Heartland Payment Systems Reviews

Updated August 11, 2015
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4.0
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Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
43 Ratings

Pros
  • Their customer service team is the best I've ever seen (in 15 reviews)

  • Unlimited income, flexible hours, work from home (in 8 reviews)

Cons
  • Bully management style requiring sales reps to "check-in" throughout the day yet managers do not spend any time in the field (in 21 reviews)

  • It is a cult type atmosphere where the upper management draw ridiculous salaries and the sales force only hears from them via conf calls (in 18 reviews)

More Pros and Cons

58 Employee Reviews

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  1. Helpful (8)

    Heartland (Good corporate opportunities but only for the most diligent, motivated sales reps)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Heartland (HPS) internal corporate culture seemed very positive from my visits to their Service center in Louisville, KY, and from my email correspondences with corporate staff. I was a company rep in the field covering a territory, so I worked from a home office, which was great. Heartland is always innovating and increasing it's products and service offerings, which helps it's sales force get the attention of potential customers. HPS traditionally has held its workforce in high esteem and operated by high business ethics in a industry that historically seemed to have a reputation for deception or exploitation of clients. HPS also does promote from within for stellar performers.

    Cons

    Most of Heartland's jobs are in field sales, and the downside is that there are monthly targets to meet---which, to many past reps, seem unattainable on a continual monthly basis due to economic and other circumstances beyond the sales rep's control. Another negative, from my perspective as a former field rep who left in 2013 and who worked closely with the field sales reps up till then, is that Heartland had guidelines that called for termination of even veteran sales reps as soon as performance dropped off for ~2-3 months out of every 6 on a rolling basis. I saw many great sales reps be cast aside because of this rigid and, some argue, unrealistic standard. The HPS president, who is a good man, has a different perspective though---because he believes the sales targets should be consistently attainable and are reasonably expected because HPS partly subsidizes full benefits for it's sales force.

    Advice to Management

    Ease up on stringent sales targets for veteran sales reps. Stop firing veteran reps who possess a wealth of industry knowledge and contacts. That seems like an unwise corporate practice.


  2. Implementation Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time

    Pros

    Love the team I worked with. The amount of work was not too bad, but challenging.

    Cons

    No real growth within the organization from this particular position.

    Advice to Management

    Cross-train


  3. Helpful (1)

    Very solid company that operates with integrity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Advisor in Detroit, MI
    Current Employee - Senior Product Advisor in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than a year)

    Pros

    They're fair with customers as well as employees. Freedom to make your own schedule & very little 'busy work'. They are focused on technology, providing the tools & resources needed to perform efficiently. One of few sales organizations that offer substantial residual compensation, in addition to greater, initial commissions.

    Cons

    There is a lack of quality training & support. Some web-based courses and a 'sales mentor' (useless) are available, but you're mostly left unassisted. Communication is lacking - they don't always clearly communicate or explain reasons behind decisions.

    Advice to Management

    Success in a sales role does not necessarily indicate that an individual will be a competent manager... or Vice President.


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  5. Controller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, the people are awesome!

    Cons

    There is nothing bad to say.

    Advice to Management

    Keep doing what you are doing.


  6. Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Princeton, NJ
    Current Employee - Relationship Manager in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great commission structure and signing bonuses

    Cons

    Not a whole lot of guidance for new employees


  7. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time

    Pros

    Great people, great facilities, market level pay.

    Cons

    Company is growing and needs more enterprise level thinkers. Bonuses are in deferred stock. Working in the Payments industry is hard due to extreme regulatory and security constraints versus other industries. Work at home / telecommuting eliminated.

    Advice to Management

    Consolidate common functions of the businesses acquired to reduce costs. Pay bonuses in cash - not deferred stock payouts.


  8. Co-Op - Learned a lot but lacked work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time

    Pros

    Great co-workers Extremely flexible Learned a lot Large setting Decent pay

    Cons

    Upper management makes poor decisions Pay could be more Lack of work for the entire co-op, a lot of nothing to do

    Advice to Management

    Listen to your developers they know what they are talking about. Make your pay more competitive and increase pay to avoid losing important devs


  9. Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    No opinion of CEO

    I worked at Heartland Payment Systems (More than a year)

    Pros

    Heartland is a great company to work for. They do a pretty good job of trying to keep abreast of current technologies. Work expectations are normal and not asking to stay late, then later, then later.

    Cons

    It is a big company so you need to be comfortable with that. Suggestions for change take a long time to be heard.

    Advice to Management

    Keep moving forward with technology. Look beyond the next 3 years.


  10. Helpful (1)

    Director, Business Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Good new office location close to Legacy

    Cons

    poor benefits lack of experience in mgmt team

    Advice to Management

    more power and control tomiddle management


  11. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company with Great People.

    Cons

    Communication could be better presented



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