Healthways

  www.healthways.com
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Healthways Reviews

Updated Jul 21, 2014
Healthways – Franklin – “Treadmill desk. There are only a handful.”

All Employees Current Employees Only

2.5 156 reviews

21% Approve of the CEO

Healthways President, CEO, and Director Ben R. Leedle Jr.

Ben R. Leedle Jr.

(106 ratings)

30% of employees recommend this company to a friend

Review Highlights

Pros
  • Benefits are also above par, healthy work/life balance(in 11 reviews)

  • The job has perks like free gym memberships and some good benefits(in 9 reviews)


Cons
  • Work life balance does not promote a healthy Well-Being(in 9 reviews)

  • The rapid growth through acquisitions lead to a lot of disorganization and a lack of clear direction(in 4 reviews)

156 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Company that continues to decline throughout years

    Contracts (Current Employee) Chandler, AZ

    ProsWorkout wear everyday and a lot of PTO

    ConsCompensation and no proper training

    Advice to Senior ManagementLeadership, compensation, and better legal training to contracts group.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Flashy with not a lot of substance.

    Health Coach (Current Employee) Nashville, TN

    ProsFree gym memberships, generous vacation time, able to wear athletic attire everyday. Always serves healthy food in the cafeteria. Relatively easy to receive promotions with the right network.

    ConsHealthways has a fabulous sales team, so constant new business and partnerships. Unfortunately the company can't always deliver on it's promises and seems to always be putting out fires. Constant change, which usually isn't a bad thing; but in this case it's not always positive change.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Would not recommend.

    Anonymous Employee (Current Employee) Remote, OR

    ProsCompany Culture, Well-being attire, when seeking assistance easy to find someone who will help, gym memberships, Well-being incentive reward program.

    ConsThey hire inexperienced, not certified, skilled or knowledable people for the title/role they are in & very much overcompensated. Insurance deductibles high, no job security or advancement opportunities, turn over rate is high.

    Advice to Senior ManagementEliminate dead weight, the inexperienced that we're hired & don't deserve or have earned their title, being way over compensated for their few job duties for the minimal work they do sitting around all day. Great ideas but have seen a struggle to execute.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Changing The World One Life At a Time...Great Mission, But Unrealistic At This Company...

    Telephonic RN (Current Employee) Franklin, TN

    ProsGreat time off, Great co-workers (depends on team), Good initial training, Great focus on prevention via free gym memberships and workout room in work place, healthy food opts on site. Great break from clinical nursing. Very nice building.

    ConsProcesses are always changing, frequent change in management, Lack of consistent/correct communication, unrealistic metrics and goals, Untrusted worthy management, Computer system does not work much of the time, Low pay, members are very resentful of the program and having to participate.

    Advice to Senior ManagementManagement seems not to understand that sometimes great customer service is the best way to handle a member's concern and not motivational interviewing! Your employees should not be held at fault when a member does not want to participate in the program and does not set health goals! Members who are stable should be allowed to graduate from health coaching at some point. You have great nurses on the phones, trust their judgment and stop the micro management! We hate it! Company does great a getting new contracts, but horrible at retaining nurses to fulfill the promises made...it's not fair to the customer, members, or your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Seen better days

    Anonymous Employee (Current Employee)

    ProsPeers--all the people here all create an open and inviting culture. People help each other out--very team oriented. Seriously if it wasn't for the people here, I would've left long time ago.
    Benefits--PTO, medical, 401K, etc.

    ConsCommunication--lack of. Things are communicated at the last minute--sometimes this isn't anyone's fault, but there are many times when things could've been either prevented or helped if something had been mentioned beforehand.
    Call Center Environment--this is a well-being company, but many times the Nurses and the Coaches are treated like they are working in a regular customer service call center. Expectations and metrics are created around how many calls can you get an hour (which is understandable), but the type of call being done isn't really taken into consideration. Rarely is there any recognition for things done well--this must come from the frontline managers. Not to mention, that in the last 3+ years there has only been 1 raise or merit increase. Not even a cost of living increase. That in itself is de-moralizing.
    Metrics & Performance Evaluation--Numbers are shoved down the throat of every person on the phones. This doesn't create a very high morale environment. It's meant to be "motivating" & "create an atmosphere of competition"--but it does the exact opposite. Quality isn't emphasized as much and it's up to the front-line managers to remind colleagues that quality is still important. There's a big problem of "feast & famine". There will be very busy times where there aren't enough people to handle the calls and then times where there are too many people for the low call volume--yet colleagues are kept to the same call per hour expectation through the whole year. When I first began quality was much more important than the number of calls made and slowly over the last few years it has done a 180 and the number of calls you make is more important than the quality.

    Advice to Senior ManagementI would suggest looking more closely at this new "performance management" style of ranking people and this issue of "feast & famine". Morale might be higher if metrics were approached in a different manner and also allowing the clinicians and coaches more control over their calls. Sometimes it seems like they are treated like children--and are punished for doing something "wrong"...but rarely any recognition for when they do something right. Positive Reinforcement will get you further than this negative reinforcement atmosphere that has been created.
    There should also be some push for some type of raise or bonus or something to recognize all the hard work all the frontline colleagues and behind the scenes colleagues as well.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A great place to (re-)start your career and grow

    Colleague (Current Employee) Nashville, TN

    ProsCompany culture (no matter who you talk to in the building, everyone seems to be aligned with the mission + value proposition), Willingness to develop the career path of those who are interested and invested

    ConsRelative quick turnover rate, adjusting due to recent growing pains, minimal intra-floor communication/cohesion, Medical plans offered is high-deductible

    Advice to Senior ManagementBuilding a sense of "One Healthways" through regular mass communication beyond HQ news, more transparency, and more availability with C-Suites.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Unethical and discriminatory organization

    Director (Former Employee)

    ProsFlexibility, serving the community, outside investment group forcing organization to change its bad practices and overstated competency

    ConsManagement, discriminatory practices, unethical practices, hostile, work/life balance, status quo, dishonest with clients, fails to give proper credit were credit is due

    Advice to Senior ManagementLet individuals do what you hired them to do. Treat all employees no matter their race just.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Avoid.

    Telephonic RN (Current Employee) Franklin, TN

    ProsVery good amount of paid time off

    ConsJob predicated on coaching members to make lifestyle changes and improve, but members get the benefit of coaching up front ( discount on insurance) and act like they are entitled to that without coaching. Members are rude. The computer programs needed to do the job often don't function properly and haven't been for over a year. Since i was hired 6 months ago , my team has had 5 nurses leave. The average time the nurses have stayed is a year. Management often fails to communicate vital information . Morale is often low as staff is expected to have a high call completion, while keeping the quality up. Call reviews are often subjective, so different managers score the same call differently on reviews. Management makes poor decisions, for example scheduling calls in 10 minute increments despite the fact a typical call is 13 minutes. Then, they are surprised that calls are not made on time or missed. Very unprofessional.

    Advice to Senior ManagementShare important information, get organized, and get the computer software working. The company comes off as unprofessional.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Great place to work!

    Senior Manager (Current Employee) Nashville, TN

    ProsExcellent corporate culture with a focus on wellness. Everyday is workout attire or whatever you feel comfortable in. Good people work here!

    ConsCross functional communication and coordination is lacking. Executive leadership has a great strategic vision but fails to execute.

    Advice to Senior ManagementPublish an org chart and keep it active. It will make the organization much more functional. I witnessed this at a Fortune 100 company. The company immediately became less bureaucratic and people understood how to get things done.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great vision but little follow through...

    Anonymous Employee (Current Employee)

    ProsSmart, educated, and talented colleagues (co-workers).

    ConsWork life balance does not promote a healthy Well-Being

    Advice to Senior ManagementStay to true to the values of respect and trust.

    Yes, I would recommend this company to a friend

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