Heartland Payment Systems Reviews

Updated March 24, 2015
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  1. 16 people found this helpful

    Terrible Compensation Program, A Business Scam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Atlanta, GA
    Current Employee - Relationship Manager in Atlanta, GA

    I have been working at Heartland Payment Systems full-time (less than a year)

    Pros

    I can't think of any.

    Cons

    Do not work here, they will use and abuse you. You do all the cold calling with no compensation for your auto expenses and your time. They make you believe that you can make a good base salary by signing up accounts and then you find for each account that you worked so hard to sign up only pays a residual income of about $20 a month. It takes a lot of accounts to sign up, in order to make any money. Find a company that will invest in you as much as you have invested in them. Heartland Payment Systems is not going to

    Advice to ManagementAdvice

    Stop taking advantage of people and pay them for their hard work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 14 people found this helpful

    This is a MLM or Pyramid scheme pretending to be a real company

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Territory Manager in Houston, TX
    Current Employee - Territory Manager in Houston, TX

    I have been working at Heartland Payment Systems full-time

    Pros

    None that I could see.

    Cons

    I was interviewed for a position here. I have years in business sales for REAL companies. This place (after some prying questions) is just an MLM company masquerading as a real business. I feel bad for those duped.
    "Territory Managers" are to find their own "employees" and have sales quotas that are the same as "employees." That is not the definition of a territory manager of any real business. Get hired, find your own employees, have to sell the same as them, but you "get to work from home and make your own schedule!" This place is a scam and I ended my interview after 10 minutes. Any real business professional will see what this company is after hearing the double speak and not directly answering questions. Find something better, like Avon or Mary K if you want to work in this kind of environment. Rule of thumb, if they are trying to sell you to take a job during an interview, then you need to proceed with extreme caution.

    Advice to ManagementAdvice

    Stop making your job postings appear to be something they are not. This is CLEARLY intentional after speaking with "recruiters." Misleading "duties" and job titles. If you want experienced, professional talent by posting on linkedin etc then be upfront or change the way you do business.

    Doesn't Recommend
  3. 10 people found this helpful

    I loved working there until they laid off the service department with no warning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time (more than a year)

    Pros

    They are very service oriented. They treat their customers very well.

    Cons

    No base pay for the sales people, reps running over each other in every city.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful

    Chaotic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Heartland Payment Systems full-time

    Pros

    Good place to learn new technologies. Laid back environment. Bonuses were a nice perk.

    Cons

    Constantly changing technologies; too many changes occurring at the same time lead to confusion, mistakes and frustration. Each team had their own approach, often approaches did not work well together. Teams often did not coordinate with others before making changes that impacted other teams. Little sharing of project knowledge. Each person had to learn business on their own. Little training.

    Advice to ManagementAdvice

    Slow down rate of change to reduce stress and increase product quality.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful

    Heartland is a leading innovative payment technologies company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Gilbert, AZ
    Current Employee - Relationship Manager in Gilbert, AZ

    I have been working at Heartland Payment Systems full-time (less than a year)

    Pros

    Working with Heartland allows you the opportunity to determine your on wealth and salary.

    Cons

    If you aren't a hunter and a go getter this job isn't for you.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    It's a fantastic company that takes its employees seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Very loyal to its employees. Family oriented. Many perks include onsite daycare, full gym w/ sauna, full-service cafeteria, onsite car detailing, onsite massage therapy, "sleep" rooms, company paid trips, summer picnics and Christmas parties, company paid sporting event tickets and so so much more. Great place!

    Cons

    New hire hours can be a bit rough. It usually starts as a 10a-7p. Any other "Cons" would most likely seem trivial compared to all the other amazing benefits and workplace environment.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 6 people found this helpful

    Avoid the Campus Solutions Division - In Pittsburgh PA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Pittsburgh, PA
    Current Employee - Management in Pittsburgh, PA

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Co-workers are enjoyable and nice, even though their faces (and attitudes) look like they're marching on the Trail of Tears...forever.

    Cons

    Executive Management and Directors are extremely (extremely is too weak a word here) inexperienced in an Enterprise atmosphere, and consistently fail to see their shortcomings even when presented to them in a professional and constructive way. Severe and absolute suppression of innovation and creativity from the top-down. It explains why there still COBOL based (and proud of it!). Consultants are empowered, FTE's are not. It's common for Director's to take direction from 3rd tier subordinates...it's fascinating to see.

    Advice to ManagementAdvice

    Corporate should really consider coming in and cleaning house. This Division is fraught with ineptitude, un-professional, demeaning, degrading management, which habitually demoralizes and degrades FTE's.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than a year)

    Pros

    Best products in the industry

    Cons

    I have yet to find a con

    Recommends
    Positive Outlook
    Approves of CEO
  10. 9 people found this helpful

    SPA - Senior Product Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Miami, FL
    Former Employee - Sales in Miami, FL

    I worked at Heartland Payment Systems full-time (less than a year)

    Pros

    I have a hard time saying this after 16 years of being in the corporate world, but the only pro was meeting fellow colleagues and talking to business owners for the sole purpose of networking. There is NO PAY for sales representatives and is no different than an MLM structure internally.

    Cons

    WARNING - **BE CAREFUL WHEN THEY WANT TO HIRE YOU & GET EVERYHTHING IN WRITING** No pay & horrible benefits package with high deductibles. It appears and is structured like it is a pyramid scheme. You have one or two guys/gals that are getting overrides and it is structured like an MLM; and just as costly on your end.

    Advice to ManagementAdvice

    You can't co-mingle a merchant services business and acquire payroll companies and expect the same results using the same metrics and technology. Additionally if you have to misrepresent your company to hire individuals tell them the truth that the company does not pay a salary and will pull there so called "bridge" if they do not sell anything in 30 days.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Get what you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in South Florida, FL
    Current Employee - Territory Manager in South Florida, FL

    I have been working at Heartland Payment Systems full-time (less than a year)

    Pros

    I made a leap of faith and left a job to come to heartland and make the change.
    -Great comp plan
    -Great benefits
    -w-2 employment
    -Great trips
    -freedom to write your own pay check
    -Great product

    Cons

    -No office here
    -customer service calls late.

    Approves of CEO

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