Help/Systems

www.helpsystems.com

Help/Systems Reviews

Updated January 18, 2015
Updated January 18, 2015
19 Reviews
2.9
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Janet Dryer
13 Ratings

Employee Reviews

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  1.  

    a company who cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager
    Current Employee - Regional Sales Manager

    I have been working at Help/Systems

    Pros

    good food, good people, good products
    high energy and positive work environment

    Cons

    growing very fast, may not be a fit for everyone

    Advice to ManagementAdvice

    keep communicating to employees, don't lose the culture that has been built
    keep getting rid of the jerks that come with acquisitions

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Class Act?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Eden Prairie, MN
    Current Employee - Anonymous Employee in Eden Prairie, MN

    I have been working at Help/Systems full-time (less than a year)

    Pros

    Free food now and then; own office

    Cons

    Watch out if you are acquired by them. Management comes in and makes everything sound great about the acquisition and then layoffs occur later on. No future given in movement within the company. We come in and stay in the same role with no career advancement.

    Advice to ManagementAdvice

    Keep the companies you acquire updated. Not talking to them = unhappy employees!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    No longer dedicated to their employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Help/Systems

    Pros

    Private office. Products to be proud of. Good customer base. Decent pay. That's all I have as to Pros for working here which is sad because this company used to be fantastic!

    Cons

    Help Systems is the Pacman of software companies. The upper management is buying other companies like they are power-pack pills. They promise employees of these companies that their jobs are safe then fire1/2 of them.

    The CEO, Janet has a small group of people that she loves and lets them treat everyone else like morons. She says our opinions matter but they sure do not!

    Most managers are despised by their employees but nothing can be done.

    HS used to be a very friendly, employee-centric company that I bragged about working for. Now it's all about money and bonuses for managers, employees be damned.

    Advice to ManagementAdvice

    Stop micromanaging and start listening. Your employees are very unhappy and are afraid to say anything due to the "get along or get out" policy.

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  5.  

    Something for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Help/Systems full-time (more than 5 years)

    Pros

    Small-ish company, lots of nice people (claim to have a "no jerks" policy). Still has remnants of a "small company" culture. Many of the managers understand that the company's major asset are the people who make their customers happy.

    Cons

    Hellbent on growth, don't trust employees to work from home (although certain privileged people do), and a bizarre Internet filter (so people just use their smartphones instead - and spend more time doing so).

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Okay if you know how to manage & live with politics and growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Help/Systems full-time

    Pros

    Being a smaller company, I've had oppotunities to get my hands in a lot of projects. There are often fringe benefits that many other companies cut with the most recent recession; including bonus vacation days.

    Cons

    The politics that occur, especially at the manager and executive levels, can be unnecessary. If you can find a way to deal with the politics, you can succeed.

    Neutral Outlook
    Approves of CEO
  7.  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Help/Systems

    Pros

    Free food - they want you to drink their poison kool-aide

    Cons

    Micromanaged - everyone has an office for a reason - so you Shut up & put up! The CEO & her pets are totally unethical & unprofessional!

    Advice to ManagementAdvice

    Leave

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    High energy, fast growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager in Eden Prairie, MN
    Current Employee - Regional Sales Manager in Eden Prairie, MN

    I have been working at Help/Systems full-time (more than 3 years)

    Pros

    HelpSystems is a medium size company in Eden Prairie. It has grown organically and through acquisition. The work place is optimal for those who like advancement opportunities. Lots of hiring and new jobs added each year. Great people and very fun.

    Cons

    It can be hard to get new people trained and up-to-speed. Remote offices can take managers away from their home office.

    Advice to ManagementAdvice

    I feel lucky and proud to be part of such a wonderful group.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Great culture. Great People.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Help/Systems full-time (more than 3 years)

    Pros

    -For the size the company has become, the people are ALL so caring and kind. Not to mention passionate about their jobs and go well beyond what is expected of them which rubs off on everyone else.
    -Great benefits
    -Regular perks/gifts to employees that incentivize people
    -Tremendous volunteer work available and very generous to the community and charities
    -Brand new office

    Cons

    -Some growing pains but that is to be expected when acquiring new companies to add to the product lines.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Over all very positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Help/Systems full-time (more than 10 years)

    Pros

    The company has a great culture. They provide a lot of incentives to the employees. The CEO trys very hard to appreciate all of the employees. It is a positive upbeat environment. There is a lot of opportunity for advancement.

    Cons

    The company is growing very fast, so you have to really like change to like working at this company. There a lot of new employees that may not appreciate the culture that has been in place since inception.

    Advice to ManagementAdvice

    It is OK to over communicate. The more informatin available to employees the better.

    Recommends
    Positive Outlook
  11.  

    Decisions are made with little regard for data

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Help/Systems full-time (more than 10 years)

    Pros

    Great people in the ranks who are smart and work hard

    Cons

    Management changes direction with the wind. Not much regard for actual data when looking to the future. If someone falls out of favor, they are let go or pressured to leave.There are the favorites of the CEO who are too afraid to fall out of favor so they just follow along and don't recommend change or disagree with plans.

    Advice to ManagementAdvice

    Focus on the core business and the core people who made the company great.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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