Heartland Payment Systems Reviews in Philadelphia, PA
Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person(in 23 reviews)
Their customer service team is the best I've ever seen(in 15 reviews)
Industry low residuals, sales reps pay for the sacred endorsements, micro management(in 20 reviews)
Most of the sales force is unhappy due to the way management is treating them(in 18 reviews)
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Pros – You control your time and managers are not on your back.They have a very good piece of software called the knowledge network which will answer almost any questions you have.They have a great reputation for dealing very fairly with their customers.Their products work and work well,technical help is very good.Residual income is a real plus.
Cons – You may starve trying to get your business going.In this current environment businesses are reluctant to make changes even ones to benefit them,so sales can be slow.Because of the turnover in sales talent your direct manager may be someone with very little time with the company and you may suffer as a result. Health insurance is not available until you make certain sales goals which are sometimes harder to achieve than you may think. They had a major computer breach which compeitors continue to try and use against them.When reps leave early they give up their residuals which the company gets to keep.
Advice to Senior Management – Dont allow people to turn over so easily.The sink or swim attitude doesn't serve you well,even though it may help profits.Have a plan in place to support each new sales rep and get them to some sort of financial security BEFORE they "vest " which can take a while and most families can't wait that long.
No, I would not recommend this company to a friend