Healthfirst (New York)

  www.healthfirstny.com
  www.healthfirstny.com

Healthfirst (New York) Reviews

Updated December 18, 2014
Updated December 18, 2014
86 Reviews
2.4
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Pat Wang
53 Ratings

Review Highlights

Pros
  • A lot of opportunity for advancement (in 4 reviews)

  • Also, depending on the department, you have different levels of work-life balance (in 3 reviews)


Cons
  • into their medicaid managed care plan with no regards to your work/life balance (in 7 reviews)

  • Growing pains are common and needed when a company changes and evloves to become better (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Life Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY

    I have been working at Healthfirst (New York) full-time (more than 5 years)

    Pros

    Challenging, great training department.
    If you want to learn all about manage care this is the place!

    Cons

    No growth potential, Unnecessary meetings and politics.
    Inadequate solutions to problems.

    Advice to ManagementAdvice

    Need to maintain professional level. Don't to be caught up in gossip!
    Unethical and immature behaviors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Healthfirst is a demotivating environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager - Portfolio and Project Delivery Office in New York, NY
    Current Employee - Project Manager - Portfolio and Project Delivery Office in New York, NY

    I have been working at Healthfirst (New York) full-time (more than 5 years)

    Pros

    Consistent paycheck decent benefits. New building is nicer than our old office.

    Cons

    Lack of qualified PM leadership in PPDO. Management values music degrees and nepotism for higher level positions instead of experience and PM certifications. Lack of any promotional opportunities within HF.

    Our work is not project management but is fully administrative and PPDO is perceived very poorly across organization due to this.

    Advice to ManagementAdvice

    Replace unqualified leadership. Put in place solid HR policies that prevent promotions based on nepotism and require hard experience and certifications. Recruiters should be honest with the talent they are recruiting for PPDO of the poor culture within department and how PM is perceived.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Horrible Work Culture; Information Systems (IS) Department Behind the Curve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    - Location is accessible to many forms of transportation in downtown Manhattan.
    - Free coffee and tea is offered in every kitchen.

    Cons

    The company works off legacy systems and does not have enterprise applications supporting their business. Business processes that can be easily automated are done mostly manually by separate departments with no overall governance. Some applications are homegrown and do not have the capability to keep up with the requests for support from the business.

    The entire IS department might as well be Offshored, as it is overrun with onshore/offshore Indian consultants from Cognizant. I have never worked in a place where your colleagues will break out of speaking in English right in front of you because they sense the other person would understand better, and it happens at HF often. This is not contained to the Indian consultants.

    Overall, the company has a very unprofessional work culture. Every single project in the organization has problems arising from many factors. A few are: not knowing how to implement the SDLC, project management not managing projects past scheduling meetings with gianormous lists of attendees, assigning subject matter experts who are experts at nothing (if you are lucky to have SMEs assigned at all). Everyone's schedule is bogged down with back-to-back meetings that have no clear agenda, no clear purpose, and no clear follow-ups or deliverables. Lots of time is wasted just listening to people who like to talk (about nothing useful). Very little work is actually done or assigned and accountability is out the door.

    When problems arise (and you can guarantee they will), management will go on a witch hunt to find someone to blame. They will, also, throw their own people under the bus. Those who are being blamed usually are not the cause of all the problems, if they are even the main cause at all. Management just loves their scapegoats. Never do they actually try to manage in order to prevent being reactive to impending issues seen from miles away, nor do they try to mitigate full-blown problems when they've finally blown up and eventually try to find a solution so the company can move forward. They just play the blame game and take punitive action on the person(s) they've decided to single out. This can entail being publicly screamed at or blamed, told you can't take days off nor work from home or reassigned to other responsibilities.

    The work life balance in this company is terrible. The majority of the workers have nothing else to contribute other than their attendance at work. People talk down about telecommuting and boast about staying many late hours to fix a problem that was avoidable, or schedule meetings with no less than 10 people at 5 pm (because this was the only time that worked on everyone's fully booked calendars). In fact, telecommuting and teleconferencing is discouraged at many points and levels in the company. In today's increasingly global economy with today's technology, that is just backwards.

    This company recently called its employees to tell them that the office was open during 2 major snowstorms (one of which was a full blown blizzard). The office being open is a given; usually companies call you on your personal line to tell you the office is closed because their associates' well-being is a #1 priority (from my personal experience). Not HF! They want to push you to risk your safety in a storm in order to come into the office to go to your meetings in person or to just do face time.

    All these factors cause this company to essentially be a revolving door. People get hired, are hit hard with the reality of working here, and leave shortly thereafter. Usually, it's the good, effective workers that wise up and leave.

    In conclusion, this is not a company that I see being very competitive in the future, especially if they cannot retain talent. The culture is horrible, unprofessional, and intractable, and they just do not have the leadership that understands what it means to morph into a large organization with well-defined processes and structures. Leadership does not strategize, nor assign accountability, nor work toward providing a stable framework that allows goals to be set and reached and fair metrics to be taken. This company does not have the capability to expand past their regional footprint of business nor do they respect nor incentivize their #1 resource: their employees.

    Advice to ManagementAdvice

    Take some training on how to form strategies and initiatives into defined goals and activities, and how to execute them. Or, hire experienced talent in management that can do this. Create standards in the company so new recruits are actually trained on what to do. We need management that manages work and deliverables, not overseers of attendance and face time. Encourage employee development. Notice that incentives and treating your employees in a professional and respectful manner works better than condescension and punishment and deprivation of perks that other employers had already been offering for years before.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    HF is not a great company for skilled and ambitious professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Performance Improvement in New York, NY
    Former Employee - Performance Improvement in New York, NY

    I worked at Healthfirst (New York) full-time

    Pros

    good pay and reasonable hours in office. good industry learning opportunity and great peers.

    Cons

    lack of telecommuting options for certain people in PI department. no opportunities for advancement based on merit. unqualified and unskilled assistant directors in department. VP strategy encourages a negative culture and there is a lack of strategic mindset throughout company and specifically within Strategy Management Implementation department.

    Advice to ManagementAdvice

    restructure talent management program. replace leader of SMI with someone more strategic and who actively develops their departments. do not give an AD position to one person with under 5 years experience and another person who has over 20. it sends a confusing and negative message to those within the department who exceed the 5 years experience of a particular individual.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Poor Upper Management with Condescending Tone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY

    I worked at Healthfirst (New York) full-time (more than 8 years)

    Pros

    Freedom to oversee my department and manage my personnel. Fair Salary

    Cons

    No ability to move up from lower management into upper management. Inability to create strategy for company regarding departmental functions, All broad company policies created by VP with minimal input from me or my department.

    Advice to ManagementAdvice

    If you put someone in a AD or Director position, allow them to do their job. My Process Improvement area was able to undermine me by going to VP, who made them feel he sided with them. They soon found out the truth and left the Company, leaving me an underwhelming staff. Also note that certifications DO MEAN you have expertise. The opposite is true as well

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Excellent work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilitated Enroller in New York, NY
    Current Employee - Facilitated Enroller in New York, NY

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    annual raises
    bonus twice a year
    excellent management, very flexible and pushes you to do your best
    friendly work envorinment

    Cons

    No downsides here. Great company overall

    Advice to ManagementAdvice

    promote within the company for management positions rather than hiring from outside. A seasoned staff with prior knowledge and experience would be much more efficient and productive compared to a new hire from another agency outside of the company. Also, give compensation and raises more frequently to those who are deerving of it.

    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Distant Management, Reactive Only When Issues Blow Up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    Nice office building, Great location for commuters, Large windows offer bright light, Good vacation benefits, Decent Healthcare Benefits, Nice conference rooms.

    Cons

    Management is behind closed doors and rarely comes out to interact with staff. IT is teeming with Indian consultants - maybe they are less expensive but it seems to be a great way of making no one responsible. Some directors, despite being awful managers, are still there, even after years of being reviewed poorly.

    Too much after-the-fact reactive behavior with metrics-gathering a constant and an obsession toward getting to the root cause which in the end is a white wash anyway.

    Management gives out edicts to 'fix it' or 'address issues with a plan and then deploy it', so staff is trying to comply and comes up with ill-conceived processes just to put something in place and show that action has been taken. Many people are hard working and never get recognized for it. Others may get away with chatting all day or surfing the net, long breaks and cutting corners on hours. Inconsistent approach to handling the business needs.

    Lip service is paid to training but it is rarely (if ever) available or supported.

    Advice to ManagementAdvice

    Check in with managers and enable them to create a positive work environment where people don't fear for their jobs and feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Unpleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in New York, NY
    Current Employee - Administrative Assistant in New York, NY

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    Can't think of anything positive to say

    Cons

    Low salary, poor and secretive management, hostile coworkers

    Advice to ManagementAdvice

    Care more about professional growth of administrative staff including fair salaries across the board.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Field worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time (more than an year)

    Pros

    Able to work independently; Tool are given to complete the job succesfully.

    Cons

    Constant changes within the healthcare system.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company values!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Healthfirst (New York) full-time

    Pros

    Healthfirst has the desire to grow and push the organziation to the next level.

    Cons

    Growing pains are common and needed when a company changes and evloves to become better.

    Recommends
    Positive Outlook
    Approves of CEO

Healthfirst (New York) Photos

Work at Healthfirst (New York)? Share Your Experiences

Healthfirst (New York)

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.