Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated September 9, 2014
Updated September 9, 2014
236 Reviews
3.1
236 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
187 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 20 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Heartland is a leading innovative payment technologies company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Gilbert, AZ
    Current Employee - Relationship Manager in Gilbert, AZ

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    Working with Heartland allows you the opportunity to determine your on wealth and salary.

    Cons

    If you aren't a hunter and a go getter this job isn't for you.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Chaotic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Heartland Payment Systems full-time

    Pros

    Good place to learn new technologies. Laid back environment. Bonuses were a nice perk.

    Cons

    Constantly changing technologies; too many changes occurring at the same time lead to confusion, mistakes and frustration. Each team had their own approach, often approaches did not work well together. Teams often did not coordinate with others before making changes that impacted other teams. Little sharing of project knowledge. Each person had to learn business on their own. Little training.

    Advice to ManagementAdvice

    Slow down rate of change to reduce stress and increase product quality.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    I loved working there until they laid off the service department with no warning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time for more than a year

    Pros

    They are very service oriented. They treat their customers very well.

    Cons

    No base pay for the sales people, reps running over each other in every city.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It's a fantastic company that takes its employees seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Very loyal to its employees. Family oriented. Many perks include onsite daycare, full gym w/ sauna, full-service cafeteria, onsite car detailing, onsite massage therapy, "sleep" rooms, company paid trips, summer picnics and Christmas parties, company paid sporting event tickets and so so much more. Great place!

    Cons

    New hire hours can be a bit rough. It usually starts as a 10a-7p. Any other "Cons" would most likely seem trivial compared to all the other amazing benefits and workplace environment.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time for more than a year

    Pros

    Best products in the industry

    Cons

    I have yet to find a con

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Avoid the Campus Solutions Division - In Pittsburgh PA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Pittsburgh, PA
    Current Employee - Management in Pittsburgh, PA

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Co-workers are enjoyable and nice, even though their faces (and attitudes) look like they're marching on the Trail of Tears...forever.

    Cons

    Executive Management and Directors are extremely (extremely is too weak a word here) inexperienced in an Enterprise atmosphere, and consistently fail to see their shortcomings even when presented to them in a professional and constructive way. Severe and absolute suppression of innovation and creativity from the top-down. It explains why there still COBOL based (and proud of it!). Consultants are empowered, FTE's are not. It's common for Director's to take direction from 3rd tier subordinates...it's fascinating to see.

    Advice to ManagementAdvice

    Corporate should really consider coming in and cleaning house. This Division is fraught with ineptitude, un-professional, demeaning, degrading management, which habitually demoralizes and degrades FTE's.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    SPA - Senior Product Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Miami, FL
    Former Employee - Sales in Miami, FL

    I worked at Heartland Payment Systems full-time for less than a year

    Pros

    I have a hard time saying this after 16 years of being in the corporate world, but the only pro was meeting fellow colleagues and talking to business owners for the sole purpose of networking. There is NO PAY for sales representatives and is no different than an MLM structure internally.

    Cons

    WARNING - **BE CAREFUL WHEN THEY WANT TO HIRE YOU & GET EVERYHTHING IN WRITING** No pay & horrible benefits package with high deductibles. It appears and is structured like it is a pyramid scheme. You have one or two guys/gals that are getting overrides and it is structured like an MLM; and just as costly on your end.

    Advice to ManagementAdvice

    You can't co-mingle a merchant services business and acquire payroll companies and expect the same results using the same metrics and technology. Additionally if you have to misrepresent your company to hire individuals tell them the truth that the company does not pay a salary and will pull there so called "bridge" if they do not sell anything in 30 days.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great place to learn IT fast.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time for more than 5 years

    Pros

    Great flexibility in schedule. You are exposed to some of the latest technologies, but you better learn quickly. Make sure to learn from your peers too.

    Cons

    The mid-level management is not trained to manage people. Instead, they have promoted technical folks who do not always have a passion or understanding of management.

    Advice to ManagementAdvice

    Adjust with the market cost of technical labor.

    Approves of CEO
  10.  

    Get what you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  South Florida, FL
    Current Employee - Territory Manager in South Florida, FL

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    I made a leap of faith and left a job to come to heartland and make the change.
    -Great comp plan
    -Great benefits
    -w-2 employment
    -Great trips
    -freedom to write your own pay check
    -Great product

    Cons

    -No office here
    -customer service calls late.

    Approves of CEO
  11. 1 person found this helpful  

    Good place overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time for more than 10 years

    Pros

    The work is easy. All you have to do as Customer Advocate is show up on time (very important!), answer the phone, and do your best to help the caller. Supervisors and other people on your team are there to help if you need it.
    There is a nice gym (free), cafeteria (not free), and day care (also not free).

    Cons

    In the Jeffersonville office it seems as if everyone is related either by birth or by marriage and opportunities depend on who you know (or at least it appears that way)

    Advice to ManagementAdvice

    Please consider letting more people work from home

    Recommends
    Neutral Outlook
    No opinion of CEO

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