Heartland Payment Systems

www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated April 20, 2015
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Employee Reviews

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  1. Helpful (8)

    The worst organization I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Heartland Payment Systems

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Experiences with Heartland Payment Systems can vary wildly depending on which office you report to and who your supervisor is. There are parts of the company that treat people well and provide tools for employee development.

    Cons

    The leadership team in Pittsburgh is primarily made up of a group of people who came together from another company. That other company is known as one of the worst places to work in Pittsburgh. The "bad" from that other place came with the group. Management treats people poorly every day and it's considered acceptable. For example, it's okay for a senior leader to verbally berate an employee in a meeting to the point that the employee quits. Any attempts to value or recognize employees is superficial at best. Additionally, the leadership team is constantly fighting and often employees are caught in the middle or used as a scapegoat when something doesn't go right.

    Advice to Management

    It's time to do an honest review of the leadership team at the Pittsburgh office. Many of them lack the skills needed to effectively lead. It's also time to acknowledge the giant divide between the directors and the rest of the staff. Communication doesn't pass across the groups. The directors seem to be interested only in self-promotion, not what is best for the company as a whole. It's like there are two separate companies operating, and they are at odds with one another.

  2. Helpful (2)

    Good customer products

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    100 percent comission with a flexible work schedule. Work indepentently from home and face to face cold calling. They have a great product for payroll and credit card. Very competitive.,

    Cons

    Found it was difficult to make a decent profit from sales. Residuals amount to little or nothing. Hard to make a decent living. A great 2nd job.

  3. Consistent Growth Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Standard benefits package
    Innovative sales compensation package

    Cons

    Spotty executive communication consistency
    Heavily driven by sales culture

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  5. Helpful (1)

    Too much internal change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great products and a very transparent system of processing credit cards

    Cons

    Too much change within management, sales requirements and product support and installation.

  6. Helpful (4)

    Excellent company prior to breach but low pay. After breach, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    Mission, team work, people I worked with, exciting atmosphere, fast growth.

    Cons

    Low pay, brainwashing, drink the kool aid atmosphere.

    Advice to Management

    Pay commensurate with industry.

  7. Helpful (7)

    This company needs work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Jeffersonville, IN
    Current Employee - Project Coordinator in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A lot of well tenured employees that know the industry and their job very well. Training is so-so for new employees.

    Cons

    Management is somewhat of a joke. Some members of management have absolutely no clue what is going on within their teams. So many expectations and constantly piling on the work with no additional help or pay. The morale is the worst that it has been in the past 7 years that I have worked at the service center. Way too many "Directors" and "Executive Directors" within some departments and divisions. Pay increases are consistently getting smaller. Internal intraweb website, MyHPY is a joke because it is consistently praising everyone outside of the service center. Service center employees are always getting the short end of the stick. During my tenure, our wonderful leadership team has taken so much from everyone it has drained everyones morale to the lowest depths. For the people that work 10 hours a day, like myself, and work from home unpaid and unrecognized, I question why we do it. Awards and praise go to those that always sit with the directors and bosses. Very very sad to see. Many good employees are fed up. Underpaid , overworked and most definitely under appreciated.

    Advice to Management

    Listen to your employees. Communicate to your employees. Go to bat for your employees so they get the pay they deserve instead of just being a "yes" person like most puppets within management in the HSC. What does it matter.... No one will read this and change anything. So sad for such a great company offering so much for businesses, but care so little about their HSC employees.

  8. I have had a great experience at Heartland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Heartland Payment Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company culture, compensation, nice people all around

    Cons

    Its getting to be a big company with more bureaucracy

    Advice to Management

    Find a successor to the great founder and CEO, who is nearing retirement age

  9. Helpful (12)

    Integrity is a word HPS uses but HPS has obviously forgotten what the word means, hurting their ex employees everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Division Manager
    Former Employee - Division Manager

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great service center, a lot of nice smart people.

    Cons

    Deceit, Lies, not paying expenses to managers for reimbursement, non disclosure of the true residual earnings earned, when questioned your people make it a joke about your request. Hurting your loyal employees financially who helped in building your empire, and then forgetting how you pleaded for the many in management to stick with you during the HPS breach, The most recent example of the HPS screwing ex employees, has been the Opt Blue AMEX residuals that HPS converted without warning or discussion and decided to make them house accounts and no longer pay the reps who originally signed these merchants. the answer from comp and HR is basically screw you too bad.

    Advice to Management

    Karma is a ..... your integrity moto holds no weight, stop hurting people who supported you in the past financially, pay what you owe and have always preached, and training of your employees . Every now and then take a look in the mirror and think about the many people you have hurt both career wise and financially, maybe it will help you get back to when it was like a family to be a part of.

  10. Helpful (3)

    Scrum Master

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    They are trying to move to Scrum Agile

    Cons

    Seems as though the company is going through an identity crisis and communication of their vision is lacking substance. Maybe they've been in acquiring mode too long?

  11. Helpful (6)

    Basically A Pyramid Scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in New York, NY
    Current Employee - Relationship Manager in New York, NY

    I have been working at Heartland Payment Systems

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Management pushes you to make quotas...which could make YOU money...because ultimately your money is their money.

    Cons

    Full Time Commitment with Part Time Pay. Terribly unorganized which causes confusion and leads to high turnover.

    Advice to Management

    Be Honest.

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