Heartland Payment Systems Reviews

Updated March 26, 2015
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  1. 10 people found this helpful

    BE VERY VERY CAREFUL!!!!!! WHEN THINGS LOOK TO GOOD TO BE TRUE IT'S BECAUSE THEY AREN'T!!!!
    (PAYROLL- SPA- POSITION)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Advisor in Cherry Hill, NJ
    Former Employee - Senior Product Advisor in Cherry Hill, NJ

    I worked at Heartland Payment Systems full-time (less than a year)

    Pros

    Good job for kids just out of college.

    Cons

    The Payroll SPA Position is NOT Entrepreneurial at ALL!
    Inexperienced manager, Mirco Management, and no direct answers.
    DO NOT LEAVE a Salary + Commission job for this 100% COMMISSION position unless it is your absolute last resort.
    This position is for kids out of college NOT Experienced Sales Professionals.

    Advice to ManagementAdvice

    They should pay a salary if you want to Mirco Manage. Give candidates the real picture of the position not a glossy version. Realize that this model may work in the Payment Processing World but Payroll is completely different.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 11 people found this helpful

    Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    Work from home office. Calling on small to medium local businesses. Customer service dept is great!

    Cons

    No integrity, they just want you to get the sale. Sleazy industry, as everyone out there does credit card processing. Most businesses say they get tons of calls a day saying "we could beat their price". Very difficult to sell this product. Micro-managers.

    Advice to ManagementAdvice

    Don't hire bullies for managers. The way to get your people motivated is not to demoralize!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 8 people found this helpful

    Employee for 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Work is interesting and innovative

    Cons

    Overall poor management and communication throughout the organization

    Advice to ManagementAdvice

    Transparency through levels of Management is critical

    Doesn't Recommend
    Negative Outlook
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  5. 11 people found this helpful

    Corporate Bureacharcy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN

    I worked at Heartland Payment Systems

    Pros

    This is a good place to learn the industry for short term only. Cult like enviroment

    Cons

    They will brainwash you into drinking the "Heartland Koolaid" but it is all smoke & mirrors. You are never really truly vested as soon as you leave they are figuring out a way to not pay you. They pull the strings out from underneath you without notice,never think twice about the employees or merchants always looking to enhance their bottom line. They just stopped paying Amex residuals to any former employee even though they are receiving BIG PAYOUTS from the Opt Blue program. My estimate is this was done to approx 300-400 people at an average of $300 per month. Wow they just added $120,000 monthly to their bottom line. My current processor pays 35-40 basis points on this program plus around 85 basis points if they are on one point pricing. They expect you to honor your agreement after you leave but they sure don't honor theirs. Existing employees know this & are too scared to leave afraid they will get the rug pulled from under them.

    Advice to ManagementAdvice

    Practice what you preach. Most of you couldn't sell your way out of a paper bag. You sit at your home office barking orders,micro managing & control the tote board but do nothing to help you at the end of the day. With this MLM scheme they are the only ones truly getting paid by HPS all off the sweat & hard work of their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in Santa Ana, CA
    Former Employee - Payroll Specialist in Santa Ana, CA

    I worked at Heartland Payment Systems

    Pros

    Work life balance; motivational management; great culture

    Cons

    salaries not competitive in the marketplace

    Recommends
    Approves of CEO
  7. Solid, honest, fast-growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than a year)

    Pros

    Smart people, laid back culture, good pay.

    Cons

    Vacation policy leaves much to be desired.

    Advice to ManagementAdvice

    Please fix your vacation policy.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Consultant
    Current Employee - Implementation Consultant

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Very compassionate and caring

    Cons

    could use a raise :)

    Recommends
    Positive Outlook
  9. 8 people found this helpful

    No support

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    High earning potential. Uncapped commission

    Cons

    No support or training. Inconsistent communication

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Great Company that tries to ensure satisfaction of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    benefits training work life balance to an extent

    Cons

    lack of flexibility lack of accountability on some employees and time off policies

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate
    Former Employee - Customer Service Advocate

    I worked at Heartland Payment Systems full-time (more than a year)

    Pros

    Beautiful facilities including a full gym and cafe, superior training staff

    Cons

    Didn't always think that the procedures made sense. In the call center I think technical support and customer service should be handled by separate queues.

    Advice to ManagementAdvice

    Continue being supportive and encouraging to the associates. Have a zero tolerance toward negativity and gossip in the workplace.

    Recommends
    Neutral Outlook
    No opinion of CEO

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