Helzberg Diamonds Reviews

Updated August 28, 2014
Updated August 28, 2014
77 Reviews

3.3
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
43 Ratings

Review Highlights

Pros
  • Berkshire Hathaway bragging rights (in 5 reviews)

  • Employee Discount; annual training seminars (in 5 reviews)


Cons
  • Upper management and corporates response to concerns about the environment (in 4 reviews)

  • Used to have an awesome commission structure where if you sold a (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Working at Helzberg Diamonds has been a great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Associate  in  San Diego, CA
    Current Employee - Office Associate in San Diego, CA

    I have been working at Helzberg Diamonds part-time for more than a year

    Pros

    The values of the company are straight forward and honest. The jewelry and the Lifetime Care Plans are amazing. The associates are knowledgeable, honest and respectful. The training keeps everyone informed and updated on new changes, policies and procedures within the company.

    Cons

    None, I enjoy working for Helzberg Diamonds.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional
    Former Employee - Regional

    I worked at Helzberg Diamonds full-time for more than 10 years

    Pros

    Great focus on developing people.
    Excellent focus on fundamentals of selling.

    Cons

    Lack of vision for the future growth

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Growing company that provides opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Helzberg Diamonds full-time for more than 8 years

    Pros

    5 weeks of vacation, strong culture, competitive individual sales and bonus as well at team bonus potential. They promote from within and like to grow their people. They reimburse for GIA and AGS training and select candidates each year for upper management training. New pay structure offers more raises for doing the whole job and growing sales.

    Cons

    Growing pains with technology and maintaining the stores physical appearance. Lack of testing on new systems often leads to problems at store level. Merchandise quality is dropping to the level of typical mall stores to be more competitive, less of the high end items that they have previously carried. Schedule is demanding and growing more demanding every month and year, especially at store and regional level.

    Advice to ManagementAdvice

    Removing support management and growing tasks has changed the role of all store level employees to make it more difficult to focus on sales. The disarray in updating systems, web sites, and ipads needs to stop. Test it, test it longer, make adjustments, test it again, make a realistic timeline on installation, communicate. If every project you start is behind or has so many problems you can't keep up, don't start more projects. Great dynamic people need a social and family life, even with retail hours it is possible to have a life. Consider adding a benefit to balance out the growing demands of longer hours and more days during the "special" events that have been added in the last few years.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Love my job :-)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Helzberg Diamonds full-time

    Pros

    Jewelry is a rewarding career and having the management that I do, makes it even better. Success is rewarded from a store level and corporately. Lots of training provided and possibilities for growth if you want to stay at the store level. Pay is decent, although I have been offered more from competitors, however, work environment has a lot to do with happiness and I would rate my store an A+.

    Cons

    Personal growth is limited if you do not want to be at the store level.

    Advice to ManagementAdvice

    It is important for regionals to invest in actual trainings with their managers instead of just bi yearly lectures. Take good managers and allow for opportunities to cross-train with other managers, this will allow for development on both sides.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds part-time for more than 3 years

    Pros

    good people to work with

    Cons

    it is about numbers, but that is sales

    Recommends
    Approves of CEO
  7.  

    keyholder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Helzberg Diamonds full-time for more than a year

    Pros

    The company has a very generous employee discount, they take the time to educate you on precious metals, stones and diamonds and the industry is always changing so the work day is forever interesting.

    Cons

    little room for work-life balance, TO rules have too much room for interpretation and can be stressful on sales associates

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Helzberg Diamonds full-time for more than a year

    Pros

    Company truly cares about its employees and my coworkers were great.

    Cons

    It's retail, so of course hours and weekends and holidays are going to be a challenge if you're expecting to work M-F 8-5 then this is not a good fit.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Loved the Product - Lacked commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Pittsburgh, PA
    Former Employee - Assistant Manager in Pittsburgh, PA

    I worked at Helzberg Diamonds full-time for more than a year

    Pros

    - Loved my coworkers, product, and training. The people really made this job enjoyable. I loved that the product was not as commercialized like their competitors.

    Cons

    The pay and commission were horrible. We were a smaller store, so we barely made any commission. The work life balance was also not good.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Charlotte, NC
    Current Employee - Store Manager in Charlotte, NC

    I have been working at Helzberg Diamonds full-time for more than 5 years

    Pros

    IT has a very friendly staff atmosphere

    Cons

    long hours and long weekends can dampen family life

    Advice to ManagementAdvice

    make advancement more attainable

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Best corporate jewelry company I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Helzberg Diamonds full-time for more than a year

    Pros

    Flexible schedule, great coworkers and an organization that truly cares about the quality of it's product, not just making a quick buck like many of their competitors. The discount was great when I was there, but I hear that has changed since I left. Lots of training and incentive programs for employees. Many opportunities to become certified and improve your knowledge in multiple areas of their merchandise.

    Cons

    Raises didn't happen often, even if you stepped into a key holder role. it was just more responsibility for the same pay. Holiday hours were rough as well, but that is the nature of working in retail.

    Advice to ManagementAdvice

    Appreciation is the key. The store I worked in was great at showing each other appreciation. Be aware of everyone's hard work and give them raises to show your appreciation.

    Recommends
    Positive Outlook
    Disapproves of CEO

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