Healthfirst (New York)

  www.healthfirstny.com
  www.healthfirstny.com

Healthfirst (New York) Reviews

Updated December 10, 2014
Updated December 10, 2014
85 Reviews
2.4
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Pat Wang
52 Ratings

Review Highlights

Pros
  • A lot of opportunity for advancement (in 4 reviews)

  • Also, depending on the department, you have different levels of work-life balance (in 3 reviews)


Cons
  • into their medicaid managed care plan with no regards to your work/life balance (in 7 reviews)

  • Growing pains are common and needed when a company changes and evloves to become better (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It was good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time (more than 5 years)

    Pros

    Growing company with some really great people,good benefits and ok pay.

    Cons

    High performers are not valued, they rather hire from the outside than promote from within. It's all about who you know. Lots of new faces, those that made the company where it is now have left due to lack of value from management. Company loyalty doesn't mean anything here. Plus they are changing the culture aka the "look" of employees. They want to "brighten"things up as they seem a little too "dark" for where they see the company going.

    Advice to ManagementAdvice

    Have diversity in your leadership, not just middle management. Promote from within. Ask those employees who have been with the company for over 5 years why they have stayed as many have had the opportunity to go with the competitors. Care about your employees!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Has potential but needs years of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    Positive, supportive coworkers truly concerned about the members and company

    Cons

    High management turnover low accountability and communication low work life balance low salary for the amount of stress

    Advice to ManagementAdvice

    Stop crunching numbers pay attention to the fact that you let a lot of underperforming employees continue on and let top performers pick up all the slack. Please realize the dedicated and experienced workforce you have before another organization swindles them from you. And managers need to be more well rounded in the functions of their job and dealing with staff. You hire too many managers who can only do one or the other and employees suffer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Certified Application Counselor , Healthcare Specialist . FE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HCS CAC in New York, NY
    Current Employee - HCS CAC in New York, NY

    I have been working at Healthfirst (New York) full-time (more than 3 years)

    Pros

    Great employee development program. Executive is even more motivating than management. Undergoing great cultural evolution.

    Cons

    Is almost impossible to professionally progress to a department other then the one you started. Specially if you are in sales.

    Advice to ManagementAdvice

    Right track. Don't let the Daily activities and old ways get in the way of what the organization is trying to improve.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    No job security, No appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in New York, NY
    Current Employee - Member Service Representative in New York, NY

    I have been working at Healthfirst (New York) (more than an year)

    Pros

    Mostly good people to work with. Competitive salary and benefits.

    Cons

    No job security from bottom to top, No appreciation for talented people, much politics going on instead of getting a good job done. Doesn't make a different when you really try to do the job well vs just good enough to not be fired - so most people aren't trying.

    Advice to ManagementAdvice

    People needs to be motivated and appreciated, when talented people are treated they are expendable, they are bound to leave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Terrible Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    Co workers support each other because management refuses to.

    Cons

    Poor management, no room for growth or promotion, inadequate training

    Advice to ManagementAdvice

    Treat the Customer Service reps who are front line with customers with more respect!

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Change of Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    Healthfirst offers free coffee at their office locations

    Cons

    Poor work/life balance and very stressful environment

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    it has been a learning process, it could be better processes, the company still growing is a work in progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Lake Mary, FL
    Current Employee - Member Service Representative in Lake Mary, FL

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    opportunity for growth if given the opportunity

    Cons

    micromanaging and lack of upper management involvement.
    company prefers to hire from outside for some supervisory positions versus hiring from within if there are qualify individuals.

    Advice to ManagementAdvice

    Should be more visible

    Recommends
    Neutral Outlook
  9. 2 people found this helpful  

    Think carefully if you want to work here

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Healthfirst (New York)

    Pros

    Benefits: health insurance, pre-tax public transportation

    Cons

    Work environment, low management culture, promotions are based on personal connections. In general they tend to cheap out and pay less if they can.

    Advice to ManagementAdvice

    As someone commented here: "Healthfirst has realized the out poring bad reviews that they have placed fake reviews of their company to bring more new hires in."
    Seems like it is true and the positive reviews could be fake.
    although the company promotes "new culture" of openness and transparency, it is all very superficial. The are not as open as they say indeed and it is not easy to get promoted within. Many people get promoted based on their personal conniptions, through relatives. Things seem to be shady.
    Work proccess also raises a big question. A lot of staff is not getting done and everybody is getting away with it, no efficiency.

  10. 7 people found this helpful  

    Terrible management mars an otherwise good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York)

    Pros

    A wonderful mission to help the insured get the healthcare they need. Great coworkers who work their hearts out for the company. Good compensation and benefits.

    Cons

    Poor C-suite leadership, which cascades to the executive team. This rogue's gallery of petty, spiteful, self-absorbed "leaders" is the reason so many good people are running for the doors.

    Advice to ManagementAdvice

    Instead of focusing on culture change for the lower level employees, take a good look at the part you play in the disfunction of the company. Don't ask employees to change if you're unwilling to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Great place for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Lake Mary, FL
    Former Employee - Supervisor in Lake Mary, FL

    I worked at Healthfirst (New York) full-time (more than 5 years)

    Pros

    I worked for the office in FL. It is a great place to learn about Medicare and Medicaid. A lot of opportunity for advancement. The director in Florida is wonderful and promotes the open door policy.

    Cons

    If you associate with coworkers that upper management do not approve of, it will lead to you being targeted for termination. What you do and will do for the company will not be taken into consideration.

    Advice to ManagementAdvice

    Look at the skills and dedication on gives, rather than who someone socializes with. Also, to continue trainings for all of upper management.

    Recommends
    Positive Outlook
    Approves of CEO

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