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Thomas W. Chapman
Pros – Depending on your department, you can work from home a couple of days a week.
Cons – In terms of promotion, it's all about who you know in this organization.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – HSCSN has great values. They provide terrific services for special needs children. They have many company social events throughout the year. Good pay. Great staff. Work from home (telecommute) 2 days a week after 6 months of probation. Staff is given a lap top and iphone for work purposes. The main things keeping Care Managers at HSCSN are the pay and telecommuting. It is a rewarding job when you take away the politics and stress that comes with the work.
Cons – Although employed as a "Care Manager" often several hats are worn as the role of the position is not well defined and boundaries are not set by upper management because they would like to do whatever it is possible to keep members enrolled in the program. The workload and expectations are extremely high and unrealistic. NO work life balance. New employee training doesn't properly prepare new Care Managers for the work. Staff is expected to go to several meetings and trainings monthly. It's virtually impossible to visit members and complete care plans with company standards because of the high caseloads (up to 100+) and the population of members served. Telecommuting days can be taken away because of poor performance/not meeting benchmarks. Parking is not paid for unless you are in management. Care Managers use their own car for face to face visits to members. Policies and procedures constantly change. Work is nonstop as you continue to get new members monthly and it's almost always a game of "catch up." To catch up on work employees often work long extended hours, after business hours, whether it be at work, home, or on weekends. Although HSCSN is a health insurance provider, enrolled members are promised services given by social services agencies, most of which cannot be delivered to them. In sum, working at HSCSN is more like working for a social service agency.
Advice to Senior Management – The burnout and high turnover rate will be minimized if management hire more staff and reduce the case load. Case loads are way too high for the special needs population served and company expectations. Therefore, you can't realistically expect for staff to do a great job with each individual member and consistently meet bench marks with the high case load. The "Care Manager" position should be reviewed, revised, and streamlined to fit the role that will reflect the actual work done. Consider hiring supportive staff for the care managers instead of expecting them to virtually wear several different hats and do a great job all at the same time. If you want bench marks to be met, it’s met with supportive "extra" staff. If you don't pay for extra staff now, you'll end up paying for it later. Please consider company cars or zip cars as an option for Care Managers. Please don't promise potential enrollees services (social services) that cannot be provided by HSCSN as Care Managers are often left with the task of letting them know that some of the services they were promised cannot be delivered. Please set boundaries for enrollees. It’s important to keep members happy in the plan but boundaries must consistently be set and well defined for members before they are enrolled, when they become enrolled and during the time they are participating in the plan.
No, I would not recommend this company to a friend
Pros – ability to work and learn more about children with special needs
community driven organization
Cons – Note: This review is for the Outreach Department Only
expected to work extended hours and weekends on short notice
no room for departmental advancement
no change in employment status
Advice to Senior Management – The Outreach Department staff should be required to participate in company-wide meetings and activities.
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