HelpSTAR Reviews

Updated October 18, 2014
Updated October 18, 2014
32 Reviews
4.0
32 Reviews
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Igal Hauer
27 Ratings

Employee Reviews

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  1.  

    Great mentoring on great cloud technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HelpSTAR

    Pros

    Latest cloud technology. Development managers are extremely up to date on technology and makes sure that we adopt the latest methodology. They create the framework and teaches us how to adopt the techniques.

    Cons

    Busy release schedule - not always time to catch your breath

    Advice to ManagementAdvice

    Hire more technically superb individuals like the ones we already have.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Interesting Work, decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HelpSTAR full-time

    Pros

    Learned a lot about the product, upgraded my technical skills. Friendly folk and good hours. All my hardware requests good approved. That about sums it up.

    Cons

    Outdoor parking - not pleasant getting into a cold car in the winter. Some 'unambitious' employees allowed to hang around too long.

    Advice to ManagementAdvice

    Recognize productive individuals and get rid of dead weight.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Amazing place to launch a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HelpSTAR full-time

    Pros

    Great on-boarding process. I guess it depends on your mentor ultimately, but mine was great. Realistic goals with close monitoring and feedback helped me transition from a college grad to a polished professional.

    Cons

    Busy environment. Your seniors don't always respond immediately.

    Advice to ManagementAdvice

    More parties!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 6 people found this helpful  

    Fantastic Social Environment, easy commute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)

    I have been working at HelpSTAR full-time (more than 5 years)

    Pros

    My team mates are friendly and supportive. We celebrate other team members birthday. Social "lunch and learns" are held on regular basis. Clients seem to be loving the new release. Life is good. LG.

    Cons

    Occasionaly have to be flexible with work hours to accommodate a client in a different time zone, but that is pretty rare.

    Advice to ManagementAdvice

    come up with more social activities

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Challenging work, friendly team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HelpSTAR

    Pros

    Salary was good, benefits pretty standard. The product was interesting and I learned something new every day. Generally a fun place to work, and I was kept pretty busy.

    Cons

    One of the elevator was out of service for a few months. Nothing major.

    Advice to ManagementAdvice

    Have more formal training process with specific goals and feedback.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Technically superb team, congenial management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HelpSTAR

    Pros

    The people I work with are technically very competent. They exceed expectations on a daily basis and challenge each other (me included) to troubleshoot and quicker and provide quality resolutions.

    Cons

    When I first got here I was not provided a very structured training program, but "learned by doing" more than a formal situation. Now that I know my way around, it's not an issue.

    Advice to ManagementAdvice

    Provide a formal, structured training program with set goals and expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Good Salary and Friendly Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Secretarial in Mississauga, ON (Canada)
    Former Employee - Secretarial in Mississauga, ON (Canada)

    I worked at HelpSTAR full-time (more than 3 years)

    Pros

    I started there when my husband was transferred to a different location. It was close to my house so the location was ideal. The salary was good and the benefits were pretty standard. The atmosphere was very friendly, but the manager was not a huge fan of idle chatter.

    Cons

    Having to deal sometimes with impatient clients. But this is not different than what I experienced in other service oriented jobs. You just can't please all the folks all the time.

    Advice to ManagementAdvice

    Structure work so that there is always something to do so there is not temptation for idle chatter.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 12 people found this helpful  

    Great Place to Start a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Oakville, ON (Canada)
    Former Employee - Tech Support in Oakville, ON (Canada)

    I worked at HelpSTAR full-time (more than 3 years)

    Pros

    Dependable and flexible management style. Good benefits. Latest technology and learning tools. Company paid courses. Fair salary. Friendly and supportive coworkers.

    Cons

    some politics, but pretty minor compared to other places I’ve worked at.

    Advice to ManagementAdvice

    Allow servicing lapsed clients. Take personal interest in lower level employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Good work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HelpSTAR full-time

    Pros

    Good benefits including dental, prescriptions, glasses, and all the normal stuff. Very pleasant and helpful team. They guided me along initially and helped train me. I couldn't take advantage of company-paid educational benefits because of family commitments, but it was available to me.

    Cons

    If you like working downtown you miss the hustle and bustle and the amazing selection of restaurants, but living in the burbs, it cut down more than an hour on my daily commute.

    Advice to ManagementAdvice

    A company sponsored family picnic in the summer would be nice.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 11 people found this helpful  

    Great Product, supportive team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional in Oakville, ON (Canada)
    Former Employee - Professional in Oakville, ON (Canada)

    I worked at HelpSTAR full-time (more than 3 years)

    Pros

    "Great people and talent. Very little micro-management. HelpSTAR has a great help desk product, and is starting to introduce some new products in the area of collaboration, customer experience, mobility, and communications enables business processes. It has been a good place to work."

    Cons

    conventional office, virtual commute not possible

    Advice to ManagementAdvice

    Apply statistical methods for measurement.

    Recommends
    Positive Outlook
    Approves of CEO

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