Heartland Payment Systems Reviews

Updated July 28, 2015
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3.2
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Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
241 Ratings

Pros
  • Their customer service team is the best I've ever seen (in 15 reviews)

  • Unlimited income, flexible hours, work from home (in 8 reviews)

Cons
  • Bully management style requiring sales reps to "check-in" throughout the day yet managers do not spend any time in the field (in 21 reviews)

  • It is a cult type atmosphere where the upper management draw ridiculous salaries and the sales force only hears from them via conf calls (in 18 reviews)

More Pros and Cons

326 Employee Reviews

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  1. Featured Review

    Helpful (4)

    Strong culture that offers the opportunity for employees to create an incredible life style!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Heartland is an honest and ethical company that operates in an industry where others often bend the rules. heartland offers world-class service and products. Fast pace environment where entrepreneurs thrive because of the autonomy and income potenial. On the flip side, people lacking work ethic or discipline weed themselves out pretty fast. Company is growing, which opens up so many opportunities for promotions and new roles. Ton's of recognition and incentive programs to reward results. The company truly rewards the individuals who bring value to the organization and deliver results.

    Cons

    Some of the systems and reporting avenues can improve. For example, some of the reporting is done through email, which will evolve over time. The CRM is also an opportunity to build in a robust prospect pipeline with a disposition function. Work life balance can be a challenge at times, but then again it falls more on the employee to turn off the cell phone when deciding not to work.

    Advice to Management

    Continue to invest in hiring top talent, training and development of the talent, and rewarding the ones who consistently deliver the results. The sales leadership training will provide huge returns. Continue to lead with the innovative technology.


  2. Helpful (1)

    General review

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Dallas, TX
    Current Employee - Senior Software Developer in Dallas, TX

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Benefits and Pay. Work environment is excellent.

    Cons

    Health Benefits are competitive, but could be improved.

    Advice to Management

    Require management to be leaders vs. managers.


  3. Helpful (2)

    Very Happy

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Division Manager in Tulsa, OK
    Current Employee - Division Manager in Tulsa, OK

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    High end comp package as an RM with lots of room to advance in management if you want. Graded and promoted based on performance alone. The possibilities are endless in this company. I have referred family members and friends to work here and use the services. The ethics are beyond reproach.

    Cons

    This is not for everyone. Only the best sales people should apply. The path for a rookie is clearly laid out but every sales person is not made for this company. Must be a hunter not a farmer.


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  5. Helpful (2)

    This is the best career I have ever had and the opportunities here at Heartland are limitless!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Denver, CO
    Current Employee - Relationship Manager in Denver, CO

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The honesty and integrity of the company is unmatched in our industry today! The unlimited earning potential. Residual income that has portfolio equity at vesting. Long term financial security. The company truly cares about both the merchant and their sales people and it shows. Multiple product offerings. Technology leaders in all facets of the business. Sales support that can't be beat! Sales opportunities on every corner due to our rate structure (cost plus pricing) and our multiple product offerings. The E3 technology we offer. It is like working in one big family. The support is unlimited. Clear goals have been set and we know what is expected of us as sales people. The new training programs are the best I have ever seen. The sales methodologies and systems that the company now offers in training for the sales force is the best in the industry! I love the new direction in sales management! It is obvious that the company cares about their employees and our success.

    Cons

    It took the company too long to clear out the part time sales people that had been hired over the years. This has since been resolved and the current Team of sales professionals that I work with are much improved because of it.

    Advice to Management

    Keep doing what your doing! The new sales processes and methods that you are training the sales force on today are some of the best that I have ever seen in all my years in sales!


  6. Heartland is a great company with countless opportunities and plenty of room for growth.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Hopewell, NJ
    Current Employee - Relationship Manager in Hopewell, NJ

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Here are some of the benefits that I have experienced as a sales person with Heartland after 6 years of employment: • This company delivers! I have made many promises to my merchants which I was able to deliver year after year through the consistent support that Heartland has provided. • This is the only honest, full disclosure Processor out there. I worked against them all and have seen so much corruption in this industry that I truly don’t know how these people sleep at night. Heartland does not have “miscellaneous” charges or “additional” fees and DOES NOT quietly and deviously raise their rates every year. The merchants know at all times what they are paying the Card Brands and what Heartland is profiting…the true meaning of full disclosure pricing. • The BEST support center in the industry located in Jeffersonville, Indiana USA, open 24/7 year round. Many times I have called our support center in-front of new prospects to show them how quickly their calls are answered and by a real person who is educated, courteous and helpful; not an automated system. • Full disclosure, pass through, whole sale, Cost-Plus Pricing for everyone! Our small and mid size business benefit from the pricing structure the giant retailer of this country are provided (Wal-Mart, Target etc) with clear and easy statements to understand. • User friendly online merchant reporting that provide clear detail of batches, deposits, statements, ach, etc. • Multiple products under one roof; Card Processing, Payroll, Check Management, ACH, Gift Cards. This is good both for the sales person and the merchant. You can make multiple sales out of one account and the merchant enjoys one contact for all products. • New technology and products released all the time with the newest and best one-E3-End to End Encryption which provides the merchant with peace of mind about PCI-DSS compliance and credit card fraud. Equipment is sold at cost giving the merchant 6 months of interest free payments to pay the full amount. No equipment lease traps!!!! I was hired to work for Heartland Payment Systems 6 years ago and had the privilege of being interviewed for the position by our CEO Bob Carr. In the most candid and straight forward interview I have ever had in my life Mr. Carr had asked me what were my dreams and goals in life to which I replied that I wanted to buy my Mother a home fulfilling a 20 year promise. Six years later my mother is now a home owner clean and clear and this was made possible because of my employment with Heartland. My pay structure is made out of bonuses and residuals. We get paid bonuses every Friday and residuals on the 15th of every month. The bonus is 50% of a 12 month projected profit margin from a new account and the residual is 15-20% of the actual monthly profit that the company generates; this is called our portfolio equity. The beautiful thing here is that after you sell a certain amount of margin for the company you become vested and this means that you now OWN your portfolio and can sell parts or all of it back to the company (under certain provisions of basic production); once you become vested you never loose that status no matter how many times you sell your equity back to the company. When you sell your equity back to Heartland they in turn pay you 30 times it’s worth; for example sell back $1000 in residuals get back $30,000!!! To me, this is the best savings plan with the highest possible return I have ever heard of and it was the only way that I could make a living and “save” enough money to buy my Mom’s house in cash. Well, I did it! Don’t get me wrong, I worked hard for this money, but the harder you work at Heartland the more you pay yourself. The sales position at Heartland is not a job for the faint of heart; you are a 100% commission employee; you set your own schedule and make your own appointments. You have to be self motivated and disciplined with an entrepreneur spirit. This is the perfect job for the person who wants to have their own business but not carry the overhead that comes along with it while being a W2 employee with benefits.

    Cons

    As I sat here and read the reviews of other present or past employees I was surprised and disappointed. Heartland has experienced some big changes recently and as much as I love this company even I was uncomfortable with some of them but I knew that the heart and guts of this company still remained the same and I chose to ride this out knowing (as always) with Heartland things become right at the end. As long as you are working with “people” there is no perfect job out there and you are not going to like everything and everyone or every change that happens. What was important for me is that the compensation, support, commitment, and products remained the same and they did! What changed is that now the company was holding us responsible for our production and it came by swiftly and without too much warning. So some people could not handle the pressure and resigned and I strongly believe that was the main goal of this process for Heartland…if you don’t think you can produce then leave. Nothing else really changed, has it? We have always had the same minimum production requirement for employment, only now they were enforced for the first time. I have had some great months with Heartland and some really bad ones and the good months came because I prospected and net-worked and knocked on doors and the bad ones came because I sat at home and waited for business to come to me. I like it that at the end of the day whether it ends with success or failure it is really always up to me. It’s outside sales and it’s not always easy to stay peppy and motivated. I have learned that you need to stay educated and take motivational seminars to stay driven. I can tell you this, that if I leave Heartland I will never work for another processor other then Heartland. These are the good guys in a very corrupt and competitive industry. Through difficult times that the company experienced it was our Executives and CEO Bob Carr that suffered and voluntarily took all the losses; the employees and merchants were left unharmed and untouched! That is unheard of in the world of today where CEOs our paying themselves bonuses while their employees are loosing their pensions and life savings.

    Advice to Management

    Do not loose the “Heart” in Heartland. Do not loose the spirit and culture that made us what we are today. It is the “Heartland way” and the Heartland spirit and motivation that makes me want to go out there every day and knock on doors and sell the Heartland story and product to merchants and fellow employees alike. It was what created the strong loyalty and love that I have and will always have for this great company of so many opportunities. This company has changed my life and made me a better, stronger and more independent person and I want everyone who wants to work for us to experience what I did with Heartland.


  7. Very Fullfilling

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Ville Platte, LA
    Current Employee - Relationship Manager in Ville Platte, LA

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Excellent multi-products to sell Excellent training on knowledge network Fulfillment achieved by building a portfolio of business at a local level Fully vested residual income

    Cons

    Sometimes new rules of selling techniques are instituted on a national level because of a high level of success in one part of the country, but these techniques do not necessarily work universally.

    Advice to Management

    The Winners Edge Enrollment Masters Workshop is probably one of the best training that has been instituted. Continue using this training for all new hires


  8. The hardest, most challenging, but best job I have ever had!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Naples, FL
    Current Employee - Territory Manager in Naples, FL

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    At the end of the day, I can put my head down on my pillow and know that I have told nothing but the truth that day about this business and about Heartland to my prospects, clients, and friends. It makes for a sound rest.

    Cons

    It's a very hard job: There is so much to keep up on as the industry can literally change from one hour to the next. That's what makes the infrastructure of knowledge and information transfer so crucial. Heartland has that infrastructure which helps to mitigate how hard this job is.

    Advice to Management

    Management, myself included, must alwasy remember what it was like when they went on that first apptointment and to keep a high level of compassion as to how difficult this job can be.


  9. The best job of my entire sales career!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Division Manager in Baton Rouge, LA
    Current Employee - Division Manager in Baton Rouge, LA

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It offers vry good pay and the opportunity to build personal wealths. We have excellant leadership and the opportunity to advance. I love the flexibility in scheduling my work time and we are well respected as an industry leader, even by our competitors.

    Cons

    It challenges my time management skills. I love the work and i have to force myself to take needed time off.

    Advice to Management

    I have learned so much from my current supervisor and I have complete confidence in Bob Carr to lead this company. He is not afraid to change directions is something is not working and find a solution. He has the best interest of our customers and of his employees at heart on every decision he makes.


  10. Heartland is a great company if you are looking for a careet, not a job.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Albuquerque, NM
    Current Employee - Territory Manager in Albuquerque, NM

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Our merchants/clients are treated fair and with honesty. I can sleep at night because I know I am doing the right thing for my merchants and the company. Great compensation, flexible schedule and hours, and I get a 401(K) and health benefits. The on-going, long term residuals on top of commissions help build wealth and retirement.

    Cons

    Sometimes Heartland introduces technological improvements before they are fully tested. We should remember that changes should benefit the merchant more than they benefit Heartland.

    Advice to Management

    REmember that the sales force drives the business, not the stockholders. Keep the sales force happy and they will continue to produce.


  11. Best opportunity I have ever been exposed to. I love it

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The ability to build your career in what ever market you prefer. The limitless growth potential in advancement and income. The best offering for the merchants in the industry. Never have to feel like I have not done the best for the merchants I enroll.

    Cons

    All negatives would seem trivial compared to the opportunity. I would say if this was an Idea box....Maybe a different plan for smaller merchants under 50,000? But I still have great success with our distinctions to offset and price issue.

    Advice to Management

    Keep building a company of top performers. I believe we are on the right path! Don't go back to the old way of recruiting! If we find true top performers they will recongnize the value and benifits Heartland brings and we will find that in Entrepreneur type candidates. With great work ethics. All ney sayers probably do not have those qualities.



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