Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com

Heartland Payment Systems Reviews

Updated December 18, 2014
Updated December 18, 2014
252 Reviews
3.0
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
198 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources - IT in Plano, TX
    Current Employee - Human Resources - IT in Plano, TX

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    - good culture
    - work/life balance
    - not micromanaged
    - use latest technologies
    - promote within

    Cons

    - could improve benefits

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Best Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    Heartland is a free to work as you like position as long as you are meeting quota. They treat their employees great and compensate them well. They also have great benefits as well. They spend a lot of money tending to their employees as well. Annual Summit cost the company millions of dollars and they do this for their employees every 18 months.

    Cons

    I know every company has its flaws but I cannot think of anything negative to say.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Heartland is a leading innovative payment technologies company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Gilbert, AZ
    Current Employee - Relationship Manager in Gilbert, AZ

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    Working with Heartland allows you the opportunity to determine your on wealth and salary.

    Cons

    If you aren't a hunter and a go getter this job isn't for you.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    It's a fantastic company that takes its employees seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Very loyal to its employees. Family oriented. Many perks include onsite daycare, full gym w/ sauna, full-service cafeteria, onsite car detailing, onsite massage therapy, "sleep" rooms, company paid trips, summer picnics and Christmas parties, company paid sporting event tickets and so so much more. Great place!

    Cons

    New hire hours can be a bit rough. It usually starts as a 10a-7p. Any other "Cons" would most likely seem trivial compared to all the other amazing benefits and workplace environment.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than an year)

    Pros

    Best products in the industry

    Cons

    I have yet to find a con

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Get what you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in South Florida, FL
    Current Employee - Territory Manager in South Florida, FL

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    I made a leap of faith and left a job to come to heartland and make the change.
    -Great comp plan
    -Great benefits
    -w-2 employment
    -Great trips
    -freedom to write your own pay check
    -Great product

    Cons

    -No office here
    -customer service calls late.

    Approves of CEO
  8.  

    All around great company, pay, gym and benefits!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than an year)

    Pros

    Great pay. Free 24/7 gym with personal trainers. Health insurance is great with low deductible for singles. Fully staffed cafeteria to cook what you want how you like it, along with daily specials. Good energy throughout the building. Relaxed working environment. Management or Leads treat you fairly, you will get the occasional "Micro-Manager" though. Bob Carr, CEO is a positive person that honestly is just like me and you and wants the company to be happy and succeed.

    Cons

    Departments that are open 24/7 will usually start employment at late shift. Also, holidays you can be scheduled if no one volunteers, however the holiday bonus is enough to make anyone want to work on Christmas! Human Resources can be a pain when a situation occurs that you'd like to appeal.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    you decide the outcome of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Houston, TX
    Current Employee - Relationship Manager in Houston, TX

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    unlimited income, flexibility, great for the aggressive sales market.

    Cons

    none that i can think off

    Advice to ManagementAdvice

    re consider when a employee makes a mistake

    Recommends
    Approves of CEO
  10.  

    Big Company - Big Potential - Big Heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Director in Princeton, NJ
    Former Employee - Senior Marketing Director in Princeton, NJ

    I worked at Heartland Payment Systems full-time (more than 8 years)

    Pros

    Heartland values character, intelligence, work ethic and integrity in a person more than 10 Harvard MBAs. The cream rises to the top, and there's little room for politics or brown-nosing. It's an entrepreneur's dream: the perfect combination of Fortune 1000 and fortune building possibilities.

    Cons

    Not the place for anyone who doesn't like change or hard work. Feels a lot like running your own business - you want a better work-life balance, but you're constantly energized to get one more thing done. )Of course, for some of us, that's a Pro, not a Con :)

    Advice to ManagementAdvice

    With a flat org structure and a lot of cross-function, communication could be improved. Perhaps a little more accountability and hierarchy would help.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work, great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Jeffersonville, IN
    Current Employee - Senior Software Developer in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than an year)

    Pros

    Beautiful campus, lost of natural light, open seating, OK cafeteria, full gym (with showers!), basketball courts, ping pong, fooseball, clean bathrooms, the works.

    They listen to their slaves.

    Cons

    Yet to see any.

    Advice to ManagementAdvice

    Keep listening.

    Recommends
    Positive Outlook
    Approves of CEO

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