HearUSA Reviews

Updated September 1, 2014
Updated September 1, 2014
10 Reviews
2.2
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Stephen J. Hansbrough
4 Ratings

Employee Reviews

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PCC in Parma, OH
    Current Employee - PCC in Parma, OH

    I have been working at HearUSA full-time

    Pros

    Pay is very competitive, Management is very laid back, not a micro management situation. Plenty of advancement opportunities for hard working loyal employees. Open door policy.Family oriented at the center level. Great flexibility and stability.

    Cons

    Can't think of anything of any consequence.

    Advice to ManagementAdvice

    Needs to better screen applicants in order to make sure they understand exactly what their role with the company should be. This would prevent so many provider/pcc complaints regarding essential job functions.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Disappointing. TEAM BUILDING is essential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HearUSA full-time (more than 5 years)

    Pros

    None at this time that I can think of

    Cons

    No room for growth at this time

    Advice to ManagementAdvice

    Some MANAGEMENT must treat everyone as equals and show respect for the hard work put in on a daily

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    RACISTS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HearUSA

    Pros

    If you like working for a company that encourages hostile behavior, this is for you.

    Cons

    This company promotes racism and hostile work environment. Management has no problem with employees yelling out racist remarks or cursing at people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great place to work; awesome co-workers and the corporate structure is very professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Contracts Coordinator in Palm Beach Gardens, FL
    Former Employee - Insurance Contracts Coordinator in Palm Beach Gardens, FL

    I worked at HearUSA full-time (less than an year)

    Pros

    HearUSA is under the Siemens Healthcare umbrella so there is a high level of professionalism. I enjoyed the work and the level of skills that is required to get the job done. They also compensate based on your skill set and qualifications.

    Cons

    Other than upper management, there was an issue with employee retention. They seemed to hire temps for positions that should have long-term dedication and stability. I would say 30% of lower and mid-level employees were temps. They also extended their temps in many cases -past a six month time frame. One of my co-worker temped for over a year before they offered her a permanent position. I didn't know companies could do things like that....

    Advice to ManagementAdvice

    Hire and retain qualified employees and you will have a better work environment and a more successful business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Call Center Commisions are a joke for most? / 5 Mgrs. for 18 people, Really?
    Young immature adult children managers?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Palm Beach Gardens, FL
    Current Employee - Call Center Representative in Palm Beach Gardens, FL

    I have been working at HearUSA full-time (more than 3 years)

    Pros

    Decent base salary and for the most part Monday through Friday. Good Benefits are provided. Commissions are for the privileged few. Despite the cons below, I really like the CEO. A fair and balanced gentleman who should look into fairly compensating us.

    Cons

    Commissions for the privileged few? Basically you're an appointment setter, but you don't get compensated for the amount of appointments you set. They conveniently overlook the monumental effort it takes to get someone to show up for an appointment and compensate you only if they have a disability? So basically more than 50% of your work is up in smoke.

    Advice to ManagementAdvice

    You hire appointment setters and call it Customer Service / Sales. Let's be honest we're Appointment Setters. Please pay for the appointments that show up! 18 people on the floor, with the amount of profits earned, the parent company can surely afford it, being one of the world's engineering giants.

    Neutral Outlook
    Approves of CEO
  7.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Sales in Palm Beach Gardens, FL
    Current Employee - Customer Service/Sales in Palm Beach Gardens, FL

    I have been working at HearUSA full-time (less than an year)

    Pros

    $14-16/hour salary, Good Benefits.

    Cons

    Rainbow management, so much drama, ugh. Unrealistic goals, commissions rarely.

    Advice to ManagementAdvice

    Too many chiefs not enough indians. 4 managers for a room of 16 people. Really?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Less income than expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audiologist/Provider in Charlotte, NC
    Former Employee - Audiologist/Provider in Charlotte, NC

    I worked at HearUSA full-time (more than an year)

    Pros

    follows audiology best practices in hearing aid sales

    Cons

    more administrative tasks than are typical for this type of setting

    Advice to ManagementAdvice

    gather employee suggestions for how to make the customer experience truly great

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Sr Pcc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Pcc in Nonya (Nigeria)
    Current Employee - Senior Pcc in Nonya (Nigeria)

    I have been working at HearUSA full-time (more than 5 years)

    Pros

    M-F, 8-5, so-so benefits, vacation time.

    Cons

    Punch clock, ZERO advancement, favoritism!Marketing no way to track. Budget?=Area Mgr laughed! Lists lists lists to call.

    Advice to ManagementAdvice

    Too many audiologists wanting to play office. Ditch half of them at corp and AMs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    A good, if a bit stressful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Audiologist
    Current Employee - Audiologist

    I have been working at HearUSA

    Pros

    Pride in one's job due to excellent quality standards for patient care with a clear focus on ethics.
    Generally fantastic colleagues/coworkers at the center level.
    Overall good compensation and benefits package.
    Marketing support from the corporate office allows you to focus on patient care.

    Cons

    Unrelenting pressure of upper management to hit unrealistic ever changing sales goals.
    Incentive programs are introduced and then abandoned after a short time.
    Managers and supervisors are often hired from outside the company.
    Staffing essentially reduced to a "skeleton crew", putting further strain on existing employees.
    Wage freezes, a brief period of pay cuts and the suspension of 401K investment matching.

    Advice to ManagementAdvice

    Reduce employee turnover at all levels of the company. This will reduce the astronomical costs and endless man hours needed to constantly train new employees. These resources could then be reinvested into the efforts to improve the success of the company. Even tiny wage increases would provide employees with a sense of progress and career advancement. Consistency of incentives, employee benefits and corporate support are needed to establish a sense of security amongst employees. Although businesses have to evolve to survive, change causes stress to the human psyche. A constant barrage of policy changes, personnel changes and shifting goal focuses causes undue stress on employees and may do more harm than good. Despite reassurances from corporate, these changes add to a sense of chaos and dread that makes people fear (perhaps irrationally) for their job security.

    No opinion of CEO
  11. 1 person found this helpful  

    Front Line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - PCC
    Current Employee - PCC

    I have been working at HearUSA

    Pros

    It's nice to work M-F and get both vacation and Care Time.

    Cons

    Getting talked to like garbage by managers
    no room for growth
    pay is lower than other similar jobs
    the job description changes every quarter, adding more without giving more
    uncertainty about job security
    the managers make it hard to come in even though we don't see them often
    a lot of the customers are horrible and we still have to call them every year and convince them to come back like telemarketers.

    Advice to ManagementAdvice

    take a class on dealing with people
    treat your employees with respect
    offer incentives to get people to do more than the bare minimum
    when people are trated well they do well

    Doesn't Recommend
    Disapproves of CEO

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