HealthExtras
3.0 of 5 5 reviews
www.catalysthealthsolutions.com Rockville, MD 1000 to 5000 Employees

HealthExtras Reviews

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3.0 5 reviews

                       

50% Approve of the CEO

HealthExtras CEO and Director David T. Blair

David T. Blair

(2 ratings)

50% of employees recommend this company to a friend
5 Employee Reviews
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  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Customer Service

Customer Service Pharmacy Technician (Former Employee)
Fort Lauderdale, FL

I worked at HealthExtras

ProsPay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives

ConsWorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.

Advice to Senior ManagementNo real problem with management. My manager was fired so I have no advice. Other than, if she would have paid more attention to managing a call center versus being in a " conference call"
all day, she might still have her job.

Yes, I would recommend this company to a friend

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  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Beware of new Senior management.

Marketing (Current Employee)
Rockville, MD

I have been working at HealthExtras

ProsNice, friendly people who are competent and hard working.
Competitive salary.
Good PTO

ConsSr. management was always changing their decisions.
Clinical programs were really non existent and not a strong point.

Advice to Senior ManagementDon't make greed change what was once a good company. It takes character to grow a company and profits and stock bonuses should not cloud judgement.

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  • Work/Life Balance
         
  • Senior Management
         
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  • Career Opportunities
         
  • Approves of CEO

 

A good place to work in an exciting industry.

Financial Analyst (Current Employee)
Rockville, MD

I have been working at HealthExtras

Pros1) Exposure to management 2) Work-life balance 3)Friendly people

Cons1)The company tends to reward employees based on the length of employment not skills, qualifications or contributions.
2)Due to the industry there is a lot of secrecy and employees rarely get to see the big picture of how the company operates/generates revenue.
3)Communication breakdown between departments.

Advice to Senior ManagementMost of the "cons" i've listed are expected of a young and rapidly growing organization. The company is undergoing dramatic changes that will improve the "cons".

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Rewarding place to work

Anonymous Employee (Current Employee)

I have been working at HealthExtras full-time for more than 5 years

ProsFantastic benfits and great coworkers.

ConsToo many long hours expected

Advice to Senior ManagementHold pople more accountable for their mistakes, specifically Account management.

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  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

it's a rapidly growing business

Anonymous Employee (Current Employee)

I have been working at HealthExtras

Proshealthcare isn't going away and Catalyst is a rapidly expanding business

ConsThe company is spread out and opaque

Advice to Senior Managementbetter intraservice communication

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at HealthExtras reviews and ratings — including employee satisfaction and approval rating for HealthExtras CEO David T. Blair. All 5 reviews posted anonymously by HealthExtras employees.