HearUSA

www.hearusa.com
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HearUSA Reviews

Updated November 11, 2014
Updated November 11, 2014
12 Reviews
2.5
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Stephen J. Hansbrough
6 Ratings

Employee Reviews

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  1.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HearUSA full-time (less than a year)

    Pros

    Good benefits and work location

    Cons

    Little room for advancement and job growth

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Sales Representative in Palm Beach Gardens, FL
    Current Employee - Bilingual Sales Representative in Palm Beach Gardens, FL

    I have been working at HearUSA full-time (less than a year)

    Pros

    Competitive Base Pay , Growth Potential , Good Benefits ; Health Insurance , 401K with company match , 10 Paid company holidays

    Overall my experience has been pleasant this is stable company that has been in business for over 26 years.

    Cons

    No Formal Training - Learn as you go .
    No PTO for Six Months.
    Incentives are inconsistent and minimal , but the base pay makes up for It.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PCC in Parma, OH
    Current Employee - PCC in Parma, OH

    I have been working at HearUSA full-time

    Pros

    Pay is very competitive, Management is very laid back, not a micro management situation. Plenty of advancement opportunities for hard working loyal employees. Open door policy.Family oriented at the center level. Great flexibility and stability.

    Cons

    Can't think of anything of any consequence.

    Advice to ManagementAdvice

    Needs to better screen applicants in order to make sure they understand exactly what their role with the company should be. This would prevent so many provider/pcc complaints regarding essential job functions.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Disappointing. TEAM BUILDING is essential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HearUSA full-time (more than 5 years)

    Pros

    None at this time that I can think of

    Cons

    No room for growth at this time

    Advice to ManagementAdvice

    Some MANAGEMENT must treat everyone as equals and show respect for the hard work put in on a daily

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    RACISTS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HearUSA

    Pros

    If you like working for a company that encourages hostile behavior, this is for you.

    Cons

    This company promotes racism and hostile work environment. Management has no problem with employees yelling out racist remarks or cursing at people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great place to work; awesome co-workers and the corporate structure is very professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Contracts Coordinator in Palm Beach Gardens, FL
    Former Employee - Insurance Contracts Coordinator in Palm Beach Gardens, FL

    I worked at HearUSA full-time (less than a year)

    Pros

    HearUSA is under the Siemens Healthcare umbrella so there is a high level of professionalism. I enjoyed the work and the level of skills that is required to get the job done. They also compensate based on your skill set and qualifications.

    Cons

    Other than upper management, there was an issue with employee retention. They seemed to hire temps for positions that should have long-term dedication and stability. I would say 30% of lower and mid-level employees were temps. They also extended their temps in many cases -past a six month time frame. One of my co-worker temped for over a year before they offered her a permanent position. I didn't know companies could do things like that....

    Advice to ManagementAdvice

    Hire and retain qualified employees and you will have a better work environment and a more successful business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Call Center Commisions are a joke for most? / 5 Mgrs. for 18 people, Really?
    Young immature adult children managers?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Palm Beach Gardens, FL
    Current Employee - Call Center Representative in Palm Beach Gardens, FL

    I have been working at HearUSA full-time (more than 3 years)

    Pros

    Decent base salary and for the most part Monday through Friday. Good Benefits are provided. Commissions are for the privileged few. Despite the cons below, I really like the CEO. A fair and balanced gentleman who should look into fairly compensating us.

    Cons

    Commissions for the privileged few? Basically you're an appointment setter, but you don't get compensated for the amount of appointments you set. They conveniently overlook the monumental effort it takes to get someone to show up for an appointment and compensate you only if they have a disability? So basically more than 50% of your work is up in smoke.

    Advice to ManagementAdvice

    You hire appointment setters and call it Customer Service / Sales. Let's be honest we're Appointment Setters. Please pay for the appointments that show up! 18 people on the floor, with the amount of profits earned, the parent company can surely afford it, being one of the world's engineering giants.

    Neutral Outlook
    Approves of CEO
  9.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Sales in Palm Beach Gardens, FL
    Current Employee - Customer Service/Sales in Palm Beach Gardens, FL

    I have been working at HearUSA full-time (less than a year)

    Pros

    $14-16/hour salary, Good Benefits.

    Cons

    Rainbow management, so much drama, ugh. Unrealistic goals, commissions rarely.

    Advice to ManagementAdvice

    Too many chiefs not enough indians. 4 managers for a room of 16 people. Really?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Less income than expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audiologist/Provider in Charlotte, NC
    Former Employee - Audiologist/Provider in Charlotte, NC

    I worked at HearUSA full-time (more than a year)

    Pros

    follows audiology best practices in hearing aid sales

    Cons

    more administrative tasks than are typical for this type of setting

    Advice to ManagementAdvice

    gather employee suggestions for how to make the customer experience truly great

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Sr Pcc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Pcc in Nonya (Nigeria)
    Current Employee - Senior Pcc in Nonya (Nigeria)

    I have been working at HearUSA full-time (more than 5 years)

    Pros

    M-F, 8-5, so-so benefits, vacation time.

    Cons

    Punch clock, ZERO advancement, favoritism!Marketing no way to track. Budget?=Area Mgr laughed! Lists lists lists to call.

    Advice to ManagementAdvice

    Too many audiologists wanting to play office. Ditch half of them at corp and AMs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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