Health Watch

  www.lifelinesys.com
  www.lifelinesys.com

Health Watch Reviews

Updated October 21, 2014
Updated October 21, 2014
10 Reviews
3.2
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Walter van Kuijen
4 Ratings

Employee Reviews

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  1.  

    They do great things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Framingham, MA
    Current Employee - Anonymous Employee in Framingham, MA

    I have been working at Health Watch full-time (more than 8 years)

    Pros

    What I liked most about working there is WHAT THEY DO. The Lifeline service is an important service that helps people and really could be the difference between life and death

    Cons

    It seems that when Philips acquired Lifeline Systems, they didn't quite know what to do with them. Philips had never been a 'service' company before, as opposed to a 'product' company. Lifeline was shifted, aligned, and re-aligned many times before finally settling, for now, as part of Philips Healthcare (Philips Home Monitoring).

    Advice to ManagementAdvice

    Do what you do best. While I understand the need to cut costs, my fear is that the labor reductions have those surviving employees running in too many different directions with no assistance. It won't be long before this affects quality, which could impact customers' lives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Gear company in which to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Health Watch

    Pros

    Great company with limited room for growth. Great benefits, generous vacation policy.

    Cons

    Limited room for growth. They need to expand their customer base to stay viable.

  3.  

    Good company, dedicated to being the best personal emergency response service in the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Framingham, MA
    Former Employee - Anonymous Employee in Framingham, MA

    I worked at Health Watch full-time (more than 8 years)

    Pros

    High quality people, processes, and devices. really care about their mission. Life balance was good. Benefits very good. (Note the Glassdoor data is old, company is now called Philips Lifeline)

    Cons

    personal growth was more limited then it needed to be. company needs to keep a better eye on the market.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    it was wonderful. It is a mid size company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Quality Assurance Engineer in Framingham, MA
    Current Employee - Senior Software Quality Assurance Engineer in Framingham, MA

    I have been working at Health Watch as a contractor (more than 3 years)

    Pros

    laid back and relaxed to work. not much pressure but have to meet the deadlines.

    Cons

    there is not much to grow.

    Advice to ManagementAdvice

    nothing much to say.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Response Associate in Framingham, MA
    Former Employee - Personal Response Associate in Framingham, MA

    I worked at Health Watch full-time (more than 3 years)

    Pros

    Great benefits, very easy job.

    Cons

    Managers are not very helpful. Not too eager to promote within. Not helpful with changing schedules. Spend a lot of time on their phones while trying to encourage the employees not to use them.

    Advice to ManagementAdvice

    Be more courteous to the PRA's they are the reason for the success of the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    High Turn over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Program Services Representative in Framingham, MA
    Former Employee - Senior Program Services Representative in Framingham, MA

    I worked at Health Watch full-time (more than an year)

    Pros

    Excellent benefits. This is a great place for college students who needs employment to pay their bills because they are a 24/7 operation if you work as a monitor. I personally think the 11-7 am Sun-Thursday is best for students.

    Cons

    The management is terrible. They are not flexible when you need to change your schedule due to family emergencies, child care or school schedule. So, be prepared to stick with the schedule you chose for at least a year.

    Advice to ManagementAdvice

    Promote those who do their jobs well and pay more money.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good Work-Life Balance, but Low Pay and Low Ceiling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Framingham, MA
    Current Employee - Customer Service in Framingham, MA

    I have been working at Health Watch full-time (more than 5 years)

    Pros

    Work-Life balance, Vacation Time, Education Reimbursement

    Cons

    No Upward Mobility, Not very willing to invest in employees, Pay is not competitive

    Advice to ManagementAdvice

    Develop employees who want to be developed. Develop low level management.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Good company that doesn't pay well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Framingham, MA
    Current Employee - Anonymous Employee in Framingham, MA

    I have been working at Health Watch

    Pros

    Well respected company. Good team atmosphere.

    Cons

    Not known to pay well.

    Advice to ManagementAdvice

    Put more time into finding the right candidates. Stop hiring the first people that walk in off the street.

    Doesn't Recommend
    Approves of CEO
  10.  

    Can gain decent experience but people don't stay here long-term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Response Associate in Toronto, ON (Canada)
    Former Employee - Personal Response Associate in Toronto, ON (Canada)

    I worked at Health Watch full-time (more than an year)

    Pros

    Great benefits. Lots of OT hours if you are willing to work. Gained customer service and busy call center experience.

    Cons

    Bad management. Bad hours. Low pay. It always gets very busy but there isn't enough staff to work.

    Advice to ManagementAdvice

    Too much politics.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Good to work as a job, especially if you want to gain some experience in healthcare field, but don't treat as a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EMERGENCY RESPONSE & SERVICE REPRESENTATIVE in Toronto, ON (Canada)
    Current Employee - EMERGENCY RESPONSE & SERVICE REPRESENTATIVE in Toronto, ON (Canada)

    I have been working at Health Watch full-time (more than 5 years)

    Pros

    Nice people to work with. Call centre type environment. Get your 100% benefit on your 1st day of employment and you don't have to pay alot at all on top out of your each paycheque. 6 paid sick day.

    Cons

    Lack of coaching between staff and team leaders who's few of them don't even know how to handle emergency protocol properly. No further career advancement if you work in a Emergency Centre and Customer Care depts.

    Advice to ManagementAdvice

    Listen to staff' suggestions on company growth.

    Recommends
    Negative Outlook

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