Pros – Fantastic benfits and great coworkers.
Cons – Too many long hours expected
Advice to Senior Management – Hold pople more accountable for their mistakes, specifically Account management.
Pros – healthcare isn't going away and Catalyst is a rapidly expanding business
Cons – The company is spread out and opaque
Advice to Senior Management – better intraservice communication
No, I would not recommend this company to a friend
Pros – Nice, friendly people who are competent and hard working.
Cons – Sr. management was always changing their decisions.
Clinical programs were really non existent and not a strong point.
Advice to Senior Management – Don't make greed change what was once a good company. It takes character to grow a company and profits and stock bonuses should not cloud judgement.
Pros – Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives
Cons – WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.
Advice to Senior Management – No real problem with management. My manager was fired so I have no advice. Other than, if she would have paid more attention to managing a call center versus being in a " conference call"
all day, she might still have her job.
Yes, I would recommend this company to a friend
Pros – 1) Exposure to management 2) Work-life balance 3)Friendly people
Cons – 1)The company tends to reward employees based on the length of employment not skills, qualifications or contributions.
2)Due to the industry there is a lot of secrecy and employees rarely get to see the big picture of how the company operates/generates revenue.
3)Communication breakdown between departments.
Advice to Senior Management – Most of the "cons" i've listed are expected of a young and rapidly growing organization. The company is undergoing dramatic changes that will improve the "cons".