Healthfirst (New York)

  www.healthfirstny.com
  www.healthfirstny.com

Healthfirst (New York) Reviews

Updated December 10, 2014
Updated December 10, 2014
85 Reviews
2.5
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Pat Wang
52 Ratings

Review Highlights

Pros
  • A lot of opportunity for advancement (in 4 reviews)

  • Also, depending on the department, you have different levels of work-life balance (in 3 reviews)


Cons
  • into their medicaid managed care plan with no regards to your work/life balance (in 7 reviews)

  • Growing pains are common and needed when a company changes and evloves to become better (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a place to join!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Representative in New York, NY
    Current Employee - Marketing Representative in New York, NY

    I have been working at Healthfirst (New York) full-time (more than 5 years)

    Pros

    It's certainly an opportunity to become very creative at getting anything done. It's your chance to learn some critical life lessons about the corporate world.

    Cons

    This is not a place where talent, creativity, intelligence, nor perseverance are rewarded. On the contrary, you will be perceived as a threat, because in the land of the blind (and this is it), the one-eyed man is king. This place runs on a culture of fear with a heavy dose of smoke and mirrors. If you have another option, be kind to yourself and take it. Otherwise, prepare yourself for a truly Orwellian experience. You will never be promoted. You will never be appreciated. You will be used and abused.

    Advice to ManagementAdvice

    Many of you should resign. There is no culture change in reality, it's just a higher level of fear cloaked in the vernacular of positive change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    More than a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Msr
    Current Employee - Msr

    I have been working at Healthfirst (New York) full-time (more than 3 years)

    Pros

    Benefits, weekends, and holidays off.

    Cons

    Not a place to work if you want to grow or advance your career. Only take this job if it's your only choice; while looking for something better.

    Advice to ManagementAdvice

    Show more interest in developing your staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Unprofessional Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Lake Mary, FL
    Former Employee - Member Service Representative in Lake Mary, FL

    I worked at Healthfirst (New York) full-time (more than an year)

    Pros

    The best part of the job is assiting the members.

    Cons

    The management is very unprofessional. The HR department was fired for being unprofessional and terminating an employee based on personal feelings.

    Advice to ManagementAdvice

    This company needs to be reported to the department of labor for unfair treatment and practices. A poor excuse for a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Growing & Changing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Healthfirst (New York) full-time (less than an year)

    Pros

    This is a company that is growing very rapidly, in an industry that is changing even more rapidly. In growing/changing environments, there will be conflict, new processes and turnover. New people need time to learn new things, folks who built old processes are resistant to change. The entire healthcare industry is under the same pressure.

    The Healthfirst experience is very unique in that a mid-sized regional carrier has such a "small company" feel to it. The experience is what you make of it - there is a seemingly infinite amount of work to get done in a short time frame. There is every opportunity to build a really strong knowledge base for your career in whatever area you choose. The small company environment creates very high visibility; if you are good at what you do, you can stand out as a high performer and get ahead. Unfortunately, if you're not good at what you do, you also stand out. But if you are up for a fast-paced, evolving environment, Healthfirst offers a unique opportunity to grow.

    While many employees complain of "growing pains," Healthfirst is in a very good place compared to other companies in the industry. Healthfirst is adding employees, investing in tools and building out new products - a lot of other companies are losing licenses, shedding members and merging/downsizing. As new processes, tools and people are added, there's a chance to learn something about them. This is in stark contrast to companies where things are changing, and you have to worry about being laid off after all the hard work you've put in. Most companies fit in the latter statement - Healthfirst is one of the few places with a huge amount of opportunity.

    By far, the best part of this company is the people. Everyone I have worked with is extremely friendly, positive and helpful. The team outings, both social gatherings and sporting events, are all a blast. Everyone cares deeply about what they do, and the value we provide to our members. There's a great sense of pride and teamwork, and that makes it really fun to work here.

    Cons

    You have to be the right type of person to work at Healthfirst. Given how much everything is changing, and how fast-paced it is, it's not a great place for people who want to come in, casually "turn a crank," collect a paycheck and go home. The work/life balance does get a little tough at times - but good focus, planning and communication can limit the downside (that's the same for any job where long nights/weekends are a problem). As I mentioned earlier, due to the visibility, if you're not good at what you do, you tend to stand out as a low performer.

    Compensation is fair, PTO is very fair; the only downside is the workload - which can be an upside for the right person.

    Advice to ManagementAdvice

    Be patient with your team - a lot of them are new and learning.
    Lead by example - show your team how you want them to act.
    Go on the offensive - any business can be made profitable and sustainable, but securing that top-line growth is hard to come by. Get membership. Your team is very good about building on member and financial health.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Healthfirst Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Healthcare Analyst in New York, NY
    Current Employee - Healthcare Analyst in New York, NY

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    Healthfirst is a good place to get a few years of working experience. Depending on the department and management, you can either have a good experience or a mediocre experience. Also, depending on the department, you have different levels of work-life balance.

    The compensation is not great, but it is better than the average. Healthfirst is a growing company which provides some job stability in a changing market. I would recommend trying to negotiate salary as much as possible.

    PTO is solid in this company. They changed it to give it all at once in the beginning of the year. That's awesome.

    I would recommend working at Healthfirst for at least one year and making your own decision.

    Cons

    I have mixed reviews about the company overall. I was in a bad department before. The management did not care to grow their employees. Rather, they wanted to use them until they were of no use anymore. My current department is very different. They value people who work hard and can contribute to the team.

    Also, it does not seem projects are managed well, especially in the IS department. There is a lot of finger pointing and projects not being managed properly. That's one of the major reasons I decided to switch.

    Advice to ManagementAdvice

    Management should care about the growth of their employees and have a fairer method of measuring an employees contribution to the group rather than their own personal opinions.

    Also, communication between management and below is very poor.

    Many managers have no idea what the employees below them do, and frankly it does not seem like they care until it makes them look bad. It's rare to find a manager who truly appreciates their employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Bitter Sweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facilitated Enroller in Bronx, NY
    Former Employee - Facilitated Enroller in Bronx, NY

    I worked at Healthfirst (New York) full-time (more than 8 years)

    Pros

    HF cares about the community and readily contributes to a variety of good causes. Good time off policy and healthcare benefits.

    Cons

    The leadership is much to be desired. Some are cut throat and selfish. If it were not for the HF training I would not have learned one single thing from my VP.

    Advice to ManagementAdvice

    To the Executive Staff. HF is loosing good talent. I would consider spending more time implementing and training the leadership. HF has great employees who are dedicated and enjoy serving the community, not just for a paycheck but for the feeling of gratification. Appreciation of the field staff should be reflected, not just once a year in a sales rally. They are the folks that really make it happen in order for everyone else to be employed!.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Taking Healthcare to the Next Level!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in New York, NY
    Current Employee - IT Manager in New York, NY

    I have been working at Healthfirst (New York) full-time (less than an year)

    Pros

    Great people to work with on a daily basis.

    Cons

    Challenges and obstacles that exist as enterprise growing pains. The current employees can feel the pressure and tension, which can serve as a good lesson, as long as you have the right leaders.

    Advice to ManagementAdvice

    Hold an offsite event for a company roadshow. This will promote a better team dynamic and exposure for eveyone.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It was good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time (more than 5 years)

    Pros

    Growing company with some really great people,good benefits and ok pay.

    Cons

    High performers are not valued, they rather hire from the outside than promote from within. It's all about who you know. Lots of new faces, those that made the company where it is now have left due to lack of value from management. Company loyalty doesn't mean anything here. Plus they are changing the culture aka the "look" of employees. They want to "brighten"things up as they seem a little too "dark" for where they see the company going.

    Advice to ManagementAdvice

    Have diversity in your leadership, not just middle management. Promote from within. Ask those employees who have been with the company for over 5 years why they have stayed as many have had the opportunity to go with the competitors. Care about your employees!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    The strategy and cultural change was communicated well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Healthfirst (New York) full-time (more than 3 years)

    Pros

    Staff committed to supporting each other. Fun perks and health related events

    Cons

    Leadership still struggling with how to motivate during time of change.

    Advice to ManagementAdvice

    Re-train all managers and make them aware of EEOC laws

    Positive Outlook
    Approves of CEO
  11.  

    No job security, No appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in New York, NY
    Current Employee - Member Service Representative in New York, NY

    I have been working at Healthfirst (New York) (more than an year)

    Pros

    Mostly good people to work with. Competitive salary and benefits.

    Cons

    No job security from bottom to top, No appreciation for talented people, much politics going on instead of getting a good job done. Doesn't make a different when you really try to do the job well vs just good enough to not be fired - so most people aren't trying.

    Advice to ManagementAdvice

    People needs to be motivated and appreciated, when talented people are treated they are expendable, they are bound to leave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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