Help/Systems Reviews

Former Employee – worked at Help/Systems full-time for more than 7 years

Pros – Decent pay, good fringe benefits, lots of free lunches, you get your own office, nice people. Great flexible scheduling helps with dealing with family stuff.

Cons – As another reviewer posted, the CEO has her pets around the office, and they do get special advantages. They are under-experienced, under-educated, under-trained, yet keep getting promotions and special projects. And, they're all women...

Advice to Senior Management – For the most part, management is great. Continue to trust your employees to do their jobs and know what they are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Help/Systems full-time for more than a year

Pros – A lot of free lunches and the private offices and new building are helpful to get your job done. A lot of workers are very dedicated and passionate about the IBM I platform.

Cons – Others have mentioned it, but it bears repeating, the CEO has a clique of co-workers to do her micro-managing. The company as a whole has a habit of awarding loyalty over competence, and this has left the company with two types of workers: the ones who've been there 10+ years, and everyone else. But the biggest issues are the large structural internal systems issues the company has avoided addressing for a long time (no real CRM, an antiquated licensing system, and a homegrown support system). To compound these problem,, they are more focused on acquiring stagnant companies than improving their own products.

Advice to Senior Management – Focus more on your core products and modernizing your internal systems before acquiring more companies, and empower departments to do their respective jobs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Help/Systems full-time

Pros – Great products, great people, great customers, environment and culture for the most part the best in the business, some great perks.

Cons – Internal politics, the people who are the CEO favorites are killing moral. Continuing to reward people for under performing, blaming, and not being accountable is bringing down the moral of the people who are doing great things for the products and the customer base.

Advice to Senior Management – Need to get rid of the people that are destroying moral of the great performers. Reward the good people with career advancement and meaningful job titles.

No, I would not recommend this company to a friend

Former Employee – worked at Help/Systems full-time

Pros – Its a great company to work for if you work at HQ in Eden Prairie MN. They seemed to have a great culture there.

Cons – Help/Systems has purchased more than a half dozen smaller software companies over the last several years. Sadly, Help/Systems has decided to let almost every employee go from all of the companies that they decide to purchase.

Advice to Senior Management – Be honest with the employees at the companies you are buying up. If you are going to lay off all of the employees, that is fine, but dont host a company meeting in which you say "nothing is going to change" and then a month later come back and let a large portion of the work force go.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company