tension in the air

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Health Plan of San Joaquin

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Huge cuts in benefits, but still have great retirement with large employer contribution. Great co-workers for the most part.

    Cons

    Lot of hostile employees. Looks like they'll go union. That is a pretty sad situation that staff feel so mistreated that they are trying to go union. This has caused huge rift between employees.

    Mixed message from leadership has caused confusion and mixed messages to staff. Stop bad-mouthing your employees.

    100% turnover in HR in a year.

    Advice to Management

    Listen to the staff. Treat them with respect. Learn from your mistakes and get the company back on track. Get HR on the ball.

  8. When I first started health plan of San Joaquin I loved it. When I quit I was never happier

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Health Plan of San Joaquin

    Pros

    Wonderful coworkers that truly love what they do. Semi casual dress. No weekends. You are not considered a county employee but you have the same benefits as county employees.

    Cons

    1 week vacation until you gain 3 years and then you get two weeks vacation. I once received a 17 cent raise . New management and new CEO have made it impossible for an employee to excel. Unrealistic workloads insurmountable stress and unwillingness to help from management . Health plan of San Joaquin was once looked upon as the premier insurance company of the valley with regards to Medi-cal. Now it is looked upon as the very worst and has a tarnished reputation.

    Advice to Management

    Restructure regroup and rethink before you fail

  9. Corporate Greed, Hostile Work environment, Constant changes in work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in French Camp, CA
    Current Employee - Anonymous Employee in French Camp, CA

    I have been working at Health Plan of San Joaquin full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Directly across the street from a grave yard, within walking distance of San Joaquin General Hospital

    Cons

    Executive team and managers consistently practice retaliation, and intimidation of employees. Working conditions are constantly changing, and hostile. RN's are classified as non-exempt, so that the company can force them to work overtime without appropriate compensation, Policies are vague and left up to the interpretation by the managers, and supervisors. The company is being ran by a network of inexperienced executives and consultants that are costing tax payers, and the company millions. New supervisors are encouraged to harass employees. Company cleans house of vested long term employees so that they can bring in new hires for less pay and benefits. Employees are being treated like mules, scheduled breaks, scheduled lunches, forced overtime. Some departments don't allow the employees to get water or go to the bathroom unless they are on their break. The company recently stripped its employees of vacation and holidays, annual cost of living expense raises.

    Advice to Management

    Get rid of the executive team!! The CEO and CMO have hired their friends to be consultants, supervisors and managers, they are destroying the company from the inside out. Leave your employees compensation alone! Executives are grossly overpaid, and do little work.

  10. Just Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in French Camp, CA
    Current Employee - Anonymous Employee in French Camp, CA

    I have been working at Health Plan of San Joaquin full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Close to home and the pay is pretty descent

    Cons

    Leadership, company policies and if your a new employee you can't park with everyone else and this sucks when the weather is bad. Awful computer system that affects your performance

    Advice to Management

    Consider your employees as people, improve your training methods

  11. Helpful (3)

    Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Health Plan of San Joaquin

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Co-workers are great but since the new CEO people are really shutting down out of fear

    Cons

    Upper Management does not live by the company values at all. They are cut thoart and only look after themselves

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