Healthfirst (New York)

  www.healthfirstny.com
  www.healthfirstny.com
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Healthfirst (New York) Reviews

Updated September 19, 2014
Updated September 19, 2014
72 Reviews
2.6
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Pat Wang
45 Ratings

Review Highlights

Pros
  • Free coffee and tea is offered in every kitchen (in 3 reviews)

  • My coworkers are for the most part very good people to work with (in 3 reviews)


Cons
  • into their medicaid managed care plan with no regards to your work/life balance (in 3 reviews)

  • IT is teeming with Indian consultants - maybe they are less expensive but it seems to be a great way of making no one responsible (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Poor Healthfirst NJ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  New York, NY
    Current Employee - Management in New York, NY

    I have been working at Healthfirst (New York) for more than 5 years

    Pros

    Co - workers care about each other.

    Cons

    Thank goodness I am one of the few who transitioned to the New York office. The New Jersey staff is being ignored. Management says they care about the NJ staff and will help to transition the staff as much as possible to the NY office since NJ is being sold off to Wellcare. Most who have applied for NY positions have been rejected. NJ was not included in the business strategy. While the other offices were treated to fruit, breakfast, etc. They were ignored at the company all employee meeting.
    Top level management is what needs to be changed to see effective change. There are too many top level executives, in other words, a whole lot of chiefs.
    The process to have one thing approved requires having your first born promised to them.
    They do have free coffee and a side of bedbugs to go.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Project Management position is a joke!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager - Portfolio and Project Delivery Office  in  New York, NY
    Current Employee - Project Manager - Portfolio and Project Delivery Office in New York, NY

    I have been working at Healthfirst (New York) full-time for more than 5 years

    Pros

    I have been working here for more than 5 years. Its a good thing I moved into Project Management area from IS, I gained great experience and visibility.

    Cons

    Project Managers are just administrators. You should do aggressive management and get the crap out of team, otherwise everyone will try to manage you. You should agree 100% with the department head if you want a promotion.

    Advice to ManagementAdvice

    Terrible Management. Change the PMO management, otherwise you will keep loosing experienced PMs. Project Managers do lot of work and deserve more respect.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    It was a good and learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Healthfirst (New York) full-time for more than 5 years

    Pros

    Some people do really care.

    Cons

    Micro management and unfairness to workers. Stifling of growth in some areas. Being unfair to employees. I have promised never to be so dedicated to another organization. After all the time I gave this company I was still laid off for no good reason.

    Advice to ManagementAdvice

    Don't take your lower level workers for granted. Please acknowledge employees effort and dedication.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Great people, but Financial Analysis department is suffering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  New York, NY
    Current Employee - Financial Analyst in New York, NY

    I have been working at Healthfirst (New York) full-time for more than 3 years

    Pros

    Great peers & learning opportunities. Standard benefits, good PTO.

    Cons

    Work life balance is nonexistent and closing procedures change month to month. Top leadership in our department is very unprofessional and fear/bullying are used regularly by this individual. Other department management is OK, but top FA management is insulting, demotivating, and totalitarian. Very high turnover in FA department.

    Advice to ManagementAdvice

    Drive changes in Finance department and upgrade systems. Make sure that VPs are professional and actually able to lead people. Also, need more opportunities for promotion in FA department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Top Mgmt. Need to Walk the Walk and Talk the Talk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Healthfirst (New York) full-time for more than 3 years

    Pros

    Great colleagues, plenty of interesting and changing tasks, always challenged and salaries are fair compared to the Market especially in Clinical positions. I am here for the long term and want to see this place achieve #1 and more, but good grief - would someone please do something with the poor management.

    Cons

    Top management talk about great enhancements to our company culture, but then they don't bother to follow it. Lead by example is not a concept they know anything about or just find it to be too much work. It is frustrating to not get a response from management even if you follow-up numerous times. The company also have too many chiefs and not enough support staff - much too top heavy. The staff get burnt out fast because of the work volume and performing 12 hour days or more if unacceptable as a norm.

    Advice to ManagementAdvice

    Start exercising what you are teaching through extensive training modules required for all of management to complete. Stop tried to terminate an employee for one mistake and have a conversation - invest "time" into your staff. Stop promoting unqualified candidates because of nepotism or some other dumb reason to "select" a person before a job is posted.

    Get the kitchens up and running with working equipment - not enough microwaves, vending machines often empty, coffee machine parts disappear and the cleanliness of bathrooms during the day is awful.

    Get a better process in place for exterminated the bed bug problem because what you are doing today is not working. It is unfair to have people inspect their homes company paid or not and then approve them to return before their work area is signed off as clear. Ridiculous!

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Where simple becomes complicated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Healthfirst (New York) full-time for more than 5 years

    Pros

    I like the easy commute into the office and like the job itself.

    Cons

    Company lags behind the times. No CRM system in place to effectively manage sales and marketing activities. No way to track prospects. No systems integration in place. Between the "politics" associated with senior management to get things done, the incredible number of steps to get from one to the other and the approval flow, it's no wonder that things take years to ever come to fruition. I'm still waiting and I'm employed over five years.

    Advice to ManagementAdvice

    Be more open to change and adapt to new technologies faster. Times are changing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Life Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  New York, NY
    Current Employee - Sales Representative in New York, NY

    I have been working at Healthfirst (New York) full-time for more than 5 years

    Pros

    Challenging, great training department.
    If you want to learn all about manage care this is the place!

    Cons

    No growth potential, Unnecessary meetings and politics.
    Inadequate solutions to problems.

    Advice to ManagementAdvice

    Need to maintain professional level. Don't to be caught up in gossip!
    Unethical and immature behaviors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Healthfirst is a demotivating environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager - Portfolio and Project Delivery Office  in  New York, NY
    Current Employee - Project Manager - Portfolio and Project Delivery Office in New York, NY

    I have been working at Healthfirst (New York) full-time for more than 5 years

    Pros

    Consistent paycheck decent benefits. New building is nicer than our old office.

    Cons

    Lack of qualified PM leadership in PPDO. Management values music degrees and nepotism for higher level positions instead of experience and PM certifications. Lack of any promotional opportunities within HF.

    Our work is not project management but is fully administrative and PPDO is perceived very poorly across organization due to this.

    Advice to ManagementAdvice

    Replace unqualified leadership. Put in place solid HR policies that prevent promotions based on nepotism and require hard experience and certifications. Recruiters should be honest with the talent they are recruiting for PPDO of the poor culture within department and how PM is perceived.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Horrible Work Culture; Information Systems (IS) Department Behind the Curve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    - Location is accessible to many forms of transportation in downtown Manhattan.
    - Free coffee and tea is offered in every kitchen.

    Cons

    The company works off legacy systems and does not have enterprise applications supporting their business. Business processes that can be easily automated are done mostly manually by separate departments with no overall governance. Some applications are homegrown and do not have the capability to keep up with the requests for support from the business.

    The entire IS department might as well be Offshored, as it is overrun with onshore/offshore Indian consultants from Cognizant. I have never worked in a place where your colleagues will break out of speaking in English right in front of you because they sense the other person would understand better, and it happens at HF often. This is not contained to the Indian consultants.

    Overall, the company has a very unprofessional work culture. Every single project in the organization has problems arising from many factors. A few are: not knowing how to implement the SDLC, project management not managing projects past scheduling meetings with gianormous lists of attendees, assigning subject matter experts who are experts at nothing (if you are lucky to have SMEs assigned at all). Everyone's schedule is bogged down with back-to-back meetings that have no clear agenda, no clear purpose, and no clear follow-ups or deliverables. Lots of time is wasted just listening to people who like to talk (about nothing useful). Very little work is actually done or assigned and accountability is out the door.

    When problems arise (and you can guarantee they will), management will go on a witch hunt to find someone to blame. They will, also, throw their own people under the bus. Those who are being blamed usually are not the cause of all the problems, if they are even the main cause at all. Management just loves their scapegoats. Never do they actually try to manage in order to prevent being reactive to impending issues seen from miles away, nor do they try to mitigate full-blown problems when they've finally blown up and eventually try to find a solution so the company can move forward. They just play the blame game and take punitive action on the person(s) they've decided to single out. This can entail being publicly screamed at or blamed, told you can't take days off nor work from home or reassigned to other responsibilities.

    The work life balance in this company is terrible. The majority of the workers have nothing else to contribute other than their attendance at work. People talk down about telecommuting and boast about staying many late hours to fix a problem that was avoidable, or schedule meetings with no less than 10 people at 5 pm (because this was the only time that worked on everyone's fully booked calendars). In fact, telecommuting and teleconferencing is discouraged at many points and levels in the company. In today's increasingly global economy with today's technology, that is just backwards.

    This company recently called its employees to tell them that the office was open during 2 major snowstorms (one of which was a full blown blizzard). The office being open is a given; usually companies call you on your personal line to tell you the office is closed because their associates' well-being is a #1 priority (from my personal experience). Not HF! They want to push you to risk your safety in a storm in order to come into the office to go to your meetings in person or to just do face time.

    All these factors cause this company to essentially be a revolving door. People get hired, are hit hard with the reality of working here, and leave shortly thereafter. Usually, it's the good, effective workers that wise up and leave.

    In conclusion, this is not a company that I see being very competitive in the future, especially if they cannot retain talent. The culture is horrible, unprofessional, and intractable, and they just do not have the leadership that understands what it means to morph into a large organization with well-defined processes and structures. Leadership does not strategize, nor assign accountability, nor work toward providing a stable framework that allows goals to be set and reached and fair metrics to be taken. This company does not have the capability to expand past their regional footprint of business nor do they respect nor incentivize their #1 resource: their employees.

    Advice to ManagementAdvice

    Take some training on how to form strategies and initiatives into defined goals and activities, and how to execute them. Or, hire experienced talent in management that can do this. Create standards in the company so new recruits are actually trained on what to do. We need management that manages work and deliverables, not overseers of attendance and face time. Encourage employee development. Notice that incentives and treating your employees in a professional and respectful manner works better than condescension and punishment and deprivation of perks that other employers had already been offering for years before.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    HF is not a great company for skilled and ambitious professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Performance Improvement  in  New York, NY
    Former Employee - Performance Improvement in New York, NY

    I worked at Healthfirst (New York) full-time

    Pros

    good pay and reasonable hours in office. good industry learning opportunity and great peers.

    Cons

    lack of telecommuting options for certain people in PI department. no opportunities for advancement based on merit. unqualified and unskilled assistant directors in department. VP strategy encourages a negative culture and there is a lack of strategic mindset throughout company and specifically within Strategy Management Implementation department.

    Advice to ManagementAdvice

    restructure talent management program. replace leader of SMI with someone more strategic and who actively develops their departments. do not give an AD position to one person with under 5 years experience and another person who has over 20. it sends a confusing and negative message to those within the department who exceed the 5 years experience of a particular individual.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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